Customer Service Representative II Resume Example
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CUSTOMER SERVICE REPRESENTATIVE II
Summary
Positive, upbeat hard worker that brings more than 10 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Customer service representative II experience for over 3+ years helps compliment the hard working skills of general labor and maintenance technician work. With a variety and combination of reliable skills, I am driven to perform and complete any task at hand.
Skills
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Experience
Customer Service Representative II|Genuine Parts Company - Mentor , OH|06/2018 - 11/2020
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Fielded customer complaints and queries, fast-tracking them forproblem resolution.
- Delivered service and support to each customer, paving way for future business opportunities.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Documented conversations with customers to track requests, problems and solutions.
- Reviewed account and service histories to identify trends and issues.
- Worked with various State Park superintendents to develop customer service improvement initiatives.
Maintenance Technician|Cmc - King George , VA|05/2017 - 05/2018
- Collaborated with building managers to assess ongoing needs and plan preventative maintenance schedules.
- Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities.
- Performed general maintenance on machinery and equipment to prevent malfunctions.
- Performed basic carpentry tasks, including installing shelves, hooks and closet rods to meet customer needs.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Maintained facility interior, including shampooing carpets, washing walls, waxing and stripping floors and dusting furniture and fixtures.
- Contributed to operational quality and efficiency by calibrating instruments, applying controls and implementing maintenance functions.
- Oversaw preventive maintenance on electrical panels and complex machinery to reach prescribed levels of operation.
- Installed new systems, replacement parts and components to maintain proper operation.
- Applied hazard prevention procedures according to regulatory mandates, including assessing electrical appliances and connections.
- Maintained State Park landscaping needs and trails.
Ground Package Handler|Fedex - Chino , CA|11/2016 - 04/2017
- Used strong time management skills to coordinate parcels for prompt delivery.
- Used scanners to track parcel information such as condition or receipt.
- Assisted in loading delivery trucks with prepared packages.
- Protected company inventory by maintaining and organizing storage areas.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
- Assessed and produced bills of lading to set tariffs and shipping charges.
- Used hand tools and loading equipment, including pallet jacks and two-wheelers.
- Ordered and replaced warehouse supplies stock and hand tools.
- Braced, padded and supported shipments to prevent shifting and damage.
General Maintenance Worker|Vectrus - Dahlgren , VA|01/2015 - 02/2016
- Managed a work crew of 3 or more.
- Assessed system operations to identify potential areas requiring maintenance services.
- Assessed cleaning product availability and ordered stock to maintain inventory.
- Contacted vendors to procure equipment and tools to meet organizational demand.
- Notified management about necessary repairs or professional service needs for building operating systems.
- Followed correct procedures for handling, transporting and disposing of new and recycled materials.
- Helped maintain a clean work space by mopping, sweeping and other various custodial services.
Education and Training
Stephen F. Austin High School |City, State|06/2008High School Diploma
Austin Community College|City, StateAssociate of Science: Biology
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Resume Overview
School Attended
- Stephen F. Austin High School
- Austin Community College
Job Titles Held:
- Customer Service Representative II
- Maintenance Technician
- Ground Package Handler
- General Maintenance Worker
Degrees
- High School Diploma
Associate of Science : Biology
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