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Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in sales, insurance and child care. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. An upbeat and energetic childcare provider with Child and Infant First Aid knowledge. Responsive, dependable and vigilant with highly protective nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Upbeat and Positive Personality
Customer Retention Strategies
Data Entry and Maintenance
Verbal and Written Communication
POS Systems and Ordering Platforms
Efficient and Detail-Oriented
Invoice Preparation and Processing
Database Management
Strong Analytical and Problem Solving Skills
Microsoft Office Suite
Inventory Management
Bilingual in Spanish
Cultural Awareness
Upbeat and Positive Personality
Time management
POS Systems and Ordering Platforms
Creative Thinking
Behavior Modeling
First Aid
Age-appropriate Recreational Activities
Child Safety
Critical Thinking
Discipline Programs
Work History
12/2019 to 03/2022Customer Service RepresentativeMoore's Electrical & Mechanical | Hickory, NC,
Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
Offered advice and assistance to customers, paying attention to special needs or wants.
Updated account information to maintain customer records.
Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
Produced high-quality communications for internal and external use.
Conducted research on insurance packages and investment options to generate client recommendations.
Calculated premiums and established payment methods for sales.
Analyzed retention, loss ratio trends and sales volume to identify areas for improvement.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Conducted annual reviews of existing policies to update information.
Collected premiums on or before effective date of coverage.
Interacted with customers by phone, email or in-person to provide information.
Completed clerical tasks such as filing, copying and distributing mail.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
06/2019 to 09/2019Babysitter City Of Ballwin | Ellisville, MO,
Assisted children with homework assignments and special projects across different subjects.
Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
Played games, worked on puzzles and read books to young children.
Communicated positively with children and guardians.
Prepared healthy, age-appropriate snacks and meals.
Organized different types of activities to enhance physical and intellectual development.
Monitored schedules to maintain sleeping, eating and school schedules for children.
Built positive and nurturing environments to support child social and emotional growth.
Traveled with families to care for children and allow parents private time.
Drove children to dance, cheer and sports practices.
Supported children's educational progress by reviewing completed homework, quizzing on math and science and assisting with school projects.
Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
Studied and took notes from parents about food allergies to understand ingredients and requirements to keep children safe.
Organized and cleaned home after activities by picking up toys and straightening up play room.
Taught children to organize toys, wash hands and share by leading by example.
Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Maintained updated list of emergency contact information and child's health information in case of emergencies.
08/2018 to 05/2019Customer Service AssociateEmpire Today | Belleville, IL,
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Resolved concerns with products or services to help with retention and drive sales.
Upsold or cross-sold products and services when appropriate to fulfill customer needs or provide additional benefits.
Responded to customer calls and emails to answer questions about products and services.
Helped improve customer satisfaction by translating customer paperwork and company documentation.
Updated and maintained information in customer accounts.
Exhibited high energy and professionalism when dealing with clients and staff.
Developed and updated databases to handle customer data.
Followed up with customers about resolved issues to maintain high standards of customer service.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Recommended products to customers, thoroughly explaining details.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
10/2017 to 10/2018Key HolderRebecca Taylor | White Plains, NY,
Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on.
Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
Created financial reports and documentation for review by store management staff.
Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Expected in 05/2021Bachelor of Arts | PsychologyMontclair State University, Montclair, NJ, GPA:
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