Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Skills
Credit card payment processing
Report generation
Report creation
Problem-solving abilities
Data evaluation
Microsoft Office expertise
Sales expertise
Senior leadership support
Courteous demeanor
Clerical support
High-energy attitude
Technologically savvy
Inbound and Outbound Calling
Freight operations
Call Center Operations
Business development understanding
Customer relations
Project management abilities
Conflict mediation
Adaptive team player
Experience
Customer Service Representative, 04/2021 to Current Ttm Technologies, Inc. – Syracuse, NY,
Educated customers on special pricing opportunities and company offerings.
Documented conversations with customers to track requests, problems and solutions.
Assisted customers in making payments on accounts and setting up payment plans.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Certified Respiratory Therapist, 02/2004 to 06/2008 Atlantic Health System – Florham Park, NJ,
Interacted with patients, family members and physicians to coordinate patient care.
Conducted cardiopulmonary resuscitation and airway maintenance.
Adhered to standards of excellence for respiratory care and diagnostic services.
Performed bronchopulmonary drainage and assisted patients with breathing exercises.
Set up and monitored mechanical ventilators and handled associated critical care duties.
Conducted therapeutic and diagnostic procedures with treatment methods and equipment.
Followed established guidelines to compliantly deliver services.
Administered bronchodilators, antibiotics, mucolytics, and anti-inflammatory medications via devices such as hand-held nebulizers, metered-dose inhalers, and positive pressure devices.
Administered medication and ventilatory support.
Actively participated in daily physician and patient rounds to maintain continuum of care.
Collected, analyzed and interpreted arterial blood gas.
Educated patients on treatment options, medication administration, therapy self-management and care plans.
Assisted physicians with intubations, ventilator management and bronchoscopies.
Delivered airway management by leveraging intubation and extubation skills, bedside and diagnostic bronchoscopy, bedside tracheostomy preparation and assistance. Operated and managed mechanical ventilators.
Documented, handled and reported critical values.
Administered therapies and medications via inhalers, gas administration apparatuses, environmental control systems and aerosol generators.
Maintained professional and technical knowledge by attending workshops, seminars and lectures.
Certified Respiratory Therapist, 01/2003 to 04/2005 Atlantic Health System – Freehold, NJ,
Conducted cardiopulmonary resuscitation and airway maintenance.
Adhered to standards of excellence for respiratory care and diagnostic services.
Interacted with patients, family members and physicians to coordinate patient care.
Performed bronchopulmonary drainage and assisted patients with breathing exercises.
Determined patient safety risks to identify medical intervention needs.
Set up and monitored mechanical ventilators and handled associated critical care duties.
Conducted therapeutic and diagnostic procedures with treatment methods and equipment.
Followed established guidelines to compliantly deliver services.
Administered bronchodilators, antibiotics, mucolytics, and anti-inflammatory medications via devices such as hand-held nebulizers, metered-dose inhalers, and positive pressure devices.
Delivered comprehensive care to restore and strengthen patients' respiratory functions.
Administered medication and ventilatory support.
Actively participated in daily physician and patient rounds to maintain continuum of care.
Collected, analyzed and interpreted arterial blood gas.
Assisted physicians with intubations, ventilator management and bronchoscopies.
Delivered airway management by leveraging intubation and extubation skills, bedside and diagnostic bronchoscopy, bedside tracheostomy preparation and assistance. Operated and managed mechanical ventilators.
Documented, handled and reported critical values.
Administered therapies and medications via inhalers, gas administration apparatuses, environmental control systems and aerosol generators.
Maintained professional and technical knowledge by attending workshops, seminars and lectures.
Education and Training
BBA: Insurance And Risk Management, Expected in 12/2014 University of Memphis - Memphis, TN GPA:
Major in FINANCE
Minor in RISK MANAGEMENT AND INSURANCE
Associate of Arts: Health Management And Clinical Assistance, Expected in 07/2010 NORTHWEST MS COMMUNITY COLLEGE - Southaven, MS, GPA:
Associate of Applied Science: Respiratory Therapy, Expected in 06/2002 Tennesse Technology Center At Memphis - Memphis Tn, GPA:
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