LiveCareer-Resume

customer service representative resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Enthusiastic Client Service Representative with 5 years of client interface experience. Well-versed in sales products, services and consumer trends. Skilled in both individual and team roles paired with expertise in training and mentoring new staff on company objectives.

Flexible availability with 5 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.

Results-driven Customer Service Specialist highly skilled in account management and sales techniques. Bringing 5 years of experience in professional communication with customers and peers. Skilled communicator known for contributing to repeat business.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Friendly and efficient 5 devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding customer standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Calm personality and patience with 5 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manages workflow and optimizes team strengths to meet service quotas.

Versatile Environment skilled in all aspects of customer relationship management and satisfaction. Client-first attitude toward accomplishing tasks. Dependable and diligent individual with over 5 years of experience working in customer retail settings.

Observant Call Center Representative experienced working in call center environments. Skilled at handling various calls while resolving client issues rapidly. Promoted consistently for providing clear customer service in english.

Skills
  • Credit card payment processing
  • Report generation
  • Report creation
  • Sales expertise
  • Customer relations
  • Problem-solving abilities
  • Inbound and Outbound Calling
  • Shipping and receiving understanding
  • System implementation
  • Regulations knowledge
  • Business development understanding
Experience
Advisor, 01/2021 to Current
Ttm Technologies, Inc.Stafford, CT,
  • Helped resolve problems by addressing problems analytically and with real-world data.
  • Obtained additional information and clarification from staff members to resolve concerns.
  • Empowered others to use judgment and knowledge to solve problems and concerns.
  • Gathered, organized and analyzed information to support written reports.
  • Prepared program summary analyses, evaluative reports and recommendations to support retention initiatives.
  • Maintained knowledge of general education and transfer requirements to evaluate student records and transcripts.
Customer Service Representative, 06/2021 to 10/2021
Ttm Technologies, Inc.Santa Ana, CA,
  • Educated customers on special pricing opportunities and company offerings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Made outbound calls to obtain account information.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
Customer Service Representative, 07/2015 to 05/2021
Michael Foods IncBloomfield, NE,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
Line Worker, 01/2019 to 08/2020
Clearwater Services Inc.Uniontown, OH,
  • Used established assembly instructions to complete jobs.
  • Built and packaged products to comply with multiple work orders and deadlines.
  • Inspected and repaired products to meet project expectations.
  • Moved items between machines, conveyors and transport equipment to meet production needs.
  • Examined final products for conformance with quality and design standards.
  • Operated machinery, managed raw material and logged production data.
  • Set up and tended equipment with machine operators to complete runs.
  • Attended training sessions to improve machine operation skills.
  • Monitored processes to maintain machinery function.
  • Assembled component parts of items and completed hand-finishing of final products.
  • Organized project components according to workflow.
Sales Representative, 10/2017 to 07/2018
Company NameCity, State,
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Contacted new and existing customers to outline benefits of products.
  • Monitored customer order process and addressed customer issues.
  • Fostered relationships with customers to expand customer base and retain business.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Demonstrated product features to align with customer needs.
  • Prepared and processed contracts and order forms for new and existing customers.
  • Created sales and revenue-generating opportunities in new markets to improve bottom line.
  • Performed comprehensive market research to expand sales.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Chat Support Specialist, 05/2020 to 05/2023
Company NameCity, State,
Education and Training
Associate of Arts: Health Administration, Expected in 12/2020
Holmes Community College - Goodman, MS
GPA:

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Resume Overview

School Attended

  • Holmes Community College

Job Titles Held:

  • Advisor
  • Customer Service Representative
  • Customer Service Representative
  • Line Worker
  • Sales Representative
  • Chat Support Specialist

Degrees

  • Associate of Arts

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