LiveCareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Focused with proven record of outperforming sales objectives, exceeding service standards and outpacing performance goals. Solid background with in-depth knowledge of related practices and market fluctuations. Motivated, team-oriented and enthusiastic about using skills to boost sales and support company success. Knowledgeable about selling [Product or Service] offerings and bringing [Number] years of customer relations experience. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills with ability to understand client needs and close sales. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Profit-minded leader with demonstrated success in driving sustained Product revenue by working and connecting with customers. Industrious, articulate and tenacious sales professional with strong history of surpassing objectives by leveraging strategy and advanced people skills. Talented in generating leads and demonstrating products to close high-volume sales. Diligent about keeping merchandise presentable to maximize business revenue. Effectively demonstrate products, overcome objections and close sales. Persuasive in negotiating contracts and diplomatic in communicating with customers to build long-term, productive relationships. Dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales lifecycles, overseeing efforts of teams across high-traffic retail environments. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Diligent well-versed in accurately coordinating paperwork such as contracts, purchase orders, requisitions and refund requests. Experienced in working with inventory and keeping documentation up-to-date for optimal recordkeeping.

Skills
  • Microsoft Technology Associate
  • Product upselling
  • Customer assistance
  • Refunds and exchanges
  • POS Systems
  • Liquor Law Compliance
  • Drawer Management
  • Merchandise Restocking
  • Product and Service Sales
  • ID Verification
  • Maintaining Store Appearance
  • Retail Merchandising
  • Inventory management
  • Order taking
  • Merchandising familiarity
  • Cash report creation
  • Proficient in [Software]
  • Check cashing
  • Store merchandise stocking
  • Wire Transfers
  • Safe verifications
  • Coupons and gift cards
  • Heavy lifting
  • Cash balancing
  • Coaching and mentoring
  • Shelf-cleaning
  • Written and verbal communication
  • Cash register systems
  • Price changes
  • Friendly demeanor
  • Payment accepting
  • Payment processing
  • Cash Handling
  • Security Monitoring
  • Customer direction
  • Daily transaction summarizing
  • Time management skills
  • Inventorying products
  • Cash owed calculations
  • Product knowledge
  • Computer proficiency
  • Sales
  • Exceptional Customer Service
  • Client Service
  • Contract preparation
  • Upselling
  • Multi-tasking strength
  • Relationship building
  • Dining area cleanliness
  • Product promotions
  • Sales training
  • Credit card processing
  • Payment collection
  • Cash register operations
  • Stocking and Replenishing
  • Point of Sale Knowledge
  • Identification Checks
  • Cash Drawer Management
  • Bagging and Packaging
  • Cash Register Operation
  • Refund Handling
  • Product Restocking
  • Currency Sorting
  • Currency counting
  • Purchase assistance
  • Multi-tasking ability
  • Point-of-sale system operation
  • Adaptability
  • Bagging assistance
  • Payments posting
  • Reports and documents
  • Records Maintenance
  • Staff Training
  • Cleanliness
  • Request prioritization
  • Customer Relations
  • Cash register skills
  • Monetary transactions
  • Question responses
  • Order monitoring
  • Cleaning and sanitizing
  • Good telephone etiquette
  • Money handling
  • Cleaning procedures
  • Guest inquiries
  • Exemplary communication
  • Checkout consistency
  • Loss prevention
  • Sales expertise
  • Basic math skills
  • Receipt and refund issuance
  • Trend knowledge
  • Merchandising Knowledge
  • Adapt to diverse groups
  • Professional demeanor
  • Shipment processing
  • Communication skills
  • Merchandising understanding
  • Excellent people skills
  • Social perceptiveness
  • Problem-solving skills
  • Cash register operation
Work History
Customer Service Representative, 03/2013 - 04/2013
Univar Solutions Inc. Indianapolis, IN,
  • Boosted sales revenue by skillfully promoting diverse [Product or Service] options.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Recommended [Product or Service] to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 85%.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 85%.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in 83% decrease in cancellations.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Entered customer interaction details in microsoft to track requests, document problems and record solutions offered.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Leveraged sales expertise to promote [Product or Service] and capitalize on upsell opportunities.
  • Provided information to customers regarding [Company]'s charge card and loyalty program and helped to open and activate new accounts.
  • Educated customers on promotions to enhance sales.
  • Regularly exceeded daily sales and product add-on quotas.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Responded to customer requests for products, services and company information.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
Cashier, 04/2014 - 08/2014
Raley's And Belair San Pablo, CA,
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Operated cash register for cash, check and credit card transactions.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Counted cash in register drawer at beginning and end of shift.
  • Requested official identification for purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Helped over 40+ guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Prepared and submitted end-of-shift reports using microsoft and adobe.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reviewed weekly sales circulars and monitored price changes.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Trained as cashier and provided back-up coverage to provide customers with optimal support.
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Assisted customers with special services, account updates and promotional options.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Served needs of more than 40+customers in busy environment.
  • Educated customers on promotions to enhance sales.
  • Worked closely with managers to solve problems and handle customer concerns.
  • Worked with managers to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
  • Efficiently processed new orders, completing [50]+ daily transactions with remarkable accuracy.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Assisted customers by answering questions and fulfilling requests.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Cashier/Sales Associate, 09/2015 - 02/2016
7-Eleven, Inc. Coram, NY,
  • Operated cash register for cash, check and credit card transactions with accuracy.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Counted cash in register drawer at beginning and end of shift.
  • Requested official identification for purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Educated customers on promotions to enhance sales.
  • Assisted customers by answering questions and fulfilling requests.
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting.
  • Served needs of customers in busy environment.
  • Completed sales with near-zero error rate using POS system.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Reviewed weekly sales circulars and monitored price changes.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Efficiently processed new orders, completing daily transactions with remarkable accuracy.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Helped guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Assisted customers with special services, account updates and promotional options.
  • Prepared and submitted end-of-shift reports
Education
High School Diploma: , Expected in 06/2011
-
Triton High School - Erwin, NC
GPA:
Status -
  • Member of JROTC and Big Brother Big Sister.
No Degree: Nursing Assistance, Expected in
-
Southern New Hampshire University - Hooksett, NH
GPA:
Status -

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Resume Overview

School Attended

  • Triton High School
  • Southern New Hampshire University

Job Titles Held:

  • Customer Service Representative
  • Cashier
  • Cashier/Sales Associate

Degrees

  • High School Diploma
  • No Degree

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