Customer Service Representative Fs resume example with 3+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Skills
Complaint resolution
Good listening skills
Quick learner
MS Office proficiency
Creative problem solving
Computer proficient
Professional telephone demeanor
Money handling abilities
Multi-line phone talent
Data entry
Credit card processing
Sale expertise
Work History
Customer Service Representative- FS, 01/2019 to Current Invitation Homes – Greensboro, NC,
Research maintenance charge backs to ensure they are legitimate and give approval to charge the resident's account
Monitor maintenance costs per home in order to assist in achieving our company goal
Assist in connecting utilities for vacant homes so they can be turned quickly Manage the Service Technicians' daily schedules & assignments
Meet with and assist residents with resolving outstanding maintenance issues
Follow up with residents to ensure their work orders are completed to their satisfaction and in a timely manner
Communicate via the portal and phone with SMS daily to ensure the vendors are resolving the resident issues
Respond to vendor questions, quotes and other inquiries with a 24-hour period
Review bids for scope of work, proper documentation and pricing; Approve bids in SMS Assist (SMS) under $1000.00
Escalate resident complaints when needed
Schedule in-house work orders directly with the resident
Schedule move-out inspections with resident and assign to a field project manager
Document service requests from residents in the Service Maintenance Portal in a timely manner
Receptionist, 06/2019 to 12/2019 Ehim – Southfield, MI,
Organized and scheduled office meetings as well as client appointments for team of 4 professionals, effectively accommodating hectic agendas.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Liaised with vendors, contractors and professional services personnel to ensure proper processing of orders in alignment with needs and specifications of management.
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
Operated multi-line telephone system to independently handle over 30 calls each day.
Received and routed business correspondence to correct departments and staff members.
Routed incoming mail and messages to relevant personnel without delay.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Kept reception area clean and neat to give visitors positive first impression.
Scheduled office meetings and client appointments for team of 4 professional Interior Designers.
Provided clerical support to 7 company employees by copying, faxing and filing documents.
Collected flooring material payments from clients and updated account balances.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
Handled complaints and questions, and re-directed calls to other team members as appropriate.
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Offered appointment information updates and rescheduling to guests.
Corresponded with clients through email, telephone or postal mail.
Acted as first point of contact and set appointments for prospective clients.
Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
Special Order Associate , 08/2016 to 01/2018 Hd Supply – Annapolis, MD,
Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations.
Collected requirements from end-customers and business partners for product upgrades, added features and new product development.
Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
Maintained material and stock levels consistent with business requirements while meeting target capital objectives.
Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies.
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Investigated and resolved customer complaints to foster satisfaction.
Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
Education
Associate of Applied Science: Interior Design , Expected in 06/2015 Highline College - Seattle, WA GPA:
Dean's List Spring 2014
High School Diploma: , Expected in Rainier Beach High School - Seattle, WA GPA:
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