Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Skills
Upbeat and Positive Personality
Responding to Difficult Customers
POS Systems and Ordering Platforms
Understanding Customer Needs
Customer Account Management
Creative Problem Solving
Order and Refund Processing
Customer Retention Strategies
Calm and Professional Under Pressure
CRM Software
Multitasking and Prioritization
Building Customer Trust and Loyalty
Verbal and Written Communication
Customer Data Confidentiality
Courteous with Strong Service Mindset
Data Entry and Maintenance
Work History
Customer Service Representative, 08/2018 to Current Wesco – Hammond, IN,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Recommended products to customers, thoroughly explaining details.
Consulted with outside parties to resolve discrepancies and create expert solutions.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Camp Counselor, 08/2010 to Current Ymca Metro Atlanta – Norcross, GA,
Taught campers outdoor-focused skills such as kayaking and rappelling to increase campers' self-reliance and confidence.
Collaborated with other camp counselors to design fun and enriching learning activities for campers.
Developed age-appropriate arts and crafts activities to encourage campers' artistic skills development and creative expression.
Led groups of children safely through variety of camp activities.
Kept accurate records on participants' activity attendance, disciplinary actions and medication usage to improve camper documentation.
Coordinated, implemented and evaluated leadership program and related activities to promote beneficial camper outcomes.
Worked with children of varying age, interest, skill and developmental levels.
Followed established emergency procedures to enable best possible resolution of incidents.
Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
Supervised pre-planned field trips and followed established safety guidelines to minimize campers' accident and injury risks.
Customer Service Representative, 01/2017 to 02/2018 Wesco – Hilo, HI,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Recommended products to customers, thoroughly explaining details.
Assessed caller accounts to determine [Type] benefits, identify service needs and resolve issues.
Investigated and resolved customer inquiries and complaints quickly.
Sought ways to improve processes and services provided.
Handled over [Number] calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Facilitated inter-departmental communication to effectively provide customer support.
Exhibited high energy and professionalism when dealing with clients and staff.
Processed [Number] invoices each weeks and mailed documentation to clients.
Developed, updated and organized [Software] databases to handle customer and [Type] data.
Customer Service Representative, 03/2015 to 07/2017 Wesco – Huntsville, AL,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Recommended products to customers, thoroughly explaining details.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Cultivated customer loyalty, promoted repeat business and improved sales.
Education
Bachelor of Science: Cyber Security , Expected in 08/2025 Grand Canyon University - Phoenix, AZ GPA:
Associate of Arts: Basics, Expected in 08/2011 Tarrant County College District - Fort Worth, TX GPA:
High School Diploma: , Expected in 06/2008 Eastren Hills High School - Fort Worth, GPA:
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