customer service representative resume example with 2+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Skilled andCustomer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. committed to addressing customer concerns with speed, accuracy and professionalism.Technical support professional with extensive IT background. Enjoys troubleshooting to find solutions to technical issues.Technical Customer Service Specialist with a vast knowledge of web applications, software and framework seeking to assist clients in all troubleshooting endeavors..

  • Managing all programs of Microsoft word/excel
  • knowledge base on computers, tablets, cell phones
  • technical experience on any device\ technology experienced
  • billing expert
  • customer service skilled
  • multitasking on multiple programs
  • demonstrating and educating devices, plans, and billing
  • Apple knowledge
  • National account management
  • Fortune 500 company sales background
  • Established track record of exceptional sales results
  • Excellent communication skills
  • Energetic
  • Store operations
  • Exceptional leader
  • Team-oriented
  • Recruiting and interviewing
  • Reliable

  • Windows XP/Vista
  • Microsoft Office expert
  • Strong ActiveX troubleshooting skills
  • DHCP/DNS Ethernet and Firewall proficient
  • MS Office proficiency
  • Accomplished with mobile devices
  • Troubleshooting proficiency
  • Patient and diligent
  • Vast technical knowledge
  • Retail inventory management
  • Accurate cash handling
  • Store opening and closing procedures

Promoted to Store Manager after 5 months in the Retail store location. Interviewed over 4 to 5 people and successfully staffed at 1 store location. Managed call flow with up to 45-60 calls in queue per minute. Exceeded corporate target for customer satisfaction for 1 year. Awarded a Customer Excellence Award upon the completion of a project that created opportunities for more business.

to Current
Customer Service Representative Uline, Inc. Garden City, NY,
  • Team lead
  • Engagement Expert
  • Nesting
  • Training Pogram
  • Work Force Management Shift starts at 2:30pm to 11:00 pm (closing shift) was the first season shift; than wen tto mid shift 10am-7pm. Customer care representative; representatives are to assist every customer with the correct information and in a respectful tone. Representatives must maintain their AHT, Quality, Breaks, lunch and attendance.
  • Managing all programs of TOPS\ IWS\OLR
  • Multi-tasking on calls and computer work
  • Defusing customers attitudes
  • Managing customers account information
  • Making sure we assist every customers needs
  • Keeping the team highly motivated to start the day
  • Maintain a good attitude every day
  • Show up to work ready an logged in
  • show confidence and ownership over the phone
05/2013 to 01/2014
Tech Support Specialist Comcast North Charleston, SC,
  • Shift starting from 1pm-10pm (closing shift) Tech support agents must maintain all good stats and performing all jobs and programs up to 100% or higher. Specialists must show empathy in every call to help and assist any customers in need of any help. Also to help customers understand the product of the company and what the company is doing for better service and better the relationships with the customers. Also manage (value points) meaning commission for the job and finishing every call with making sure, every customer is satisfied with the service.
  • Managing all programs of Microsoft word/excel
  • Multi-tasking on calls and computer work
  • Defusing customers attitudes
  • Managing customers account information
  • Making sure we add all commission offers on every call
  • Keeping the team highly motivated to start the day
  • Maintain a good attitude every day
  • Becoming a team and work together to achieve goals
06/2012 to 05/2013
Store Manager, Sales Rep T-mobile City, STATE,
  • Opening the store before 9 am, maintaining and organizing paper work, encouraging my team to create sales, bring down the store churn to 2%, (meaning de-acts; customers that are cancelling), putting out new merchandise in the store, maintaining a trusty safe fund, recounting the safe money box every morning and cleaning the entire store. Greeted customers entering the store to ascertain what each customer wanted or needed, described product to customers and accurately explained details and care of merchandise, earned management trust by serving as key holder, responsibly opening and closing store, politely assisted customers in person and via telephone, answered product questions with up-to-date knowledge of sales and store promotions, scheduled weekly inventory pickups and deliveries with vendors. Restocked inventory ever day and reviewed cash operation data to verify proper replenishment, managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Helped drive sales goals and achieve monthly quotas, participated in physical inventory counts every time period. Replenished supplies, bags and other materials at each cash wrap. Skills
  • Trusted key holder
  • Creative problem solver
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Strong client relations
  • Proficient in cash management
  • Shipping and receiving professional
  • Cash flow management
  • Multi-line phone talent
  • POS systems expert
09/2011 to 04/2012
Sales Expo Cook Lead Buffalo Wild Wings City, STATE,

Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Verified proper portion sizes and consistently attained high food quality standards. Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work. Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas, make sure everyone in the kitchen was clean, properly dressed, food prepared properly and well cooked. Pushing out orders on time and not late, being to work no later than 4:45 pm.

04/2011 to 09/2011
Sales Rep, Intern TCIM- AT&T City, STATE,

Answer phone calls, and make sure we at least get 7 sales a day for our commission. Make sure every customer is treated the correct way, by being kind and generous, keeping a clean and good attitude toward our peers and our future customers, greeted customers entering the store to ascertain what each customer wanted or needed, provided an elevated customer experience to generate a loyal clientele, answered all product questions with up-to-date knowledge of sales and store promotions. Set up and explained new membership contracts. Recommended alternative items if product was out of stock.

Expected in 2016
High School Diploma: Criminology
Hillsdale Freewill Baptist College - Oklahoma City, OK
High School Diploma: Crime scene investigation, Current Everest Online - Oklahoma City, OK High School Diploma: Criminology, 2016 Hillsdale Freewill Baptist College - Moore, OK Member of College basketball Team
Expected in 2010
High School Diploma:
Harding Charter Prep High School - Oklahoma City, OK
Harding Charter Prep High School - Oklahoma City, OK High School Diploma: 2010 Member of the Archery Club Member of Mock Trail Captain of boys basketball team Captain of football team Track team Baseball team Accomplishments Customer Relations Earned highest marks for customer satisfaction, company-wide. Conflict Resolution Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction. Customer Follow-up ensured that customers were satisfied with company products and services by doing purchase follow-up calls. Product Promotion Up-sold products and motivated customers to upgrade current product plans. Passed EE (Engagement Expert)test Accepted into nesting Top Performer of the month Mentor Program REFERANCE: Channel Pope: (866) 633-1887 Sprint Call Center Mark Dragg: 405-474-0286 T-mobile Devonte Harris: 405-308-8204 Buffalo Wild wings Luis Gonzales: 405-230-6202 Xerox Tina Hicks: 405-464-9185 Xerox Westley Cox: 405-219-1091 Xerox Mark Dragg: 405-474-0286
AWARDS<Write your own title>

Employee of the month twice at Xerox

Team Leader

Trainer Mentor


Closing, Customer Service, Receptionist, Retail Sales, Sales, Of Sales, Sales And, Sales Rep, Customer Service Representative, Team Lead, Training, Administrative Tasks, Cash, Cash Management, Client Relations, Forecasting, Inventory, Multi-line, Multi-line Phone, Point Of Sale, Pos, Pos Systems, Problem Solver, Sales Goals, Shipping, Shipping And Receiving, Telephone, Cooking, Kitchen, Excel, Finishing, Microsoft Word, Word, Billing, Cellular, Educating, Multitasking, Contracts, Customer Account, Customer Relations, Mentor, Satisfaction, Xerox

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Resume Overview

School Attended

  • Hillsdale Freewill Baptist College
  • Harding Charter Prep High School

Job Titles Held:

  • Customer Service Representative
  • Tech Support Specialist
  • Store Manager, Sales Rep
  • Sales Expo Cook Lead
  • Sales Rep, Intern


  • High School Diploma
  • High School Diploma

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