customer service representative i resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Ambitious student who has completed coursework in general, cognitive, and social psychology. Possesses strong interpersonal skills and a desire for a career in behavioral science.
Core Qualifications
  • Microsoft Office proficiency
  • Meticulous attention to detail
  • Professional and mature
  • Advanced MS Office Suite knowledge
  • Active listening skills
  • Sharp problem solver
  • Quick learner
  • Energetic and organized
Customer Service Representative I, 09/2014 to Current
First Hawaiian BankKaneohe, HI,
  • Resolve customer complaints via phone, email, or mail.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Answer questions about insurance policies.
  • Attempt to persuade customer to reconsider cancellation.
  • Utilize computer technology to handle high call volumes.
  • Read from scripts.
  • Handle changes in policies or renewals.
  • Handle monies that were taken away taken in from the day.
  • Skills Used Advanced Computer Skills Handle High Volume Calls.
  • Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.
  • Processed applications, payments, corrections, endorsements and cancellations. Developed, implemented and monitored new underwriting guidelines for the agency.
Head Cashier / Service Desk Associate, 06/2013 to 06/2014
Gpm InvestmentsLongview, TX,
  • Responsible for expediting customers through the store's registers by ensuring the efficient operation of the cashier team and front-end operations.
  • Ensuring the efficient operation of the registers, influencing and supporting the Cashier team, expediting price checks and identifying high shrink items.
  • Supervising and training of Cashiers, taking over Cashier duties as needed and maintenance duties.
  • Support cashier development and accuracy by utilizing various tools.
  • Taking incoming customer calls and finding answers to any questions Customers may have.
  • Processing customer credit card applications and relevant follow-up & filing of completed applications.
  • Locate and sign-out Will-Call orders.
  • Taking orders and making any order corrections in person or over phone Using computer system to check on order status Pulling special orders for Customers when necessary Providing a friendly and courteous customer service by responding to customer inquiries regarding delivery policy, store layout and the location of merchandise Obtaining payment for special orders, installed sales, deliveries, etc.
  • Handling damaged special orders, record markdowns on special orders.
Cashier/Sales Associate, 05/2011 to 07/2011
Erickson LivingMatthews, NC,
  • Welcome and address customers in a professional manner.
  • Perform cash or credit card transactions for customer purchases.
  • Handle cash register and manage cash.
  • Assist in keeping the store and stock area clean and orderly.
Executive Assistant Vice President, 09/2010 to 04/2013
North Carolina Central University Student Government AssociationCity, STATE,
  • Provide support to all administrative procedures and coordinate with customers and employees and receive and screen all incoming calls and maintain documents of all scan and fax copies.
  • Prepare schedule and update same on everyday basis and assist to prepare all documents required for travel and expenses and provide an effective interface with department and organization.
  • Prepare and complete all personal activities required for projects and assist to edit all correspondence and prepare presentations for organization.
  • Handled and distributed all incoming and outgoing mail.
Front Desk Receptionist, 05/2009 to 07/2009
Word Of LifeCity, STATE,
  • Perform office administration and clerical duties.
  • Greet visitors and escort them to appropriate office or person.
  • Assist in making meeting room reservations, catering arrangements and travel bookings.
  • Processed credit card transactions during the checkout process.
  • Greeted all guests in a courteous and professional manner. Monitored the appearance and performance of the front desk staff.
Head Cashier / Office Manager, 02/2008 to 11/2011
Zingo's Shop And BagCity, STATE,
  • Oversee cash transactions, cash reconciliations, account payments, account receivables and other accounting.
  • duties according to company policies.
  • Train newly hired cashiers on accounting procedures and company policies.
  • Manage store operations in the absence of Store Manager.
: Psychology Progress, Expected in 2015
Wilmington University - New Castle, DE
Coursework in Psychology

B.S: Psychology, Expected in 2014
North Carolina Central University - Durham, NC
  • Cash handling
  • Professional and friendly
  • Careful and active listener
  • Strong public speaker
  • Multi-tasking
  • Creative Problem Solving

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Resume Overview

School Attended

  • Wilmington University
  • North Carolina Central University

Job Titles Held:

  • Customer Service Representative I
  • Head Cashier / Service Desk Associate
  • Cashier/Sales Associate
  • Executive Assistant Vice President
  • Front Desk Receptionist
  • Head Cashier / Office Manager


  • B.S

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