LiveCareer-Resume

customer service representative resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Skills
  • Credit card payment processing
  • Report generation
  • Report creation
  • Problem-solving abilities
  • Data evaluation
  • Microsoft Office expertise
  • Sales expertise
  • Senior leadership support
  • Courteous demeanor
  • Clerical support
  • High-energy attitude
  • Technologically savvy
  • Inbound and Outbound Calling
  • Freight operations
  • Call Center Operations
  • Business development understanding
  • Customer relations
  • Project management abilities
  • Conflict mediation
  • Adaptive team player
Experience
Customer Service Representative, 04/2021 - Current
Ttm Technologies, Inc. Syracuse, NY,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
Certified Respiratory Therapist, 02/2004 - 06/2008
Atlantic Health System Florham Park, NJ,
  • Interacted with patients, family members and physicians to coordinate patient care.
  • Conducted cardiopulmonary resuscitation and airway maintenance.
  • Adhered to standards of excellence for respiratory care and diagnostic services.
  • Performed bronchopulmonary drainage and assisted patients with breathing exercises.
  • Set up and monitored mechanical ventilators and handled associated critical care duties.
  • Conducted therapeutic and diagnostic procedures with treatment methods and equipment.
  • Followed established guidelines to compliantly deliver services.
  • Administered bronchodilators, antibiotics, mucolytics, and anti-inflammatory medications via devices such as hand-held nebulizers, metered-dose inhalers, and positive pressure devices.
  • Administered medication and ventilatory support.
  • Actively participated in daily physician and patient rounds to maintain continuum of care.
  • Collected, analyzed and interpreted arterial blood gas.
  • Educated patients on treatment options, medication administration, therapy self-management and care plans.
  • Assisted physicians with intubations, ventilator management and bronchoscopies.
  • Delivered airway management by leveraging intubation and extubation skills, bedside and diagnostic bronchoscopy, bedside tracheostomy preparation and assistance. Operated and managed mechanical ventilators.
  • Documented, handled and reported critical values.
  • Administered therapies and medications via inhalers, gas administration apparatuses, environmental control systems and aerosol generators.
  • Maintained professional and technical knowledge by attending workshops, seminars and lectures.
Certified Respiratory Therapist, 01/2003 - 04/2005
Atlantic Health System Freehold, NJ,
  • Conducted cardiopulmonary resuscitation and airway maintenance.
  • Adhered to standards of excellence for respiratory care and diagnostic services.
  • Interacted with patients, family members and physicians to coordinate patient care.
  • Performed bronchopulmonary drainage and assisted patients with breathing exercises.
  • Determined patient safety risks to identify medical intervention needs.
  • Set up and monitored mechanical ventilators and handled associated critical care duties.
  • Conducted therapeutic and diagnostic procedures with treatment methods and equipment.
  • Followed established guidelines to compliantly deliver services.
  • Administered bronchodilators, antibiotics, mucolytics, and anti-inflammatory medications via devices such as hand-held nebulizers, metered-dose inhalers, and positive pressure devices.
  • Delivered comprehensive care to restore and strengthen patients' respiratory functions.
  • Administered medication and ventilatory support.
  • Actively participated in daily physician and patient rounds to maintain continuum of care.
  • Collected, analyzed and interpreted arterial blood gas.
  • Assisted physicians with intubations, ventilator management and bronchoscopies.
  • Delivered airway management by leveraging intubation and extubation skills, bedside and diagnostic bronchoscopy, bedside tracheostomy preparation and assistance. Operated and managed mechanical ventilators.
  • Documented, handled and reported critical values.
  • Administered therapies and medications via inhalers, gas administration apparatuses, environmental control systems and aerosol generators.
  • Maintained professional and technical knowledge by attending workshops, seminars and lectures.
Education and Training
BBA: Insurance And Risk Management, Expected in 12/2014
-
University of Memphis - Memphis, TN
GPA:
Status -
  • Major in FINANCE
  • Minor in RISK MANAGEMENT AND INSURANCE
Associate of Arts: Health Management And Clinical Assistance, Expected in 07/2010
-
NORTHWEST MS COMMUNITY COLLEGE - Southaven, MS,
GPA:
Status -
Associate of Applied Science: Respiratory Therapy, Expected in 06/2002
-
Tennesse Technology Center At Memphis - Memphis Tn,
GPA:
Status -
Certifications
  • Certified Respiratory Therapist (CRT)

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Resume Overview

School Attended

  • University of Memphis
  • NORTHWEST MS COMMUNITY COLLEGE
  • Tennesse Technology Center At Memphis

Job Titles Held:

  • Customer Service Representative
  • Certified Respiratory Therapist
  • Certified Respiratory Therapist

Degrees

  • BBA
  • Associate of Arts
  • Associate of Applied Science

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