Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

I am positive, upbeat and professional. I bring more than ten years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. I am comfortable in both leadership and supportive roles.

  • Report generation
  • Credit card payment processing
  • Report creation
  • System implementation
  • Adaptive team player
  • Sales expertise
  • Call center experience
  • Retail sales customer service
  • Clerical support
  • Customer relations
  • Quality control
  • Problem-solving abilities
  • High-energy attitude
  • Inbound and outbound calling
  • Schedule mastery
  • Store maintenance
  • Great Communication Skills
07/2020 to Current Customer Service Representative Uline, Inc. | Atlanta, GA,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Documented conversations with customers to track requests, problems and solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Upheld privacy and security requirements established by State regulatory agencies.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Educated customers on special pricing opportunities and company offerings.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to determine best methods to resolve service and billing issues.
09/2014 to 01/2019 Owner/Operator Lineage Logistics | Altoona, IA,
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Supervised performance of two workers with goals of improving productivity, efficiency and cost savings.
  • Set pricing structures according to market analytics and emerging trends.
  • Hired and mentored core start-up team, working to outline initial company policies and procedures.
  • Determined clients' immediate and future financial requirements to recommend cleaning products to meet individual needs.
  • Secured long-term accounts, managing sales presentations to promote product and brand benefits.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Created my own line of nature based cleaning products that met my clients needs. Many of which had allergies to chemical based cleaning products.
06/2011 to 09/2014 Office Manager Intellum, Inc. | Atlanta, GA,
  • Increased office organization by developing filing system and customer database protocols.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
  • Planned for major business changes, including system conversions and office moves.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Elevated customer satisfaction ratings by resolving client and case issues efficiently.
  • Interviewed, onboarded, developed and oversaw daily activities of 20 clerical and administrative office personnel.
  • Spearheaded special projects through effective emergency resolutions.
  • Generated financial reports for management review.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Wrote professional business correspondence to maintain strong line of communications.
11/2009 to 06/2011 Lead Sales Associate W.S. Badcock Corporation | Chattanooga, TN,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Offered product and service consultations and employed upselling techniques.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Helped average of 75 to 100 customers per day by responding to inquiries and locating products.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Negotiated and closed deals with minimal oversight.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Assisted customers by finding needed home and office items and checking inventory for items at other locations.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Reset store displays for special events and seasonal merchandise changes.
  • Monitored performance of sales team and implemented improved methods where needed.
  • Marketed brand and products to drive revenue growth.
  • Processed payments and returned receipts, cash, coin and payment cards to customers.
  • Created eye-catching merchandise displays to entice customers into store.
Education and Training
Expected in 06/1994 High School Diploma | Lockport High School, Lockport, NY GPA:

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  • Lockport High School

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  • High School Diploma

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