, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
I am positive, upbeat and professional. I bring more than ten years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. I am comfortable in both leadership and supportive roles.
Skills
Report generation
Credit card payment processing
Report creation
System implementation
Adaptive team player
Sales expertise
Call center experience
Retail sales customer service
Clerical support
Customer relations
Quality control
Problem-solving abilities
High-energy attitude
Inbound and outbound calling
Schedule mastery
Store maintenance
Great Communication Skills
Experience
07/2020 to CurrentCustomer Service RepresentativeUline, Inc. | Atlanta, GA,
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assessed customer needs and upsold products and services to maximize sales.
Documented conversations with customers to track requests, problems and solutions.
Reviewed account and service histories to identify trends and issues.
Upheld privacy and security requirements established by State regulatory agencies.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Educated customers on special pricing opportunities and company offerings.
Set up and activated customer accounts to maintain QA satisfaction levels.
Evaluated customer account information to assess current issues and determine potential solutions.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Consulted with customers to determine best methods to resolve service and billing issues.
09/2014 to 01/2019Owner/OperatorLineage Logistics | Altoona, IA,
Assessed, optimized and elevated operations to target current and expected demands.
Supervised performance of two workers with goals of improving productivity, efficiency and cost savings.
Set pricing structures according to market analytics and emerging trends.
Hired and mentored core start-up team, working to outline initial company policies and procedures.
Determined clients' immediate and future financial requirements to recommend cleaning products to meet individual needs.
Secured long-term accounts, managing sales presentations to promote product and brand benefits.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Created my own line of nature based cleaning products that met my clients needs. Many of which had allergies to chemical based cleaning products.
06/2011 to 09/2014Office ManagerIntellum, Inc. | Atlanta, GA,
Increased office organization by developing filing system and customer database protocols.
Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
Handled scheduling and managed timely and effective allocation of resources and calendars.
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