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Customer Service Representative Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Education
Expected in No Degree | Real Estate Agent Realestatexpress, Online, GPA:
Expected in 05/2018 High School Diploma | Brandon High School, Brandon, FL GPA:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Meticulous Bakery Clerk illustrating demonstrated success in assisting with bakery preparation of bread, pastries and other baked goods. Thorough understanding of bakery operations, including food and kitchen safety, custom order management and excellent customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Analytical Legal Assistant well-versed in legal research and documentation and exhibits professionalism by recognizing and adhering to [Type] policies. Offers clear and concise data based on creative and complex research findings. Fosters cooperative and supportive relationships with peers, superiors and clients to achieve [Result].

Skills
  • Customer Relationships
  • Communication and Interpersonal Skills
  • Dependability and Honesty
  • Order Fulfillment
  • Data Entry and Maintenance
  • Building Customer Trust and Loyalty
  • Customer Retention Strategies
  • Customer Data Confidentiality
Work History
08/2021 to Current File Clerk/legal Assistant Superior Plus Energy Services | Southbridge, MA,
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
  • Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
  • Examined, categorized and sorted incoming documents.
  • Created reports, correspondence and spreadsheets with Microsoft Office programs.
05/2021 to Current Delivery Driver Whole Foods | Alpharetta, GA,
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Kept and studied detailed mileage and fuel reports to track overall fuel costs.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Handled about 20 delivers per day
01/2020 to Current Shipt Shopper Wegmans Food Markets | Wayne, NJ,
  • 6Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
  • Consulted with customers on food selections and custom order requests.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Worked with over 5 customers daily to fulfill specific grocery orders according to customer needs and inventory availability
01/2019 to 12/2019 Bakery Assistant Td Bank Group | Middletown, DE,
  • Washed dishes and sanitized prep area at end of each shift.
  • Followed production chart to keep hot, fresh products available all day.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Assisted up to 100 customers per day with helpful attitude and positive approach.
  • Stored, labeled and replenished supplies in compliance with food safety regulations.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
05/2017 to 12/2019 Customer Service Representative Publix | City, STATE,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Recommended products to customers, thoroughly explaining details.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled over 100 customers per day

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83Good

Resume Strength

  • Length
  • Personalization
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Realestatexpress
  • Brandon High School
Job Titles Held:
  • File Clerk/legal Assistant
  • Delivery Driver
  • Shipt Shopper
  • Bakery Assistant
  • Customer Service Representative
Degrees
  • No Degree
  • High School Diploma

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