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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Dedicated and focused professional who excels at prioritizing, completing multiple tasks simultaneously and following


through to achieve project goals. Seeking a role of increased responsibility. Flexible and hardworking with the drive to


succeed along with offering administrative experience in both corporate and non-profit office environments.

Highlights

Administrative Support Computer Proficiency (Microsoft Office Suite, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook) Data Entry and Type 60 WPM
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Meticulous attention to detail
  • Results-oriented
  • Self-directed
  • Time management
  • Professional and mature
  • Strong problem solver
  • Resourceful
  • Dedicated team player
  • Strong interpersonal skills
  • Understands grammar
  • Proofreading
  • Medical terminology
  • AR/AP
  • Billing and coding
  • Insurance eligibility verifications
Accomplishments

Increased office organization by developing more efficient filing system and customer database protocols.Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Accomplished becoming Employee of the Month.

Experience
Customer Service Representative
 AFNI CALL CENTER － Opelika, AL
  • Confer with customers by telephone to provide information about products and services.
  • Receive/enter orders, cancel accounts and obtain details to resolve complaints.
  • Maintain records of customer transactions, recording details of inquires.
  • Determine charges for services requested, collect deposits or payments and arrange billing.
  • Refer unresolved customer grievances to designated departments for further investigations.
Corporate Records and Reporting Clerk
 GOODWILL INDUSTRIES OF MIDDLE GEORGIA AND THE CSRA － Macon, GA
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Keep files in compliance with rules and regulations set forth by the company and Department of Education.
  • Administer current and accurate updated information to the Department of Education.
  • Managed daily office operations and maintenance of equipment.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Maintained the front desk and reception area in a neat and organized fashion.
ED Registrar
 HALIFAX REGIONAL MEDICAL CENTER － Roanoke Rapids, NC
  • Ensured the highest level of direct customer service.
  • Handled admissions and discharges of patients.
  • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  • Interview patients or their representatives to identify issues relating to care.
Home Care Clerk
 BON SECOURS HOME CARE AND HOSPICE － Portsmouth, VA
  • Accurately processed daily nursing logs, discharged medical patients.
  • Operate normal office procedures (filing, faxing medical orders, typing) Maintained all patient medical charts.
  • Operate multi-line telephone system and perform receptionist duties(greeting visitors, answering incoming calls, receive/sort & distribute mail) with excellence.
  • Maintaining a pleasant personality,managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Corporate Registrar
 AMERICAN PROFESSIONAL INSTITUTE － Macon, GA
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Created databases and spreadsheets to improve inventory management and reporting accuracy.
  • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
  • Verified that information in the computer system was up-to-date and accurate.
  • Created monthly reports for records, closed terminated records and completed chart audits.
Patient Account Representative
 WAKE MED TRAUMA CENTER － Raleigh, NC
  • Successfully admitted & discharged patients within the adult and pediatric ED department.
  • Handled all customer service issues.
  • Administered medical charges into system.
  • Verified general and insurance information.
  • Ability to function in a faced paced environment.
Medical Biller
 CITY OF VIRGINIA BEACH HUMAN SERVICES － Virginia Beach, Virginia
  • Medical Biller II Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Created weekly and monthly reports and presentations.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Catering Associate
 MORRISON FOOD SERVICE － Charlotte, NC
  • Exhibits a friendly, caring attitude to patients when introducing the Catering to You program, taking menu selections, delivering trays, inquiring during catering rounds and retrieving trays.
  • Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations.
  • Great team member with a caring attitude.
Patient Account Representative
 BON SECOURS HOME CARE － Virginia Beach, VA
  • Successfully administer all aspects of billing, follow-ups and process transactions.
  • Ensure adequate reimbursements to company and complete all projects.
  • Accurately record and generate revenue as requested by the Manager.
  • Promoted client retention through high-quality service and follow through.
  • Train and instruct new employees with job duties and company policies or arrange for training to be provided.
  • Coded claims forms and mediated disputes between carriers and clients.
Education
ASSOCIATE OF APPLIED SCIENCE : MEDICAL OFFICE ADMINISTRATION/OFFICE SYSTEM TECHNOLOGY, January 2000 Halifax Community College － Weldon, NC MEDICAL OFFICE ADMINISTRATION/OFFICE SYSTEM TECHNOLOGY
Office Administration coursework Coursework in Computer Networking and Information Technology
Skills

administrative, Administrative Support, billing, charts, Computer Networking, conferences, client, clients, Customer Service, Data Entry, databases, faxing, filing, forms, forth, Information Technology, insurance, inventory management, materials, meetings, Microsoft Excel, Excel, mail, Microsoft Office Suite, office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, multi-line telephone, nursing, Office Administration, policies, presentations, processes, quality, receptionist, Maintain records, recording, reporting, spreadsheets, telephone, Time Management, typing, Type 60 WPM

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Resume Overview

Companies Worked For:

  • AFNI CALL CENTER
  • GOODWILL INDUSTRIES OF MIDDLE GEORGIA AND THE CSRA
  • HALIFAX REGIONAL MEDICAL CENTER
  • BON SECOURS HOME CARE AND HOSPICE
  • AMERICAN PROFESSIONAL INSTITUTE
  • WAKE MED TRAUMA CENTER
  • CITY OF VIRGINIA BEACH HUMAN SERVICES
  • MORRISON FOOD SERVICE
  • BON SECOURS HOME CARE

School Attended

  • Halifax Community College

Job Titles Held:

  • Customer Service Representative
  • Corporate Records and Reporting Clerk
  • ED Registrar
  • Home Care Clerk
  • Corporate Registrar
  • Patient Account Representative
  • Medical Biller
  • Catering Associate

Degrees

  • ASSOCIATE OF APPLIED SCIENCE : MEDICAL OFFICE ADMINISTRATION/OFFICE SYSTEM TECHNOLOGY , January 2000
    Office Administration coursework Coursework in Computer Networking and Information Technology

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