LiveCareer-Resume

customer service representative resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Skills
  • Sales expertise
  • Complaint resolution
  • Staff education and training
  • Inbound and Outbound Calling
Work History
Customer Service Representative, 07/2019 to Current
PfizerCollegeville, PA,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Recommended products to customers, thoroughly explaining details.
  • Processed customer adjustments to maintain financial accounts.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
Human Resource Intern, 09/2020 to 03/2021
Midwestern Wheels, IncRhinelander, WI,
  • Developed strong written and verbal communication skills.
  • Maintained relationships with personnel using strong collaboration and teamwork skills.
  • Filed paperwork, sorted and delivered mail and maintained office organization.
  • Assisted payroll in sorting spreadsheet for the payment of contract workers
  • Supported efforts to optimize employee engagement, diversity and inclusion.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Central Reservations Supervisor , 07/2013 to 06/2019
Island OutpostCity, STATE,
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Collaborated with team members to achieve target results.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Developed and maintained courteous and effective working relationships.
  • Improved operations through consistent hard work and dedication.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
Wholesale Reservations Supervisor , 10/2010 to 07/2013
SuperClubslCity, STATE,
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked with customers to understand needs and provide excellent service.
Education
Associate Degree: , Expected in
University College of The Caribbean - Jamaica ,
GPA:
Diploma: Human Resource Management, Expected in 04/2021
Assiniboine Community College - Brandon, MB
GPA:
  • Awarded 4.0 GPA-high honors
Bsc In Business Administration : Business Administration, Expected in 06/2013
Caribbean College Of The Caribbean - Jamaica W.I,
GPA:
  • Professional development completed in Business.
Accomplishments
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Skills
  • Sales expertise
  • Complaint resolution
  • Staff education and training
  • Inbound and Outbound Calling
Work History
Customer Service Representative, 07/2019 to Current
Westman Communications GroupBrandon, MB
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Recommended products to customers, thoroughly explaining details.
  • Processed customer adjustments to maintain financial accounts.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
Human Resource Intern, 09/2020 to 03/2021
Assiniboine Community CollegeBrandon, MB
  • Developed strong written and verbal communication skills.
  • Maintained relationships with personnel using strong collaboration and teamwork skills.
  • Filed paperwork, sorted and delivered mail and maintained office organization.
  • Assisted payroll in sorting spreadsheet for the payment of contract workers
  • Supported efforts to optimize employee engagement, diversity and inclusion.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Central Reservations Supervisor , 07/2013 to 06/2019
Island Outpost Oracabessa, Jamaica
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Collaborated with team members to achieve target results.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Developed and maintained courteous and effective working relationships.
  • Improved operations through consistent hard work and dedication.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
Wholesale Reservations Supervisor , 10/2010 to 07/2013
SuperClubslOracabessa , Jamaica
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked with customers to understand needs and provide excellent service.

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Resume Overview

School Attended

  • University College of The Caribbean
  • Assiniboine Community College
  • Caribbean College Of The Caribbean

Job Titles Held:

  • Customer Service Representative
  • Human Resource Intern
  • Central Reservations Supervisor
  • Wholesale Reservations Supervisor

Degrees

  • Associate Degree
  • Diploma
  • Bsc In Business Administration

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