Customer Service Representative Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

To make use of interpersonal skills to achieve goals of a company that focuses on customer satisfaction in the culinary and hospitality field.

  • Complaint resolution
  • Money handling abilities
  • Cleanliness and sanitation
  • Kitchen organization
  • Effective communication
  • Report preparation
  • Sales expertise
  • International sales support
Work History
06/2021 to Current Customer Service Representative Ttm Technologies, Inc. | San Jose, CA,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Answered constant flow of customer calls with minimal wait times.
07/2020 to 05/2021 Assistant Manager Extra Space Storage | Lake In The Hills, IL,
  • Serves customers correct, complete orders within service time goals, according to Customer Service Standards, the Priority Guidelines, telephone and front counter station procedures and if necessary, the Remedy Process.
  • Cleans and organizes work stations and ensures standards for restaurant image are maintained as directed by management and as required by local health department.
  • Performs cash management responsibilities and ensures compliance by Colleagues to all safety and security procedures.
  • Performs task associated with food, paper, labor, and utility cost controls and monitors shift activities to ensure compliance.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Planned team-building exercises to increase employee performance and job satisfaction.
07/2020 to 08/2020 Sales Representative Axalta Coating Systems | Richmond, VA,
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
  • Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Expanded customer base and boosted profit within product line.
  • Revitalized product revenues to over $2,000 in 5- 6 hours.
10/2018 to 12/2019 Cashier and Kitchen Crew Raising Cane's | City, STATE,
  • Balanced cash drawers, answer questions from customers with regard to the menu items and other special services offered by store.
  • Dealt with different types of issues associated with customer service and other special duties as delegated by management.
  • Worked in fast paced and high volume environment.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Greeted over 100 customers per day.
Expected in 05/2020 High School Diploma | Northwest Career And Technical Academy, Las Vegas, NV GPA:

GPA: 3.625

  • Member of BSU
  • Completed professional development in Culinary Arts
  • Continuing education in Culinary Arts and Business Management.

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Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Northwest Career And Technical Academy
Job Titles Held:
  • Customer Service Representative
  • Assistant Manager
  • Sales Representative
  • Cashier and Kitchen Crew
  • High School Diploma

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