Skilled andCustomer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. committed to addressing customer concerns with speed, accuracy and professionalism.Technical support professional with extensive IT background. Enjoys troubleshooting to find solutions to technical issues.Technical Customer Service Specialist with a vast knowledge of web applications, software and framework seeking to assist clients in all troubleshooting endeavors..
Promoted to Store Manager after 5 months in the Retail store location. Interviewed over 4 to 5 people and successfully staffed at 1 store location. Managed call flow with up to 45-60 calls in queue per minute. Exceeded corporate target for customer satisfaction for 1 year. Awarded a Customer Excellence Award upon the completion of a project that created opportunities for more business.
Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Verified proper portion sizes and consistently attained high food quality standards. Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work. Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas, make sure everyone in the kitchen was clean, properly dressed, food prepared properly and well cooked. Pushing out orders on time and not late, being to work no later than 4:45 pm.
Answer phone calls, and make sure we at least get 7 sales a day for our commission. Make sure every customer is treated the correct way, by being kind and generous, keeping a clean and good attitude toward our peers and our future customers, greeted customers entering the store to ascertain what each customer wanted or needed, provided an elevated customer experience to generate a loyal clientele, answered all product questions with up-to-date knowledge of sales and store promotions. Set up and explained new membership contracts. Recommended alternative items if product was out of stock.
Employee of the month twice at Xerox
Closing, Customer Service, Receptionist, Retail Sales, Sales, Of Sales, Sales And, Sales Rep, Customer Service Representative, Team Lead, Training, Administrative Tasks, Cash, Cash Management, Client Relations, Forecasting, Inventory, Multi-line, Multi-line Phone, Point Of Sale, Pos, Pos Systems, Problem Solver, Sales Goals, Shipping, Shipping And Receiving, Telephone, Cooking, Kitchen, Excel, Finishing, Microsoft Word, Word, Billing, Cellular, Educating, Multitasking, Contracts, Customer Account, Customer Relations, Mentor, Satisfaction, Xerox
Companies Worked For:
Job Titles Held: