- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
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Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
- Credit card payment processing
- Report generation
- Report creation
- Problem-solving abilities
- Data evaluation
- Microsoft Office expertise
- Sales expertise
- Senior leadership support
- Courteous demeanor
- Clerical support
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- High-energy attitude
- Technologically savvy
- Inbound and Outbound Calling
- Freight operations
- Call Center Operations
- Business development understanding
- Customer relations
- Project management abilities
- Conflict mediation
- Adaptive team player
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Customer Service Representative, 04/2021 to Current
Ttm Technologies, Inc. – Syracuse, NY,
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
Certified Respiratory Therapist, 02/2004 to 06/2008
Atlantic Health System – Florham Park, NJ,
- Interacted with patients, family members and physicians to coordinate patient care.
- Conducted cardiopulmonary resuscitation and airway maintenance.
- Adhered to standards of excellence for respiratory care and diagnostic services.
- Performed bronchopulmonary drainage and assisted patients with breathing exercises.
- Set up and monitored mechanical ventilators and handled associated critical care duties.
- Conducted therapeutic and diagnostic procedures with treatment methods and equipment.
- Followed established guidelines to compliantly deliver services.
- Administered bronchodilators, antibiotics, mucolytics, and anti-inflammatory medications via devices such as hand-held nebulizers, metered-dose inhalers, and positive pressure devices.
- Administered medication and ventilatory support.
- Actively participated in daily physician and patient rounds to maintain continuum of care.
- Collected, analyzed and interpreted arterial blood gas.
- Educated patients on treatment options, medication administration, therapy self-management and care plans.
- Assisted physicians with intubations, ventilator management and bronchoscopies.
- Delivered airway management by leveraging intubation and extubation skills, bedside and diagnostic bronchoscopy, bedside tracheostomy preparation and assistance. Operated and managed mechanical ventilators.
- Documented, handled and reported critical values.
- Administered therapies and medications via inhalers, gas administration apparatuses, environmental control systems and aerosol generators.
- Maintained professional and technical knowledge by attending workshops, seminars and lectures.
Certified Respiratory Therapist, 01/2003 to 04/2005
Atlantic Health System – Freehold, NJ,
- Conducted cardiopulmonary resuscitation and airway maintenance.
- Adhered to standards of excellence for respiratory care and diagnostic services.
- Interacted with patients, family members and physicians to coordinate patient care.
- Performed bronchopulmonary drainage and assisted patients with breathing exercises.
- Determined patient safety risks to identify medical intervention needs.
- Set up and monitored mechanical ventilators and handled associated critical care duties.
- Conducted therapeutic and diagnostic procedures with treatment methods and equipment.
- Followed established guidelines to compliantly deliver services.
- Administered bronchodilators, antibiotics, mucolytics, and anti-inflammatory medications via devices such as hand-held nebulizers, metered-dose inhalers, and positive pressure devices.
- Delivered comprehensive care to restore and strengthen patients' respiratory functions.
- Administered medication and ventilatory support.
- Actively participated in daily physician and patient rounds to maintain continuum of care.
- Collected, analyzed and interpreted arterial blood gas.
- Assisted physicians with intubations, ventilator management and bronchoscopies.
- Delivered airway management by leveraging intubation and extubation skills, bedside and diagnostic bronchoscopy, bedside tracheostomy preparation and assistance. Operated and managed mechanical ventilators.
- Documented, handled and reported critical values.
- Administered therapies and medications via inhalers, gas administration apparatuses, environmental control systems and aerosol generators.
- Maintained professional and technical knowledge by attending workshops, seminars and lectures.
BBA: Insurance And Risk Management, Expected in 12/2014
University of Memphis - Memphis, TN
GPA:
- Major in FINANCE
- Minor in RISK MANAGEMENT AND INSURANCE
Associate of Arts: Health Management And Clinical Assistance, Expected in 07/2010
NORTHWEST MS COMMUNITY COLLEGE - Southaven, MS,
GPA:
Associate of Applied Science: Respiratory Therapy, Expected in 06/2002
Tennesse Technology Center At Memphis - Memphis Tn,
GPA:
- Certified Respiratory Therapist (CRT)
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