Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Summary
I am positive, upbeat and professional. I bring more than ten years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. I am comfortable in both leadership and supportive roles.
Skills
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Experience
Uline, Inc. | Atlanta , GACustomer Service Representative07/2020 - Current
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assessed customer needs and upsold products and services to maximize sales.
- Documented conversations with customers to track requests, problems and solutions.
- Reviewed account and service histories to identify trends and issues.
- Upheld privacy and security requirements established by State regulatory agencies.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated customers on special pricing opportunities and company offerings.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to determine best methods to resolve service and billing issues.
Lineage Logistics | Altoona , IAOwner/Operator09/2014 - 01/2019
- Assessed, optimized and elevated operations to target current and expected demands.
- Supervised performance of two workers with goals of improving productivity, efficiency and cost savings.
- Set pricing structures according to market analytics and emerging trends.
- Hired and mentored core start-up team, working to outline initial company policies and procedures.
- Determined clients' immediate and future financial requirements to recommend cleaning products to meet individual needs.
- Secured long-term accounts, managing sales presentations to promote product and brand benefits.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Created my own line of nature based cleaning products that met my clients needs. Many of which had allergies to chemical based cleaning products.
Intellum, Inc. | Atlanta , GAOffice Manager06/2011 - 09/2014
- Increased office organization by developing filing system and customer database protocols.
- Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
- Planned for major business changes, including system conversions and office moves.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
- Elevated customer satisfaction ratings by resolving client and case issues efficiently.
- Interviewed, onboarded, developed and oversaw daily activities of 20 clerical and administrative office personnel.
- Spearheaded special projects through effective emergency resolutions.
- Generated financial reports for management review.
- Monitored office inventory to maintain adequate supply levels and order products.
- Wrote professional business correspondence to maintain strong line of communications.
W.S. Badcock Corporation | Chattanooga , TNLead Sales Associate11/2009 - 06/2011
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Offered product and service consultations and employed upselling techniques.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Helped average of 75 to 100 customers per day by responding to inquiries and locating products.
- Sold various products by explaining unique features and educating customers on proper application.
- Negotiated and closed deals with minimal oversight.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Assisted customers by finding needed home and office items and checking inventory for items at other locations.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
- Reset store displays for special events and seasonal merchandise changes.
- Monitored performance of sales team and implemented improved methods where needed.
- Marketed brand and products to drive revenue growth.
- Processed payments and returned receipts, cash, coin and payment cards to customers.
- Created eye-catching merchandise displays to entice customers into store.
Education and Training
Lockport High School | City, StateHigh School Diploma06/1994
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Resume Overview
School Attended
- Lockport High School
Job Titles Held:
- Customer Service Representative
- Owner/Operator
- Office Manager
- Lead Sales Associate
Degrees
- High School Diploma
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