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Customer Service Representative Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Ethical CSR talented at processing high volumes of error-free transactions and meeting departmental goals. Offering many years of experience in quickly resolving issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations. Energetic and reliable well-trained and excelling in high-end merchandise environments. Proven performer able to leverage superior communication and relationship-building strengths to increase and retain long-term customers. Highly-enthusiastic Client Service professional with over 10 years of client interface experience. Well-versed in sale products, services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives.

Skills
  • Credit card payment processing
  • Report creation
  • Customer relations
  • Transportation solution development
  • Sales expertise
  • Conflict mediation
  • Business development understanding
  • Retail sales customer service
  • Store maintenance
  • Active listening
  • Courteous demeanor
  • Adaptive team player
  • Problem-solving abilities
  • Route management
  • Quality control
  • Materials transport
Experience
Customer Service Representative, 10/2018 to Current
Td Bank Group West Chester, PA,
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assisted approximately 5-10 customers each 6-8 min with checkout purchases fuel, checks cashing lottery, and money orders questions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Documented conversations with customers to track requests, problems and solutions.
  • Worked with managers to develop service improvement initiatives.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Educated customers on special pricing opportunities and company offerings.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Interviewed customers regarding Age restricted product issues and reported feedback to management team.
Dietary Technician, 12/2017 to 06/2018
Elderwood Colden, NY,
  • Reviewed records and assessed nutritional condition of at-risk residents by recognizing unplanned weight changes and other issues.
  • Devised meal plans in line with patients' age, gender, diagnosis, cultural background and religious practices.
  • Recommended appropriate feeding schedules and methods to meet nutritional needs and abilities.
  • Established healthful and therapeutic meal plans and menus for individuals with High blood pressure health conditions.
  • Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions of various wholesome foods and meals.
  • Calculated nutritional requirements to assess adequacy of diet and nutrition support.
  • Researched and identified ingredients and nutritional components of foods, diets and menu choices.
  • Delivered meals to customer locations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Performed site evaluations, customer surveys and team audits.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Bus Attendant, 08/2009 to 04/2016
Marriott International Muscatine, IA,
  • Maintained order on bus to prevent driver distraction.
  • Monitored all students throughout route for safety.
  • Responded to emergency situations by attending to students or administering first aid.
  • Managed boarding of all passengers efficiently.
  • Developed and strengthened good relationships with staff, students and families.
  • Greeted students and family members or caregivers at each stop.
  • Worked to be good role model to students by demonstrating positive behaviors, maintaining appropriate dress and showing solid work ethic.
  • Restrained passengers with appropriate devices and according to correct procedures.
  • Loaded and unloaded individuals in wheelchairs using motorized lift and securing wheelchair in place.
  • Assisted students with physical and mental limitations to safely get on and off the bus.
  • Inspected bus interior and removed trash or debris to prepare for next route.
  • Communicated with bus driver to inform about student safety or request assistance.
  • Seated students and secured seatbelts, harnesses or other protective devices.
  • Provided knowledgeable and speedy response to all emergency incidents.
  • Updated attendance logs for daily routes.
  • Completed documentation and reports for incidents.
  • Instructed and disciplined students by enforcing rules and occasionally writing up students.
  • Offered additional support to disabled passengers.
Education and Training
High School Diploma: , Expected in 06/2008
to
Robert E. Lee High School - Jacksonville, FL
GPA:

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Resume Overview

School Attended
  • Robert E. Lee High School
Job Titles Held:
  • Customer Service Representative
  • Dietary Technician
  • Bus Attendant
Degrees
  • High School Diploma