Customer Service Representative Resume Example American Airlines

CUSTOMER SERVICE REPRESENTATIVE

Professional Summary

Seasoned Customer Associate with 7 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills

Client Needs Assessment
Product Knowledge
New Product Information
Inbound and Outbound Calling
Leadership

Professional telephone demeanor
Good listening skills
Money handling abilities
Active listener
Problem solving skills

Work History

Apr 2018 - Dec 2020Montoursville, PA

Customer Service Representative / American Airlines

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Answered customer telephone calls promptly to avoid on-hold wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Responded to customer requests for products, services and company information.

Jan 2016 - Apr 2018Milton, PA

Customer Service Cashier / Mirella's Fine Cakes And Pastries

Maintained current knowledge of store promotions and highlighted sales to customers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Educated customers on promotions to enhance sales.
Resolved customer complaints and maintained clean and tidy checkout area.
Counted money in drawers at beginning and end of each shift.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Assisted customers with locating and choosing merchandise in any store department.
Set up new sales displays each season.
Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.

Sep 2014 - Dec 2015Lewisburg, PA

Sales Associate / Big Lots

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Maintained organized, presentable merchandise to drive continuous sales.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Tracked stock using company inventory management software.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Processed product returns and assisted customers with other selections.
Educated customers on promotions to enhance sales.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.

Jun 2011 - Sep 2014Muncy, PA

Assistant Manager / Dino's Italian Restaurant

Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Monitored security and handled incidents calmly.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

Education

Williamsport, PA

No Degree in Occupational TherapyPennsylvania College Of Technology

Minored in Psychology
Minored in Business

Jun 2014Milton, PA

High School DiplomaMilton Area High School

Resume Overview

Companies Worked For:

American Airlines
Mirella's Fine Cakes And Pastries
Big Lots
Dino's Italian Restaurant

School Attended

Pennsylvania College Of Technology
Milton Area High School

Job Titles Held:

Customer Service Representative
Customer Service Cashier
Sales Associate
Assistant Manager

Degrees

No Degree in Occupational Therapy
High School Diploma

Customer Service Representative Resume Example

Resume Score: 80%

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