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Customer Service Representative II Resume Example

Resume Score: 80%

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CUSTOMER SERVICE REPRESENTATIVE II
Summary

Positive, upbeat hard worker that brings more than 10 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Customer service representative II experience for over 3+ years helps compliment the hard working skills of general labor and maintenance technician work. With a variety and combination of reliable skills, I am driven to perform and complete any task at hand.

Skills
  • Credit card payment processing
  • Freight operations
  • Materials transport
  • Data evaluation
  • Shipping and receiving understanding
  • Inbound and outbound calling
  • Stockroom procedures
  • Adaptive team player
  • Customer relations
  • Conflict mediation
  • Clerical support
  • Technologically savvy
  • Call center experience
  • Microsoft Office expertise
  • High-energy attitude
  • Problem-solving abilities
  • Retail sales customer service
  • Office equipment proficiency
  • Quality assurance controls
Experience
Customer Service Representative II|Texas Parks & Wildlife Department - Austin , TX|06/2018 - 11/2020
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Documented conversations with customers to track requests, problems and solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Worked with various State Park superintendents to develop customer service improvement initiatives.
Maintenance Technician|Texas Parks and Wildlife Department - Austin, TX|05/2017 - 05/2018
  • Collaborated with building managers to assess ongoing needs and plan preventative maintenance schedules.
  • Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities.
  • Performed general maintenance on machinery and equipment to prevent malfunctions.
  • Performed basic carpentry tasks, including installing shelves, hooks and closet rods to meet customer needs.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Maintained facility interior, including shampooing carpets, washing walls, waxing and stripping floors and dusting furniture and fixtures.
  • Contributed to operational quality and efficiency by calibrating instruments, applying controls and implementing maintenance functions.
  • Oversaw preventive maintenance on electrical panels and complex machinery to reach prescribed levels of operation.
  • Installed new systems, replacement parts and components to maintain proper operation.
  • Applied hazard prevention procedures according to regulatory mandates, including assessing electrical appliances and connections.
  • Maintained State Park landscaping needs and trails.
Ground Package Handler|UPS - Austin, TX|11/2016 - 04/2017
  • Used strong time management skills to coordinate parcels for prompt delivery.
  • Used scanners to track parcel information such as condition or receipt.
  • Assisted in loading delivery trucks with prepared packages.
  • Protected company inventory by maintaining and organizing storage areas.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
  • Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
  • Assessed and produced bills of lading to set tariffs and shipping charges.
  • Used hand tools and loading equipment, including pallet jacks and two-wheelers.
  • Ordered and replaced warehouse supplies stock and hand tools.
  • Braced, padded and supported shipments to prevent shifting and damage.
General Maintenance Worker|Head To Toe - New Orleans, LA|01/2015 - 02/2016
  • Managed a work crew of 3 or more.
  • Assessed system operations to identify potential areas requiring maintenance services.
  • Assessed cleaning product availability and ordered stock to maintain inventory.
  • Contacted vendors to procure equipment and tools to meet organizational demand.
  • Notified management about necessary repairs or professional service needs for building operating systems.
  • Followed correct procedures for handling, transporting and disposing of new and recycled materials.
  • Helped maintain a clean work space by mopping, sweeping and other various custodial services.
Education and Training
Stephen F. Austin High School |Austin, TX|06/2008High School Diploma
Austin Community College|Austin, TXAssociate of Science: Biology
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Texas Parks & Wildlife Department
  • Texas Parks and Wildlife Department
  • UPS
  • Head To Toe

School Attended

  • Stephen F. Austin High School
  • Austin Community College

Job Titles Held:

  • Customer Service Representative II
  • Maintenance Technician
  • Ground Package Handler
  • General Maintenance Worker

Degrees

  • High School Diploma
    Associate of Science : Biology

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