Customer Service Representative I resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Resourceful and accomplished Office Administration and Customer Service/Client Care with extensive experience in both corporate and non-profit office environments. Highly successful in streamlining, trouble shooting, multitasking and solving problems.
Highlights
Resourceful
Dedicated team player
Strong interpersonal skills
Microsoft Office proficiency
Strong problem solver
Human Resources
Excel spreadsheets
Meticulous attention to detail
Self-directed
Time management
Professional and mature
Lotus Notes
Accomplishments
Coordinated all department functions for team of 6+ employees. Promoted to Customer Service Manager after 8 months of employment. Developed and implemented company’s first employee Human Resource packet outlining all proper procedures and office policies. Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Experience
09/2015 to Current
Customer Service Representative IAt&T – Bartlett, TN,
Act as principle point-of-contact for customers through either inbound or outbound communication.
Compile and prepare information necessary to process adjustments to existing loans, new loans, or consolidation of loans.
Field customer calls at the direction of supervisor and/or as part of a call queue.
Provide accurate account information to callers on standard questions regarding assigned loans/accounts and other AES/PHEAA services and products.
Loan Counselor October 2016 - April 2016
Clarify information from customers with appropriate outbound communication.
Based on AES/PHEAA policy, process adjustments to accounts, or other changes to account status.
Log changes and adjustments and create and maintain relevant statistics (log of work, types of calls, inbound or outbound, etc.) Report customer issues and concerns to supervisor.
Answer incoming calls and respond to customer questions and requests.
Address and resolve typical and routine issues with accounts.
Revise or make changes to account information such as address changes, name changes, or social security number changes.
Briefly but thoroughly document any action taken or not taken in the course of a contact with a customer.
08/2013 to 05/2015
Scheduling CoordinatorLowell General Hospital – Burlington, MA,
Managing and scheduling appointments for the office.
Explaining treatment plans and financial options to patients.
Arranging payment plans for patient procedures.
Assist Scheduling September 2013 - November 2014
Greet patients upon arrival, and assist them by providing appropriate forms and writing materials.
Created a comfortable and relaxed, yet professional and competent feel to the front office.
Handling front desk operations which include answering the phone, greeting patients, updating records and payments.
04/2013 to 07/2013
Assistant to President Administrative Assistant - Gettysburg FoundationHoughton International Inc. – Osceola, AR,
Involved in the 150th Commemorative event planinng for the board members.
Assisted in event, travel, hospitality planning, preparation of board meeting.
08/2011 to 02/2012
Customer Service Representative - Delta DentalVeolia – Cranston, RI,
Address customer service inquires in a timely and accurate fashion
Give accurate and appropriate informations to anser questins, trouble shoot issues, and resolve complaints
10/2007 to 06/2009
Accounting Support Specialist - BAE SystemsAdvantage Resourcing Agency – City, STATE,
Worked in the Operation Finance Department supporting Labor Accounting, Cost Accounting, and Auditing.
In charge of resolving labor issues pertaining to contractor's hours worked and hours billed while working with accounts payable.
Updated cycle counts for productions auditing.
Reconcile weekly payroll.
Work on database validation for materials Oracle and Discoverer.
Work on the budge model updating new information for departmental data.
Input credit and debits to the accounting system in support of the payables.
Input general ledger entries for account changes.
09/2006 to 06/2007
Customer Service Representative - Air ProductsYoh Managed Agency – City, STATE,
Filling orders to export hazards and non-hazards chemicals for clients in Asia, Europe and United States.Worked with client's freight forwarders and plant managers forecasting material needed for the month.
Credit and Collections.Researched and verified overpayments made on invoices from previous and recent vendors.
Updating account receivable by way of SAP.Requested refund checks when needs.
01/1998 to 06/2006
Customer Service SupervisorNetrition Inc – City, STATE,
Major duties involved initial start-up of Customer Service Department.
Perform a wide range of office management including implementing policies and procedures for a Customer Service Department.
Reported directly to Vice President of Operations on productivity, training new employees, problem troubleshooting and resolution.
Investigate customer's problems and find solutions.
Communicate with customers via phone, email, or letter.
Hire, train, and terminate customer service agents.
Provide scripts to read from during phone calls.
Handle major incidents that cannot be resolved by agents.
Resolve complaints and order issues.
Keep abreast of new company products and services.
Issue refunds to customers.
Compile and print reports on overall customer satisfaction.
Isolate and identify areas of improvement.
Train agents on how to adequately address problem over the phone or how to write correspondence.
11/1993 to 05/1998
Administrative and Human Resource AssistantArch Communications, Inc – City, STATE,
Prepared semi-monthly payroll for 185 hourly and salaried employees.
Annual Enrollment Benefits for the entire Northeast Region.
Preformed orientation for all new hires at all levels.
Maintain all records of employment, disability, and workers compensation.
Designed a new hire package that was implemented corporate wide.
Advise all Directors and Manager of company policies and procedures.
Preformed marketing analysis in 8 different districts reporting directly to Senior Vice President of the Northeast Region.
to
Customer Service RepresentativeApple One Employment Agency – City, STATE,
Resolving clients problems and clarifying customer's policy; determining the cause of action; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, following up to ensure resolution.
Education
Expected in June 1983
Word Processing
Certificate of Completion: Lincoln Business Institute - Pennsauken, New Jersey GPA:
Expected in
Business Fundamental, English 101, Algebra: Hudson Valley Community College - Troy, NY GPA:
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Resume Overview
School Attended
Lincoln Business Institute
Hudson Valley Community College
Job Titles Held:
Customer Service Representative I
Scheduling Coordinator
Assistant to President Administrative Assistant - Gettysburg Foundation