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Customer Service Representative I Resume Example

Resume Score: 90%

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CUSTOMER SERVICE REPRESENTATIVE I
Professional Summary
Ambitious student who has completed coursework in general, cognitive, and social psychology. Possesses strong interpersonal skills and a desire for a career in behavioral science.
Core Qualifications
  • Microsoft Office proficiency
  • Meticulous attention to detail
  • Professional and mature
  • Advanced MS Office Suite knowledge
  • Active listening skills
  • Sharp problem solver
  • Quick learner
  • Energetic and organized
Experience
Munice Insurance and Financial ServicesOctober 2014 to CurrentCustomer Service Representative I
New Castle, DE
  • Resolve customer complaints via phone, email, or mail.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Answer questions about insurance policies.
  • Attempt to persuade customer to reconsider cancellation.
  • Utilize computer technology to handle high call volumes.
  • Read from scripts.
  • Handle changes in policies or renewals.
  • Handle monies that were taken away taken in from the day.
  • Skills Used Advanced Computer Skills Handle High Volume Calls.
  • Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.
  • Processed applications, payments, corrections, endorsements and cancellations. Developed, implemented and monitored new underwriting guidelines for the agency.
The Home DepotJuly 2013 to July 2014Head Cashier / Service Desk Associate
Raleigh, NC
  • Responsible for expediting customers through the store's registers by ensuring the efficient operation of the cashier team and front-end operations.
  • Ensuring the efficient operation of the registers, influencing and supporting the Cashier team, expediting price checks and identifying high shrink items.
  • Supervising and training of Cashiers, taking over Cashier duties as needed and maintenance duties.
  • Support cashier development and accuracy by utilizing various tools.
  • Taking incoming customer calls and finding answers to any questions Customers may have.
  • Processing customer credit card applications and relevant follow-up & filing of completed applications.
  • Locate and sign-out Will-Call orders.
  • Taking orders and making any order corrections in person or over phone Using computer system to check on order status Pulling special orders for Customers when necessary Providing a friendly and courteous customer service by responding to customer inquiries regarding delivery policy, store layout and the location of merchandise Obtaining payment for special orders, installed sales, deliveries, etc.
  • Handling damaged special orders, record markdowns on special orders.
Dollar Tree DealsJune 2011 to August 2011Cashier/Sales Associate
Newark, DE
  • Welcome and address customers in a professional manner.
  • Perform cash or credit card transactions for customer purchases.
  • Handle cash register and manage cash.
  • Assist in keeping the store and stock area clean and orderly.
North Carolina Central University Student Government AssociationOctober 2010 to May 2013Executive Assistant Vice President
Durham, NC
  • Provide support to all administrative procedures and coordinate with customers and employees and receive and screen all incoming calls and maintain documents of all scan and fax copies.
  • Prepare schedule and update same on everyday basis and assist to prepare all documents required for travel and expenses and provide an effective interface with department and organization.
  • Prepare and complete all personal activities required for projects and assist to edit all correspondence and prepare presentations for organization.
  • Handled and distributed all incoming and outgoing mail.
Word Of LifeJune 2009 to August 2009Front Desk Receptionist
Schroon Lake, NY
  • Perform office administration and clerical duties.
  • Greet visitors and escort them to appropriate office or person.
  • Assist in making meeting room reservations, catering arrangements and travel bookings.
  • Processed credit card transactions during the checkout process.
  • Greeted all guests in a courteous and professional manner. Monitored the appearance and performance of the front desk staff.
Zingo's Shop and BagMarch 2008 to December 2011Head Cashier / Office Manager
Wilmington, DE
  • Oversee cash transactions, cash reconciliations, account payments, account receivables and other accounting.
  • duties according to company policies.
  • Train newly hired cashiers on accounting procedures and company policies.
  • Manage store operations in the absence of Store Manager.
Education
Wilmington University2015Psychology ProgressNew Castle, DE
Coursework in Psychology

North Carolina Central University2014B.S: PsychologyDurham, NCPsychology
Skills
  • Cash handling
  • Professional and friendly
  • Careful and active listener
  • Strong public speaker
  • Multi-tasking
  • Creative Problem Solving
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Munice Insurance and Financial Services
  • The Home Depot
  • Dollar Tree Deals
  • North Carolina Central University Student Government Association
  • Word Of Life
  • Zingo's Shop and Bag

School Attended

  • Wilmington University
  • North Carolina Central University

Job Titles Held:

  • Customer Service Representative I
  • Head Cashier / Service Desk Associate
  • Cashier/Sales Associate
  • Executive Assistant Vice President
  • Front Desk Receptionist
  • Head Cashier / Office Manager

Degrees

  • Psychology Progress
    B.S : Psychology

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