LiveCareer-Resume

customer service representative resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Team-oriented General Labor Worker always ready to take on any assignment. Operates machinery and equipment safely in support of team needs. Physically fit, hardworking and great at changing gears quickly to handle new tasks. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills
  • Report Generation
  • Customer Service
  • Product and Parts Inspection
  • Performance Assessment
  • Component Installation
  • Employee Training
  • Process Compliance
  • Materials Requirements Determination
  • Verbal and Written Communication
  • Distribution Support
  • Process Management
  • Machinery Operations
Education and Training
Talladega College Talladega, AL Expected in 05/2012 High School Diploma : - GPA :
Experience
Genuine Parts Company - Customer Service Representative
Plainfield, IN, 02/2020 - 03/2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Consulted with customers to resolve service and billing issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Set up and activated customer accounts.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Wegmans Food Markets, Inc. - Assembly Worker
Cherry Hill, NJ, 12/2018 - 07/2020
  • Worked at fast and steady pace to meet production goals.
  • Used hand and power tools to assemble products.
  • Kept workstation organized and orderly, making sure production parts, tools, test equipment and documentation were properly stored and maintained.
  • Utilized equipment to create and detect faulty products with minimal failures.
  • Documented actions by completing production and quality forms.
  • Set up and operated greasing equipment to lubricate components, sub-assemblies or assemblies.
  • Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
Compass Group Usa Inc - Assembly Line Worker
Harvey, IL, 06/2017 - 07/2018
  • Completed accurate assembly work by positioning and aligning components.
  • Completed component assembly with minimal supervision to meet deadlines.
  • Contributed to team-based environment to maintain line productivity and meet expected deadlines.
  • Removed physical refuse and debris and organized tools to maintain safe work environment.
  • Inspected and tested final products to verify conformance to established tolerances.
  • Resolved assembly problems by altering dimensions to meet specifications.
  • Performed quality checks on products and documented discrepancies.
  • Packaged products and double-checked package labels for accuracy.
Domino's - Assembly Line Operator
Severn, MD, 02/2015 - 07/2017
  • Performed quality checks on products and documented discrepancies.
  • Packaged products and double-checked package labels for accuracy.
  • Packaged finished products and prepared boxes, containers and pallets for shipment to distribution centers.
  • Referred to work orders and blueprints to perform work to specifications.
  • Completed team production and productivity level reports for management
  • Operated machinery, forklifts and other heavy equipment.
  • Evaluated employee performance, identified areas of improvement and communicated plans to employees.
  • Created and maintained production schedules based on employee productivity, company needs and seasonal plans.
Accomplishments
  • Alabama, Math, Science and Technology Initiative (AMSTI) Workshop, Fall 2013; Jacksonville State University, Jacksonville, Alabama
  • Established Boys To Men in the year of 2015 (Mentoring for young boys)
  • Positive Behavior Workshop
    Spring 2014; Jacksonville State University, Jacksonville, Alabama
  • Alabama Reading Initiative (ARI) Workshop Spring 2014; Jacksonville State University,
    Jacksonville, Alabama
  • Autism Spectrum Workshop Spring 2016; Jacksonville State University, Jacksonville, Alabama
  • Social Studies Council of Alabama (SSCA) Workshop Fall 2016; Jacksonville State University,
    Jacksonville, Alabama
  • Alabama Science Teachers Association (ASTA) Workshop Fall 2016; Jacksonville State University,
    Jacksonville, Alabama
  • LETRS Training
  • Acellus Teacher Certification

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Resume Overview

School Attended

  • Talladega College

Job Titles Held:

  • Customer Service Representative
  • Assembly Worker
  • Assembly Line Worker
  • Assembly Line Operator

Degrees

  • High School Diploma

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