Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Summary
Personable and dedicated Customer Service Representative with extensive experience in any industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Experience
Customer Service Representative, Td Bank Group, October 2020-CurrentManchester , NH
- Assessed customer needs and upsold products and services to maximize sales.
- Reviewed account and service histories to identify trends and issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Consulted with customers to determine best methods to resolve service and billing issues.
Health Care Aide, Chartwell Retirement Residences, March 2017-April 2021Edmonson , TX
- Provided primary resident care and assistance with daily living activities.
- Improved patient outlook and daily living through compassionate care.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Fostered independence in disabled individuals while closely monitoring safety at all times.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Facilitated best care by developing strong and trusting rapport with patient.
- Scheduled and accompanied clients to medical appointments.
- Tracked and reported clients' progress based on observations and conversations.
- Assisted patients with healing and recovery after surgery by closely monitoring and caring for wounds, answering questions and educating about continued care strategies.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
- Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Engaged with patient family and friends to provide courteous, efficient visit experience.
Manager, Hyatt Hotels Corp., June 2013-January 2019Warrenville , IL
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Recruited and hired qualified candidates to fill open positions.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Generated reports to assess performance and make adjustments.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Education and Training
GEDRichland, , CityApril 1998
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Resume Strength
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Resume Overview
School Attended
- Richland
Job Titles Held:
- Customer Service Representative
- Health Care Aide
- Manager
Degrees
- GED
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