LiveCareer-Resume

customer service representative resume example with 11+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Skills
  • Upbeat and Positive Personality
  • Responding to Difficult Customers
  • POS Systems and Ordering Platforms
  • Understanding Customer Needs
  • Customer Account Management
  • Creative Problem Solving
  • Order and Refund Processing
  • Customer Retention Strategies
  • Calm and Professional Under Pressure
  • CRM Software
  • Multitasking and Prioritization
  • Building Customer Trust and Loyalty
  • Verbal and Written Communication
  • Customer Data Confidentiality
  • Courteous with Strong Service Mindset
  • Data Entry and Maintenance
Work History
08/2018 to Current Customer Service Representative Wesco | Hammond, IN,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Recommended products to customers, thoroughly explaining details.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
08/2010 to Current Camp Counselor Ymca Metro Atlanta | Norcross, GA,
  • Taught campers outdoor-focused skills such as kayaking and rappelling to increase campers' self-reliance and confidence.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Developed age-appropriate arts and crafts activities to encourage campers' artistic skills development and creative expression.
  • Led groups of children safely through variety of camp activities.
  • Kept accurate records on participants' activity attendance, disciplinary actions and medication usage to improve camper documentation.
  • Coordinated, implemented and evaluated leadership program and related activities to promote beneficial camper outcomes.
  • Worked with children of varying age, interest, skill and developmental levels.
  • Followed established emergency procedures to enable best possible resolution of incidents.
  • Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
  • Supervised pre-planned field trips and followed established safety guidelines to minimize campers' accident and injury risks.
01/2017 to 02/2018 Customer Service Representative Wesco | Hilo, HI,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Recommended products to customers, thoroughly explaining details.
  • Assessed caller accounts to determine [Type] benefits, identify service needs and resolve issues.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Sought ways to improve processes and services provided.
  • Handled over [Number] calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Processed [Number] invoices each weeks and mailed documentation to clients.
  • Developed, updated and organized [Software] databases to handle customer and [Type] data.
03/2015 to 07/2017 Customer Service Representative Wesco | Huntsville, AL,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
Education
Expected in 08/2025 to to Bachelor of Science | Cyber Security Grand Canyon University, Phoenix, AZ GPA:
Expected in 08/2011 to to Associate of Arts | Basics Tarrant County College District, Fort Worth, TX GPA:
Expected in 06/2008 to to High School Diploma | Eastren Hills High School, Fort Worth, GPA:

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Resume Overview

School Attended

  • Grand Canyon University
  • Tarrant County College District
  • Eastren Hills High School

Job Titles Held:

  • Customer Service Representative
  • Camp Counselor
  • Customer Service Representative
  • Customer Service Representative

Degrees

  • Bachelor of Science
  • Associate of Arts
  • High School Diploma

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