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Customer Service Representative Gift Shop Assistant Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Hardworking Customer Service Representative with 8 years of experience working with Retail Sales and Customer service trained in project and time management with extensive knowledge of Inventory data entry, Reservations, merchandise design, price development, multi call intake Customer service agent providing extensive tour information and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Skills
  • Excellent Customer Service
  • Detail Oriented
  • Creative problem solving
  • Bilingual (Spanish) fluently written and spoken
  • Money handling abilities
  • Ability To Take Initiative
  • Follow-Up
  • Order execution
  • Order Accuracy
  • Product selection
  • Communication
  • Good listening skills
  • Policies And Procedures
  • Inbound and Outbound Calling
  • Credit card payment processing
  • Standard Operating Procedures
  • Check Processing
  • Loading and unloading
  • Comfortable in other departments
Work History
04/2018 to Current
Customer Service Representative /Gift Shop Assistant Perkins Restaurants Urbana, IL,
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Responded to customer requests for products, services and company information.
  • Educated customers on promotions to enhance sales.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Boosted Printed copy sales and Combo picture sales by 10% each month.
  • Administers reservations, bookings, and processes confirmation advance communication, if necessary.
04/2016 to 04/2018
Boutique Sales Associate Ace Hardware Manitowoc, WI,
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Assisted customers by answering questions and fulfilling requests.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Focused on increasing sales daily by closing 4 plus sales of large amount each day.
04/2015 to 09/2016
Cashier Omni Hotels Bretton Woods, NH,
  • Processed POS transactions, including checks, cash credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged ,organized merchandise in front lanes to drive product sales.
  • By assisting guest from beginning to end to ensure that 50% of those customers to complete purchase increasing in revenue.
  • Counted cash in register drawer at beginning, end of shift
  • Checked bills with counterfeit pens, examined coins to spot refuse foreign currency.
  • Assisted customers by answering questions and fulfilling requests.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Answered questions about store policies concerns to support positive customer experiences.
  • Restocked, arranged, organized merchandise in front lanes to drive product sales.
  • Solve problems efficiently: Quick with quality
    Make it personal: each project customer is working on advise tips and advise.
04/2014 to 11/2014
Garden Sales Associate The Home Depot City, STATE,
  • Kept Garden and brick areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in Garden and outdoor products.
  • By watering plants daily, plant life expectancy was extended by 50% also became stronger .
09/2012 to 06/2013
Guest Room Attendant Trump International Hotel City, STATE,
  • Cleaned guest rooms and changed linens according to company specifications, ensuring that each room was in compliance with standard set up.
  • Promptly delivered extra linens, paper products and toiletries to guest rooms upon request.
  • Maintained inventory of items that were placed in each guest room.
  • Maintained linen cart so that it was neat and organized.
  • Replenished guest room supplies, including water glasses, toiletries, and paper products.
  • Vacuumed, dusted and maintained common areas, including hallways and waiting areas at elevators.
  • Slid beds, sofas and chairs furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Stripped and refinished hard surface floors to maintain quality condition and appearance.
  • 13 credits were assigned daily , by rating system that was enforced to meet standard of cleanliness with 95% cleanliness standard or above.
  • Attention to adding personal touches to each room to make guest feel like home.
Education
Expected in 5 2017
High School Diploma:
Desert Rose Adult High School - North Las Vegas, NV,
GPA:
Expected in 5 2012
High School Diploma:
Cimarron Memorial High School - Las Vegas, NV
GPA:
Accomplishments
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
Skills
  • Excellent Customer Service
  • Detail Oriented
  • Creative problem solving
  • Bilingual (Spanish) fluently written and spoken
  • Money handling abilities
  • Ability To Take Initiative
  • Follow-Up
  • Order execution
  • Order Accuracy
  • Product selection
  • Communication
  • Good listening skills
  • Policies And Procedures
  • Inbound and Outbound Calling
  • Credit card payment processing
  • Standard Operating Procedures
  • Check Processing
  • Loading and unloading
  • Comfortable in other departments
Work History
04/2018 to Current
Customer Service Representative /Gift Shop Assistant
Papillion Airways Las Vegas, NV
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Responded to customer requests for products, services and company information.
  • Educated customers on promotions to enhance sales.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Boosted Printed copy sales and Combo picture sales by 10% each month.
  • Administers reservations, bookings, and processes confirmation advance communication, if necessary.
04/2016 to 04/2018
Boutique Sales Associate
Westgate Resorts Las Vegas, NV
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Assisted customers by answering questions and fulfilling requests.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Focused on increasing sales daily by closing 4 plus sales of large amount each day.
04/2015 to 09/2016
Cashier
The Home Depot Las Vegas, NV
  • Processed POS transactions, including checks, cash credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged ,organized merchandise in front lanes to drive product sales.
  • By assisting guest from beginning to end to ensure that 50% of those customers to complete purchase increasing in revenue.
  • Counted cash in register drawer at beginning, end of shift
  • Checked bills with counterfeit pens, examined coins to spot refuse foreign currency.
  • Assisted customers by answering questions and fulfilling requests.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Answered questions about store policies concerns to support positive customer experiences.
  • Restocked, arranged, organized merchandise in front lanes to drive product sales.
  • Solve problems efficiently: Quick with quality
    Make it personal: each project customer is working on advise tips and advise.
04/2014 to 11/2014
Garden Sales Associate
The Home Depot Las Vegas, NV
  • Kept Garden and brick areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in Garden and outdoor products.
  • By watering plants daily, plant life expectancy was extended by 50% also became stronger .
09/2012 to 06/2013
Guest Room Attendant
Trump International Hotel Las Vegas, NV
  • Cleaned guest rooms and changed linens according to company specifications, ensuring that each room was in compliance with standard set up.
  • Promptly delivered extra linens, paper products and toiletries to guest rooms upon request.
  • Maintained inventory of items that were placed in each guest room.
  • Maintained linen cart so that it was neat and organized.
  • Replenished guest room supplies, including water glasses, toiletries, and paper products.
  • Vacuumed, dusted and maintained common areas, including hallways and waiting areas at elevators.
  • Slid beds, sofas and chairs furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Stripped and refinished hard surface floors to maintain quality condition and appearance.
  • 13 credits were assigned daily , by rating system that was enforced to meet standard of cleanliness with 95% cleanliness standard or above.
  • Attention to adding personal touches to each room to make guest feel like home.

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Resume Overview

School Attended
  • Desert Rose Adult High School
  • Cimarron Memorial High School
Job Titles Held:
  • Customer Service Representative /Gift Shop Assistant
  • Boutique Sales Associate
  • Cashier
  • Garden Sales Associate
  • Guest Room Attendant
Degrees
  • High School Diploma
  • High School Diploma

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