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Customer Service Representative Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Key holder experience
  • Professional telephone demeanor
  • Warehousing functions
  • Good listening skills
  • Technical Support
  • Leadership and team building
Work History
Customer Service Representative, 06/2016 to 01/2020
Ttm Technologies, Inc. San Diego, CA,
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Entered customer interaction details to track requests, document problems and record solutions offered.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Answered constant flow of customer calls.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
Assistant Manager, 02/2016 to 06/2016
Extra Space Storage Lansing, IL,
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Cashier, 09/2015 to 01/2016
Mcdonald's Branson, MO,
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Requested official identification for Type purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Assisted customers by answering questions and fulfilling requests.
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Reviewed weekly sales circulars and monitored price changes.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Educated customers on promotions to enhance sales.
  • Assisted customers with special services, account updates and promotional options.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Education
GED: , Expected in 10/2011
to
North Laurel High School - London, KY
GPA:

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Resume Strength

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Resume Overview

School Attended
  • North Laurel High School
Job Titles Held:
  • Customer Service Representative
  • Assistant Manager
  • Cashier
Degrees
  • GED

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