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Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Upbeat and Positive Personality
- Responding to Difficult Customers
- POS Systems and Ordering Platforms
- Understanding Customer Needs
- Customer Account Management
- Creative Problem Solving
- Order and Refund Processing
- Customer Retention Strategies
| - Calm and Professional Under Pressure
- CRM Software
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
- Verbal and Written Communication
- Customer Data Confidentiality
- Courteous with Strong Service Mindset
- Data Entry and Maintenance
|
Customer Service Representative, 08/2018 to Current
Wesco – Hammond, IN,
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Recommended products to customers, thoroughly explaining details.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Camp Counselor, 08/2010 to Current
Ymca Metro Atlanta – Norcross, GA,
- Taught campers outdoor-focused skills such as kayaking and rappelling to increase campers' self-reliance and confidence.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Developed age-appropriate arts and crafts activities to encourage campers' artistic skills development and creative expression.
- Led groups of children safely through variety of camp activities.
- Kept accurate records on participants' activity attendance, disciplinary actions and medication usage to improve camper documentation.
- Coordinated, implemented and evaluated leadership program and related activities to promote beneficial camper outcomes.
- Worked with children of varying age, interest, skill and developmental levels.
- Followed established emergency procedures to enable best possible resolution of incidents.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Supervised pre-planned field trips and followed established safety guidelines to minimize campers' accident and injury risks.
Customer Service Representative, 01/2017 to 02/2018
Wesco – Hilo, HI,
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Recommended products to customers, thoroughly explaining details.
- Assessed caller accounts to determine [Type] benefits, identify service needs and resolve issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Sought ways to improve processes and services provided.
- Handled over [Number] calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Facilitated inter-departmental communication to effectively provide customer support.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Processed [Number] invoices each weeks and mailed documentation to clients.
- Developed, updated and organized [Software] databases to handle customer and [Type] data.
Customer Service Representative, 03/2015 to 07/2017
Wesco – Huntsville, AL,
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Bachelor of Science: Cyber Security , Expected in 08/2025
Grand Canyon University - Phoenix, AZ
GPA:
Associate of Arts: Basics, Expected in 08/2011
Tarrant County College District - Fort Worth, TX
GPA:
High School Diploma: , Expected in 06/2008
Eastren Hills High School - Fort Worth,
GPA:
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