Customer Service Representative resume example

• Shift starting from 1pm-10pm (closing shift) Tech support agents must maintain all good stats and performing all jobs and programs up to 100% or higher. Specialists must show empathy in every call to help and assist any customers in need of any help. Also to help customers understand the product of the company and what the company is doing for better service and better the relationships with the customers. Also manage (value points) meaning commission for the job and finishing every call with making sure, every customer is satisfied with the service.
• Managing all programs of Microsoft word/excel
• Multi-tasking on calls and computer work
• Defusing customers attitudes
• Managing customers account information
• Making sure we add all commission offers on every call
• Keeping the team highly motivated to start the day
• Maintain a good attitude every day
• Becoming a team and work together to achieve goals

• Opening the store before 9 am, maintaining and organizing paper work, encouraging my team to create sales, bring down the store churn to 2%, (meaning de-acts; customers that are cancelling), putting out new merchandise in the store, maintaining a trusty safe fund, recounting the safe money box every morning and cleaning the entire store. Greeted customers entering the store to ascertain what each customer wanted or needed, described product to customers and accurately explained details and care of merchandise, earned management trust by serving as key holder, responsibly opening and closing store, politely assisted customers in person and via telephone, answered product questions with up-to-date knowledge of sales and store promotions, scheduled weekly inventory pickups and deliveries with vendors. Restocked inventory ever day and reviewed cash operation data to verify proper replenishment, managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Helped drive sales goals and achieve monthly quotas, participated in physical inventory counts every time period. Replenished supplies, bags and other materials at each cash wrap. Skills
• Trusted key holder
• Creative problem solver
• Exceptional communication skills
• MS Windows proficient
• Quick learner
• Strong client relations
• Proficient in cash management
• Shipping and receiving professional
• Cash flow management
• Multi-line phone talent
• POS systems expert

Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Verified proper portion sizes and consistently attained high food quality standards. Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work. Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas, make sure everyone in the kitchen was clean, properly dressed, food prepared properly and well cooked. Pushing out orders on time and not late, being to work no later than 4:45 pm.

Answer phone calls, and make sure we at least get 7 sales a day for our commission. Make sure every customer is treated the correct way, by being kind and generous, keeping a clean and good attitude toward our peers and our future customers, greeted customers entering the store to ascertain what each customer wanted or needed, provided an elevated customer experience to generate a loyal clientele, answered all product questions with up-to-date knowledge of sales and store promotions. Set up and explained new membership contracts. Recommended alternative items if product was out of stock.