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customer service representative i resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
Highly motivated Journalism student with a strong interest in fashion seeking an editorial or fashion intern position. Interested in leveraging social media experience and utilizing excellent writing, organizational and creative skills to positively contribute to an organization's corporate or departmental objectives, while gaining valuable industry experience. Knowledge of AP Style Organized, multi-task oriented and efficient Ability to work independently and meet deadlines with very little supervision Passion for fashion and current trends Outstanding customer service skills; diplomatic and patient with people of different temperaments
Highlights
Proficient in Microsoft Office: MS Word, Excel, PowerPoint * Online Research * Adobe Illustrator* Photoshop * Social Media: Facebook * Twitter * Instagram * YouTube* SEO optimization
Accomplishments
Experience
Customer Service Representative I, 07/2014 - 11/2014
Lihue, HI,
  • Displayed friendly, courteous, respectful behavior toward customers.
  • Listened patiently and attentively to determine customer needs.
  • Responded to citizen complaints, requests for City services, and inquiries from the general public in a call center environment.
  • Saw actions through to completion or suggested alternatives if unable to do what customer wants.
  • Committed to delivering services in a way that reflected positively upon the department and the City.
  • Administrative/Clerical: Operated computer equipment and performed general clerical work to maintain records of complaints and to generate reports and routine correspondence such as citizen response letters, violation notices, bid sheets, permits, and work orders.
  • Responded to customers via Twitter, telephone, e-mail, or in person.
  • Team Work/Interpersonal Skills: Willingly worked with and assisted others.
  • Shared information and resources to maximize their benefits.
  • Worked to improve department rather than just my area of individual responsibility.
  • Approached differences with others in a positive, problem-solving manner.
Court Clerk II, Small Claims, 03/2002 - 07/2014
First Hawaiian Bank City, STATE,
  • Greeted, screened and directed a high volume of visitors and callers.
  • Scheduled court dates and managed judge calendars.
  • Sorted and forwarded incoming mail; prepared outgoing correspondence.
  • Maintained filing system for easy access and retrieval.
  • Examined a variety of documents for correctness of format, sufficiency of information and conformance with legal procedures.
  • Proofread, verified signatures and certified legal documents.
  • Performed tasks simultaneously and with frequent interruptions in a timely and accurate manner.
  • Customer Service: Provided a friendly environment by greeting and acknowledging every customer at the counter.
  • Furnished information regarding case status, fees, court appearances, use of forms, and garnishment procedures.
  • Successfully met customer needs in a timely manner while following up to ensure satisfaction.
  • Leveraged active listening, empathy and critical decision-making skills when responding to customer issues.
  • Communication skills: Spoke and wrote clearly in order to explain technical information and interpret Missouri court rules, policies, or laws to the public.
  • Established and maintained cooperative working relationships with judges, attorneys, supervisors, and other clerks.
  • Team player who pro-actively assisted co-workers in other departments to accomplish organizational goals.
  • Placated irate and concerned customers using diplomacy and tact, ensuring that their needs are addressed appropriately and professionally.
Retail Services Host/Vendor, 08/2012 - 12/2013
State Of Missouri Circuit Court Of St. Louis County City, STATE,
  • Ensured Guests have a positive entertainment experience by greeting them with a smile.
  • Increased profits by suggestive selling and maintaining extensive knowledge of store's products and promotional activities.
  • Spoke clearly and quickly to identify customer questions and concerns; listened and responded to requests and followed-up to assure complete satisfaction.
  • Merchandising/Loss Prevention: Planned and organized displays to correspond with current promotions and best-selling products.
  • Maintained store appearance and stocked shelves; identified and responded to security risks and thefts.
  • Unpacked, counted, folded, and sized merchandise and placed on display.
  • Concert Vendor/Inventory: Created appealing presentations of concert merchandise.
  • Counted-in and counted-out merchandise for concerts and other special events.
  • Cash handling; rung up customers accurately.
Education
Bachelor of Science: Journalism, Expected in 1 2016
-
Washington University - St. Louis, MO
GPA: GPA: 3.8/4.0
Status - Journalism GPA: 3.8/4.0
Bachelor of Science: Business Administration/Marketing, Expected in 8 2000
-
University of Missouri - , MO
GPA:
Status - Business Administration/Marketing Photojournalism; Entertainment Journalism; Effective Editing; Developments & Current Debates in Fashion Journalism; Writing, Researching & Reporting Features; Dynamics of Fashion; Intro to Fashion Journalism
Skills
Administrative, Photoshop, benefits, call center, Cash handling, Clerical, Communication skills, Interpersonal Skills, Customer Service, decision-making, Editing, e-mail, special events, Fashion, Features, filing, forms, Adobe Illustrator, Inventory, Journalism, legal, letters, listening, Loss Prevention, Merchandising, access, Excel, mail, Microsoft Office, PowerPoint, MS Word, Online Research, optimization, organizational, policies, presentations, problem-solving, Reporting, Researching, selling, Team player, Team Work, telephone

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Resume Overview

School Attended

  • Washington University
  • University of Missouri

Job Titles Held:

  • Customer Service Representative I
  • Court Clerk II, Small Claims
  • Retail Services Host/Vendor

Degrees

  • Bachelor of Science
  • Bachelor of Science

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