Customer Service Representative Resume Example

• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
• Managed high-volume of inbound and outbound customer calls.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Documented conversations with customers to track requests, problems and solutions.
• Assisted 100+ callers per week in fast-paced environment.
• Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Helped company maintain exceptional client service ratings on external audits.

• Set up and activated customer accounts.
• Updated reservation system with order specifics and customer details, preferences and billing information.
• Served needs of as many as 80 customers per shift, including collecting payments, tracking rewards and handling customer service issues.
• Maximized customer satisfaction by handling more than 80+ customer email and telephone interactions each day.
• Improved service quality and increased sales by developing strong knowledge of company's products and services.
• Delivered high level of service and support to each customer, paving way for future business opportunities.
• Kept detailed records of customer accounts, including actions taken, issues resolved and satisfactory information.
• Shared detailed information regarding temporary and long term options to help customers make decisions.
• Documented conversations with customers to track requests, problems and solutions.
• Answered customer questions and addressed concerns, resulting in 50% reduction in complaint calls.
• Answered 60+ inbound calls per day and directed to designated individuals or departments.
• Consulted with customers regarding personal needs, addressing major concerns.
• Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
• Answered daily phone calls to resolve [Type] customer issues efficiently.
• Prevented key account losses by researching discrepancies for corrective action.
• Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.

Utilized vital information to compile data gathered from various sources.

• Recognized by management for providing exceptional customer service.
• Improved customer satisfaction by finding creative solutions to problems.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Handled all delegated tasks, including transporting and processing duties.
• Earned reputation for good attendance and hard work.
• Improved operations by working with team members and customers to find workable solutions.