Livecareer-Resume
Jessica Claire
Customer Service Representative
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion members needs. Competent driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

Skills

    Payments

  • Sales Representation
  • Microsoft Access
  • Microsoft PowerPoint
  • Google Docs
  • HIPPA
  • Bilingual Spanish, English
  • Punctual
  • Multitasking abilities
  • Highly communicative
  • Proficient in micro soft office 365
  • Salesforce
  • Sales
  • Dental
  • Payment
Work History
Customer Service Representative, 02/2012 - 07/2015
Pacific Dental Services Gilbert, AZ,
  • Responsible for office duties filling invoice.
  • Tracking data with excel and other information
  • Primarily stationed at the front desk
  • Assisting and navigating incoming calls clientele
  • Redirecting incoming calls & emails to the intended recipients
  • Provided general information
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Provided primary customer support to internal and external customers.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Rep, 09/2015 - 09/2017
Southeastrans Fort Smith, AR,
  • Verified and updated demographic and other personal information for members with respect to personal boundaries when asking for important details.
  • Provided primary customer support to internal and external members
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Met member call guidelines for service levels, handle time and productivity.
  • Assisted with doctor changes and provided eligibility
  • Sent over member Id cards
  • Provided member with dentist information and provided with dental benefits
  • Provided eligibility to providers
  • Assisted members with overrides ,claims and referall statues .
  • Assisted members with scheduling transportation


Customer Service Representative, 11/2018 - 11/2019
Pacific Dental Services Golden, CO,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Assisted with copays and benefit
  • Provided member with HMO,Silver, Bronze etc benefits
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests.
  • Sent out Id cards
  • Assisted with dental benefits
  • Provided dental claims statues
  • Provided members with dentist referral statues
  • Assisted with providing dental elegibility
  • HIPPAA
Sales Representative, 01/2020 - 05/2022
Mcclung-Logan Equipment Company, Inc. Fredericksburg, VA,
  • Increased sales by offering advice on purchases and promoting additional products.
  • Assisted members around the world in inquiring with there wholesale,fashionable garments.
  • Maintained a communication database with customers via email, telephone and social media.
  • Entrusted to travel to ecommerce events and shows on behalf of the company
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Documented customer interactions using SalesForce to capture data in processing system.
Education
High School Diploma: , Expected in 06/2013
-
Animo Ralph Bunche Charter High School - Los Angeles, CA
GPA:
Languages
English :
Full Professional:
Negotiated :
:
Spanish :
Full Professional:
Negotiated :
:

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School Attended

  • Animo Ralph Bunche Charter High School

Job Titles Held:

  • Customer Service Representative
  • Customer Service Rep
  • Customer Service Representative
  • Sales Representative

Degrees

  • High School Diploma

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