Customer Service Representative Fs resume example with 3+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

  • Complaint resolution
  • Good listening skills
  • Quick learner
  • MS Office proficiency
  • Creative problem solving
  • Computer proficient
  • Professional telephone demeanor
  • Money handling abilities
  • Multi-line phone talent
  • Data entry
  • Credit card processing
  • Sale expertise
Work History
Customer Service Representative- FS, 01/2019 to Current
Invitation HomesGreensboro, NC,
  • Research maintenance charge backs to ensure they are legitimate and give approval to charge the resident's account
  • Monitor maintenance costs per home in order to assist in achieving our company goal
  • Assist in connecting utilities for vacant homes so they can be turned quickly Manage the Service Technicians' daily schedules & assignments
  • Meet with and assist residents with resolving outstanding maintenance issues
  • Follow up with residents to ensure their work orders are completed to their satisfaction and in a timely manner
  • Communicate via the portal and phone with SMS daily to ensure the vendors are resolving the resident issues
  • Respond to vendor questions, quotes and other inquiries with a 24-hour period
  • Review bids for scope of work, proper documentation and pricing; Approve bids in SMS Assist (SMS) under $1000.00
  • Escalate resident complaints when needed
  • Schedule in-house work orders directly with the resident
  • Schedule move-out inspections with resident and assign to a field project manager
  • Document service requests from residents in the Service Maintenance Portal in a timely manner
Receptionist, 06/2019 to 12/2019
EhimSouthfield, MI,
  • Organized and scheduled office meetings as well as client appointments for team of 4 professionals, effectively accommodating hectic agendas.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Liaised with vendors, contractors and professional services personnel to ensure proper processing of orders in alignment with needs and specifications of management.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
  • Operated multi-line telephone system to independently handle over 30 calls each day.
  • Received and routed business correspondence to correct departments and staff members.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Scheduled office meetings and client appointments for team of 4 professional Interior Designers.
  • Provided clerical support to 7 company employees by copying, faxing and filing documents.
  • Collected flooring material payments from clients and updated account balances.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
  • Handled complaints and questions, and re-directed calls to other team members as appropriate.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Offered appointment information updates and rescheduling to guests.
  • Corresponded with clients through email, telephone or postal mail.
  • Acted as first point of contact and set appointments for prospective clients.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
Special Order Associate , 08/2016 to 01/2018
Hd SupplyAnnapolis, MD,
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations.
  • Collected requirements from end-customers and business partners for product upgrades, added features and new product development.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Maintained material and stock levels consistent with business requirements while meeting target capital objectives.
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
  • Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
Associate of Applied Science: Interior Design , Expected in 06/2015
Highline College - Seattle, WA
  • Dean's List Spring 2014
High School Diploma: , Expected in
Rainier Beach High School - Seattle, WA

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Resume Overview

School Attended

  • Highline College
  • Rainier Beach High School

Job Titles Held:

  • Customer Service Representative- FS
  • Receptionist
  • Special Order Associate


  • Associate of Applied Science
  • High School Diploma

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