Personable and dedicated Customer Service Representative with extensive experience in diverse industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Positive and upbeat Customer Service Specialist bringing 15 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Skills
Courteous demeanor
Report creation
Credit card payment processing
Project management abilities
Schedule mastery
Office equipment proficiency
Active listening
Conflict mediation
Customer relations
Call center experience
Transportation solution development
Problem-solving abilities
Sales expertise
Retail sales customer service
Adaptive team player
Inbound and outbound calling
Clerical support
Experience
Customer Service Representative, 06/2019 to Current Veolia – Bloomington, CA,
Worked with managers to develop service improvement initiatives.
Answered 50+ inbound calls per day and directed to designated individuals or departments.
Documented conversations with customers to track requests, problems and solutions.
Answered customer questions and addressed concerns, resulting in 50% reduction in complaint calls.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Service Agent, 08/2017 to 10/2017 Dsv Road Transport – New Orleans, LA,
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Managed high-volume of inbound and outbound customer calls.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Documented conversations with customers to track requests, problems and solutions.
Assisted 100+ callers per week in fast-paced environment.
Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Helped company maintain exceptional client service ratings on external audits.
Customer Service Agent Assistant, 08/1997 to 08/2000 University Associates – City, STATE,
Set up and activated customer accounts.
Updated reservation system with order specifics and customer details, preferences and billing information.
Served needs of as many as 80 customers per shift, including collecting payments, tracking rewards and handling customer service issues.
Maximized customer satisfaction by handling more than 80+ customer email and telephone interactions each day.
Improved service quality and increased sales by developing strong knowledge of company's products and services.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Kept detailed records of customer accounts, including actions taken, issues resolved and satisfactory information.
Shared detailed information regarding temporary and long term options to help customers make decisions.
Documented conversations with customers to track requests, problems and solutions.
Answered customer questions and addressed concerns, resulting in 50% reduction in complaint calls.
Answered 60+ inbound calls per day and directed to designated individuals or departments.
Consulted with customers regarding personal needs, addressing major concerns.
Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
Answered daily phone calls to resolve [Type] customer issues efficiently.
Prevented key account losses by researching discrepancies for corrective action.
Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
Correctional Officer2, 08/2000 to 10/2005 State Of Maryland Division Of Corrections – City, STATE,
Utilized vital information to compile data gathered from various sources.
Recognized by management for providing exceptional customer service.
Improved customer satisfaction by finding creative solutions to problems.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Handled all delegated tasks, including transporting and processing duties.
Earned reputation for good attendance and hard work.
Improved operations by working with team members and customers to find workable solutions.
Education and Training
High School Diploma: , Expected in 06/1994 Largo High School - Upper Marlboro, MD GPA:
: EKG Technologies , Expected in Baltimore Allied Health - Baltimore , MD GPA:
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