customer service representative help desk technician resume example with 14+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Adaptable Business Owner with background elevating performance and profitability. Well-rounded ace at building relationships, managing finances, driving sales, and motivating teams. Proactive and forward-thinking with keen eye for identifying issues and devising improvements. Accomplished executive with demonstrated history of achievement. Proactively addresses business challenges and fosters improvement initiatives to streamline processes and boost revenue. Excels in operations management, budget adherence, and forecasting, Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Budget control Industry trend tracking Business planning Sales development Accounting management Customer service management Written communication Social perceptiveness

  • Report Creation
  • Credit Card Payment Processing
  • Call Documentation
  • Verbal and Written Communication
  • Issue and Complaint Resolution
  • Customer Data Confidentiality
  • Creative Problem Solving
  • Calm and Professional Under Pressure
  • POS Systems and Ordering Platforms
  • Multitasking and Prioritization
  • Data Entry and Maintenance
  • Customer Service
  • Upselling Products and Services
  • Call Center Operations
  • Sales Expertise
  • Technologically Savvy
  • Shipping and Receiving Understanding
  • De-escalation Techniques
  • Troubleshooting Network Issues
  • Help Desk Support
  • Resolving Problems and Incidents
  • Customer Service Support
  • Problem Solving
09/2022 to Current Customer Service Representative/Help Desk Technician Life Storage | New York, NY,
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Updated databases with new and modified customer data.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Maintained records, logs and lifecycle documentation of work requests.
03/2020 to Current Retail Store Owner Baylor Scott & White Health | Cedar Park, TX,
  • Tracked trends and capitalized on emerging opportunities to adapt to changing business conditions and market demands
  • Controlled expenses and monitored employees to achieve budget targets
  • Established policies to govern recordkeeping and sales processes
  • Developed business strategies to exceed revenue goals
  • Oversaw day-to-day activities, special projects, and employees to facilitate business operations
  • Boosted sales through successful advertising campaigns
  • Met financial and administrative targets, accurately tracking funds and keeping records current..
04/2009 to 11/2021 Store Manager DTLR Inc | City, STATE,
  • Addressed and resolved escalated customer complaints and worked to restore satisfaction
  • Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions
  • Supported employee recruiting, onboarding, and training on company policies, procedures, and service standards
  • Monitored budget adherence and promoted expense control with meticulous loss prevention strategies and accurate inventory management.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
04/2016 to 12/2019 Lab Technician ASELL Llc | City, STATE,
  • Collected, labeled and stored lab samples according to laboratory specifications.
  • Used time management and adaptability skills to prioritize and run multiple tests.
  • Prepared lab for daily operations by stocking materials and equipment.
  • Collected and organized data to perform data analysis and prepare technical reports.
  • Supported cleanliness and health standards to foster safe and effective sample analysis.
  • Kept lab space and equipment clean to prevent contamination with hazardous substances.
  • Supervised supplies in inventory and notified supervisor of low stock levels.
  • Examined experiment results to identify potential underlying causes for scientific findings.
Education and Training
Expected in 06/2009 to to High School Diploma | Frederick Douglass High School, Baltimore, Maryland GPA:
Supervised inventory audits, financial reconciliations, and sales reporting. Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and senior management positions
Expected in to to | Community College Of Baltimore County, Dundalk, Maryland, GPA:

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Resume Overview

School Attended

  • Frederick Douglass High School
  • Community College Of Baltimore County, Dundalk

Job Titles Held:

  • Customer Service Representative/Help Desk Technician
  • Retail Store Owner
  • Store Manager
  • Lab Technician


  • High School Diploma
  • Some College (No Degree)

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