Customer Service Representative resume example with 2+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
To make use of interpersonal skills to achieve goals of a company that focuses on customer satisfaction in the culinary and hospitality field.
Skills
Complaint resolution
Money handling abilities
Cleanliness and sanitation
Kitchen organization
Effective communication
Report preparation
Sales expertise
International sales support
Work History
Customer Service Representative, 06/2021 - Current Ttm Technologies, Inc. – San Jose, CA,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Answered constant flow of customer calls with minimal wait times.
Assistant Manager, 07/2020 - 05/2021 Extra Space Storage – Lake In The Hills, IL,
Serves customers correct, complete orders within service time goals, according to Customer Service Standards, the Priority Guidelines, telephone and front counter station procedures and if necessary, the Remedy Process.
Cleans and organizes work stations and ensures standards for restaurant image are maintained as directed by management and as required by local health department.
Performs cash management responsibilities and ensures compliance by Colleagues to all safety and security procedures.
Performs task associated with food, paper, labor, and utility cost controls and monitors shift activities to ensure compliance.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Increased sales revenues by promoting complementary products and educating customers about store promotions.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Planned team-building exercises to increase employee performance and job satisfaction.
Sales Representative, 07/2020 - 08/2020 Axalta Coating Systems – Richmond, VA,
Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Developed and delivered engaging sales presentations to convey product benefits.
Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
Increased sales by offering advice on purchases and promoting additional products.
Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.
Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Expanded customer base and boosted profit within product line.
Revitalized product revenues to over $2,000 in 5- 6 hours.
Cashier and Kitchen Crew, 10/2018 - 12/2019 Raising Cane's – City, STATE,
Balanced cash drawers, answer questions from customers with regard to the menu items and other special services offered by store.
Dealt with different types of issues associated with customer service and other special duties as delegated by management.
Worked in fast paced and high volume environment.
Restocked and organized merchandise in front lanes.
Helped customers complete purchases, locate items and join reward programs.
Answered questions about store policies and addressed customer concerns.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Worked closely with shift manager to solve problems and handle customer concerns.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Greeted over 100 customers per day.
Education
High School Diploma: , Expected in 05/2020 - Northwest Career And Technical Academy - Las Vegas, NV GPA:
GPA: 3.625
Member of BSU
Completed professional development in Culinary Arts
Continuing education in Culinary Arts and Business Management.
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