Ambitious student who has completed coursework in general, cognitive, and social psychology. Possesses strong interpersonal skills and a desire for a career in behavioral science.
Microsoft Office proficiency
Meticulous attention to detail
Professional and mature
Advanced MS Office Suite knowledge
Active listening skills
Sharp problem solver
Energetic and organized
Munice Insurance and Financial ServicesOctober 2014 to CurrentCustomer Service Representative I New Castle, DE
Resolve customer complaints via phone, email, or mail.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Answer questions about insurance policies.
Attempt to persuade customer to reconsider cancellation.
Utilize computer technology to handle high call volumes.
Read from scripts.
Handle changes in policies or renewals.
Handle monies that were taken away taken in from the day.
Skills Used Advanced Computer Skills Handle High Volume Calls.
Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.
Processed applications, payments, corrections, endorsements and cancellations. Developed, implemented and monitored new underwriting guidelines for the agency.
The Home DepotJuly 2013 to July 2014Head Cashier / Service Desk Associate Raleigh, NC
Responsible for expediting customers through the store's registers by ensuring the efficient operation of the cashier team and front-end operations.
Ensuring the efficient operation of the registers, influencing and supporting the Cashier team, expediting price checks and identifying high shrink items.
Supervising and training of Cashiers, taking over Cashier duties as needed and maintenance duties.
Support cashier development and accuracy by utilizing various tools.
Taking incoming customer calls and finding answers to any questions Customers may have.
Processing customer credit card applications and relevant follow-up & filing of completed applications.
Locate and sign-out Will-Call orders.
Taking orders and making any order corrections in person or over phone Using computer system to check on order status Pulling special orders for Customers when necessary Providing a friendly and courteous customer service by responding to customer inquiries regarding delivery policy, store layout and the location of merchandise Obtaining payment for special orders, installed sales, deliveries, etc.
Handling damaged special orders, record markdowns on special orders.
Dollar Tree DealsJune 2011 to August 2011Cashier/Sales Associate Newark, DE
Welcome and address customers in a professional manner.
Perform cash or credit card transactions for customer purchases.
Handle cash register and manage cash.
Assist in keeping the store and stock area clean and orderly.
North Carolina Central University Student Government AssociationOctober 2010 to May 2013Executive Assistant Vice President Durham, NC
Provide support to all administrative procedures and coordinate with customers and employees and receive and screen all incoming calls and maintain documents of all scan and fax copies.
Prepare schedule and update same on everyday basis and assist to prepare all documents required for travel and expenses and provide an effective interface with department and organization.
Prepare and complete all personal activities required for projects and assist to edit all correspondence and prepare presentations for organization.
Handled and distributed all incoming and outgoing mail.
Word Of LifeJune 2009 to August 2009Front Desk Receptionist Schroon Lake, NY
Perform office administration and clerical duties.
Greet visitors and escort them to appropriate office or person.
Assist in making meeting room reservations, catering arrangements and travel bookings.
Processed credit card transactions during the checkout process.
Greeted all guests in a courteous and professional manner. Monitored the appearance and performance of the front desk staff.
Zingo's Shop and BagMarch 2008 to December 2011Head Cashier / Office Manager Wilmington, DE
Oversee cash transactions, cash reconciliations, account payments, account receivables and other accounting.
duties according to company policies.
Train newly hired cashiers on accounting procedures and company policies.
Manage store operations in the absence of Store Manager.
Wilmington University2015Psychology ProgressNew Castle, DE
Coursework in Psychology
North Carolina Central University2014B.S: PsychologyDurham, NCPsychology