customer service representative i resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Personable and dedicated Customer Service Representative with extensive experience in the medical industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with members. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

  • Courteous with Strong Service Mindset
  • Building Customer Trust and Loyalty
  • Data Entry
  • Issue and Complaint Resolution
  • Customer Retention Strategies
  • Credit Card Payment Processing
  • De-escalation Techniques
Customer Service Representative I, 11/2021 to Current
Jersey Shore State BankLock Haven, PA,
  • Member Core, Member Advance, Medicare (CA Region), Premium Billing Enterprise.
  • Evaluated data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery.
  • Represented Health Plan by answering and documenting all incoming contacts to determine their nature and to respond to complex calls related to specialized product lines or queues.
  • Supported Billing Inquiries, Processed Payments, Filed Complaints, Handled EFT Inquiries, General, Reinstatement Request, Service Review. KPC Billing, 1095 Tax Form, SLP
  • Medicare (CA Region)
  • Navigated members through online portal
  • Assisted with Provider relations
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Initiated contact with the appropriate Health Plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed.
  • Developed a full awareness of the way performance and actions affect members and Member Service Contact Center's (MSCC) performance guarantees (call handling, first call resolution, complaint resolution compliance, member retention, and return contact as warranted).
Endoscopy Technician, 02/2019 to Current
Uc HealthPueblo, CO,
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Cared for patients undergoing endoscopy procedures and transitioned from pre- to post-procedure care.
  • Use aseptic techniques to sterilize endoscopes, forceps, snares and other endoscopic tools and equipment.
  • Set-up and tore down procedure rooms in preparation for upcoming operations.
  • Positioned patients using understanding of anatomy and procedures.
  • Measured vital statistics and applied monitoring equipment to prepare patients for procedures.
  • Transported and helped patients prior to and following procedures.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with transportation of scopes for repair and maintenance.
  • Made outbound calls to obtain account information.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Improved customer service wait times to mitigate complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative, 03/2014 to 06/2015
Parker-Hannifin, CorporationJaycees Ball Park, NE,
  • Set up and activated customer accounts.
  • Answered customer/client requests or inquiries concerning services and products and reported problem areas.
  • Utilize operational systems to process purchases of all products and services.
  • Offered customized solutions and identified sales opportunities after asking probing questions to identify the customers needs.
  • Handled customer service calls ranging from, but not limited to, billing and payments to plan changes and upgrades.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Educated customers on special pricing opportunities and company offerings.
  • Provided offers for retention based on customer needs.
Sales Associate, 01/2013 to 03/2014
Hibbett Sports, Inc.Vernal, UT,
  • Helped customers find specific products, answered questions and offered product advice.
  • Collected payments and provided accurate change.
  • Answered incoming telephone calls to provide store, products and services information.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Obtained signatures for financial documents and internal and external invoices.
  • Assessed customer needs to provide assistance and information on product features.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Used technology resources to assist customers in locating and selecting items.
  • Developed trusting relationships with customers by making personal connections.
  • Built and maintained relationships with peers and upper management to drive team success.
Education and Training
: Sterile Processing Technology, Expected in
Gwinnett Technical College - Lawrenceville, GA
  • Sterile Processing Technician (SPT)

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Resume Overview

School Attended

  • Gwinnett Technical College

Job Titles Held:

  • Customer Service Representative I
  • Endoscopy Technician
  • Customer Service Representative
  • Sales Associate


  • Some College (No Degree)

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