Personable and dedicated Customer Service Representative with extensive experience in diverse industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Positive and upbeat Customer Service Specialist bringing 15 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Credit card payment processing
Project management abilities
Office equipment proficiency
Call center experience
Transportation solution development
Retail sales customer service
Adaptive team player
Inbound and outbound calling
Customer Service Representative / Kelly Services - Baltimore , MD06/2019 - Current
Worked with managers to develop service improvement initiatives.
Answered 50+ inbound calls per day and directed to designated individuals or departments.
Documented conversations with customers to track requests, problems and solutions.
Answered customer questions and addressed concerns, resulting in 50% reduction in complaint calls.
Asked probing questions to determine service needs and accurately input information into electronic systems.