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Customer Service Representative for Duke Energy Resume Example

Resume Score: 90%

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CUSTOMER SERVICE REPRESENTATIVE FOR DUKE ENERGY
Professional Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Work Experience
Customer Service Representative for Duke Energy
October 2014 to CurrentNCO - Greensboro, NC
  • Cross-trained and provided back-up for other customer service representatives when needed
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Answered over 100 calls daily regarding customers electricity bill, assisted customers with processing payments, acted as an escalation supervisor for the escalations team
Customer Service Representative (CSR)
October 2012 to September 2013Mcleansville, NC
  • Developed rapport with the customer base by handling difficult issues with professionalism.
  • Resolved customer questions, issues and complaints.
  • Effectively communicated with team members to maintain clearly defined expectations.
Loss Draft Specialist
August 2009 to April 2012Assurant Specialty Property - Florence, SC
  • Provided customer feedback regarding their property damage claim.
  • Prepared necessary paperwork to process property damaged claims.
  • Built customer loyalty by placing follow-up calls for homeowners who reported damage.
  • done to their property.
Claims Analyst
March 2006 to June 2009Blue Cross Blue Shield - Florence, SC
  • Verified that information in the computer system was up-to-date and accurate.
  • Worked with a group of 20 or more associates.
  • Made sure the aged inventory stayed at a minimum.
Education and Training
High School Diploma : General Subjects, 1995Bamberg High School - Bamberg, SCGeneral Subjects
Skills
  • Multi-tasking
  • Careful and active listener
  • Professional and friendly
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Resume Overview

Companies Worked For:

  • NCO
  • Assurant Specialty Property
  • Blue Cross Blue Shield

School Attended

  • Bamberg High School

Job Titles Held:

  • Customer Service Representative for Duke Energy
  • Customer Service Representative (CSR)
  • Loss Draft Specialist
  • Claims Analyst

Degrees

  • High School Diploma : General Subjects , 1995

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