Customer Service Representative II Resume Example Texas Parks & Wildlife Department

CUSTOMER SERVICE REPRESENTATIVE II

Summary

Positive, upbeat hard worker that brings more than 10 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Customer service representative II experience for over 3+ years helps compliment the hard working skills of general labor and maintenance technician work. With a variety and combination of reliable skills, I am driven to perform and complete any task at hand.

Skills

Credit card payment processing
Freight operations
Materials transport
Data evaluation
Shipping and receiving understanding
Inbound and outbound calling
Stockroom procedures
Adaptive team player
Customer relations
Conflict mediation

Clerical support
Technologically savvy
Call center experience
Microsoft Office expertise
High-energy attitude
Problem-solving abilities
Retail sales customer service
Office equipment proficiency
Quality assurance controls

Experience

Customer Service Representative II|Texas Parks & Wildlife Department - Austin , TX|06/2018 - 11/2020

Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Delivered service and support to each customer, paving way for future business opportunities.
Evaluated customer account information to assess current issues and determine potential solutions.
Educated customers on special pricing opportunities and company offerings.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Documented conversations with customers to track requests, problems and solutions.
Reviewed account and service histories to identify trends and issues.
Worked with various State Park superintendents to develop customer service improvement initiatives.

Maintenance Technician|Texas Parks and Wildlife Department - Austin, TX|05/2017 - 05/2018

Collaborated with building managers to assess ongoing needs and plan preventative maintenance schedules.
Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities.
Performed general maintenance on machinery and equipment to prevent malfunctions.
Performed basic carpentry tasks, including installing shelves, hooks and closet rods to meet customer needs.
Routinely inspected equipment for preventive and emergency maintenance needs.
Maintained facility interior, including shampooing carpets, washing walls, waxing and stripping floors and dusting furniture and fixtures.
Contributed to operational quality and efficiency by calibrating instruments, applying controls and implementing maintenance functions.
Oversaw preventive maintenance on electrical panels and complex machinery to reach prescribed levels of operation.
Installed new systems, replacement parts and components to maintain proper operation.
Applied hazard prevention procedures according to regulatory mandates, including assessing electrical appliances and connections.
Maintained State Park landscaping needs and trails.

Ground Package Handler|UPS - Austin, TX|11/2016 - 04/2017

Used strong time management skills to coordinate parcels for prompt delivery.
Used scanners to track parcel information such as condition or receipt.
Assisted in loading delivery trucks with prepared packages.
Protected company inventory by maintaining and organizing storage areas.
Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
Assessed and produced bills of lading to set tariffs and shipping charges.
Used hand tools and loading equipment, including pallet jacks and two-wheelers.
Ordered and replaced warehouse supplies stock and hand tools.
Braced, padded and supported shipments to prevent shifting and damage.

General Maintenance Worker|Head To Toe - New Orleans, LA|01/2015 - 02/2016

Managed a work crew of 3 or more.
Assessed system operations to identify potential areas requiring maintenance services.
Assessed cleaning product availability and ordered stock to maintain inventory.
Contacted vendors to procure equipment and tools to meet organizational demand.
Notified management about necessary repairs or professional service needs for building operating systems.
Followed correct procedures for handling, transporting and disposing of new and recycled materials.
Helped maintain a clean work space by mopping, sweeping and other various custodial services.

Education and Training

Stephen F. Austin High School |Austin, TX|06/2008High School Diploma

Austin Community College|Austin, TXAssociate of Science: Biology

Resume Overview

Companies Worked For:

Texas Parks & Wildlife Department
Texas Parks and Wildlife Department
UPS
Head To Toe

School Attended

Stephen F. Austin High School
Austin Community College

Job Titles Held:

Customer Service Representative II
Maintenance Technician
Ground Package Handler
General Maintenance Worker

Degrees

High School Diploma
Associate of Science : Biology

Customer Service Representative II Resume Example

Resume Score: 80%

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