Customer Service Representative resume example with 12+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in Window industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Efficient and Detail-Oriented
Multitasking and Prioritization
Customer Data Confidentiality
Data Entry and Maintenance
POS Systems and Ordering Platforms
Courteous with Strong Service Mindset
Building Customer Trust and Loyalty
Calm and Professional Under Pressure
Creative Problem Solving
De-escalation Techniques
Responding to Difficult Customers
Upbeat and Positive Personality
Microsoft Office Suite
Excellent Attention to Detail
Work History
Customer Service Representative, 07/2018 to 08/2020 Univar Solutions Inc. – Nashville, TN,
Provided primary customer support to internal and external customers in fast-paced environment.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Responded to customer requests for products, services and company information.
Offered advice and assistance to customers, paying attention to special needs or wants.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Communicated with vendors regarding back order availability, future inventory and special orders.
Inside Sales Associate, 11/2014 to 06/2018 Convatec – Cambridge, MA,
Identified consumer interests and key market identifies for new accounts.
Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Added consumer purchase dates and updated address changes for current accounts in corporate database.
Completed sales documentation including product registrations, warranty documentation, and post-sale consumer surveys.
Handled inbound prospect calls to provide product information, answer questions, and resolve purchase hesitations.
Delivered sales presentations and [Product or service] demonstrations to prospective new accounts using video conferencing technology.
Performed effective online demonstrations to prospects using [Software].
Teamed with partners to close deals for sales development.
Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
Maintained friendly and professional customer interactions at all times.
Computed total costs and profit requirements for customer sales to provide accurate pricing.
Emphasized product features based on analysis of customers' needs.
Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
Created and updated customer accounts with relevant information.
Answered customers' questions regarding products, prices and availability.
Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
Developed and deepened customer relationships to drive revenue growth.
Developed strategic relationships with existing customers while conducting cold and warm calls with prospects.
Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
Determined needs, delivered solutions and overcame objections through consultative selling skills.
Set up new accounts, established customer credit, and set up payment methods.
Maintained up-to-date knowledge of all available products.
Wrote sales contracts for orders obtained and submitted orders for processing.
Merchandiser, 02/2013 to 11/2014 Breakthru Beverage Group – North Wales, PA,
Monitored inventory levels and kept adequate stock in product displays on sales floor.
Merchandised new stock to appeal to customers, grab attention and drive sales.
Assembled promotional displays, including quarter and full-size point of purchase displays.
Arranged consistent shelves, bins and racks at [Number] locations by following established planograms.
Ran markdown reports, managed store replenishment and analyzed buying reports.
Worked with managers and advertising directors to optimize promotions.
Conferred with store managers to obtain information about customer needs and preferences.
Verified products appeared at correct locations in proper quantities.
Created visual marketing and styled window displays.
Partnered with sales representatives and managers to coordinate delivery and merchandising schedule.
Rotated manufacturer products as needed.
Completed stock orders and managed inventory levels.
Inspected merchandise for quality and arranged proper display location on floor.
Prepared interesting and innovative visual displays to grab customer interest and promote sales.
Organized and tracked departmental receipt flow for new and reordered merchandise.
Tracked and recapped key item performance.
Updated pricing and signage to complete product displays and educate customers.
Unloaded arriving product stock and moved to store display areas.
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Answered customer questions regarding store merchandise, department information and pricing.
Loaded and unloaded merchandise using ladder and pallet jack.
Coordinated communication with merchandise operations and vendors for PO creation and maintenance.
Assistant Manager, 10/2007 to 04/2013 First Fidelity Bank – Norman, OK,
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Planned team-building exercises to increase employee performance and job satisfaction.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Completed inventory counts to verify stock levels, address discrepancies and forecast future needs.
Monitored security and handled incidents calmly.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Education
Associate of Arts: Business , Expected in 05/2023 San Jacinto Community College - Pasadena TX, GPA:
High School Diploma: , Expected in 05/2007 Pasadena High School - Pasadena, TX GPA:
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