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customer service representative for apple resume example with 2+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary
Most of my work experience stems from doing many customer service roles. From over the phone tech support through Apple, or over the phone customer service with Verison, or many different face to face customer service roles such as, McDonalds, Waffle House, and Pappa Johns
Skills
  • Superior communication skills
  • Cheerful and energetic
  • Flexible scheduling
  • Dependable and reliable
  • People person 
  • Effective team player
  • Superior organization skills
  • Fluent in Sign Language
  • Resolution-oriented
  • Friendly
Accomplishments
Fielded and processed up to 45-60 calls per day while working for Verizon customer service.
Fielded and processed up to 30-45 calls per day while working for tech support for Apple.
Experience
Customer Service Representative for Apple, 06/2016 - 2017
Concentrix City, STATE,
Fielded an average of 30-45 customer service calls per day.
Recommended and helped customers select merchandise based on their needs.
Confirmed that appropriate changes were made to resolve customers' problems.
Informed customers about sales and promotions in a friendly and engaging manner.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Customer Service Representative for Verizon, 06/2015 - 02/2016
Xerox City, STATE,
Tracked down sources of special products and services to meet customers' special needs.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Processed up to 5-10 customer orders per day.
Informed customers about sales and promotions in a friendly and engaging manner.
Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
Confirmed that appropriate changes were made to resolve customers' problems.
Recommended and helped customers select merchandise based on their needs.
Fielded an average of 45-60 customer service calls per day.
Maintnance Team Member, 2015 - 04/2017
Aetna Building Maintnance City, STATE,
Still working as needed through Aetna.
Clean the Nestle Warehouse while using green cleaning products
as well as scrubbing and buffing floors
Master Griller/ Server, 03/2014 - 06/2014
Waffle House City, STATE,
Exchanged returned merchandise for customers quickly and efficiently.
Confirmed that appropriate changes were made to resolve customers' problems.
Informed customers about sales and promotions in a friendly and engaging manner.
Processed up to 60-70 customer orders per day.
Handled customer's money appropriately
Education and Training
High School Diploma: General Studys, Expected in 2015
-
Excel Center - Anderson, Indiana
GPA:
Status -

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Resume Overview

School Attended

  • Excel Center

Job Titles Held:

  • Customer Service Representative for Apple
  • Customer Service Representative for Verizon
  • Maintnance Team Member
  • Master Griller/ Server

Degrees

  • High School Diploma

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