Customer Service Representative resume example with 4+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Skills
Issue and Complaint Resolution
Efficient and Detail-Oriented
Call Documentation
Interpretation and Translation Services
Customer Retention Strategies
Responding to Difficult Customers
Customer Data Confidentiality
POS Systems and Ordering Platforms
Calm and Professional Under Pressure
Data Entry and Maintenance
Order and Refund Processing
Building Customer Trust and Loyalty
Inbound and Outbound Calling
Credit Card Payment Processing
Understanding Customer Needs
Upbeat and Positive Personality
Call Transfers
Skilled in Microsoft Office
Work History
11/2022 to CurrentCustomer Service RepresentativeAmeripride Services, Inc. | Paramount, CA,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Cultivated customer loyalty, promoted repeat business and improved sales.
Met customer call guidelines for service levels, handle time and productivity.
Delivered prompt service to prioritize customer needs.
Educated customers about billing, payment processing and support policies and procedures.
06/2022 to CurrentPharmacy TechnicianTenet Healthcare Corporation | Glendale, AZ,
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Counted and labeled prescriptions with correct item and quantity.
Stocked, labeled and inventoried medication to keep accurate records.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Collected co-payments or full payments from customers.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Reviewed and verified customer information and insurance provider information.
10/2020 to 05/2022Pharmacy TechnicianTenet Healthcare Corporation | Hialeah, FL,
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Counted and labeled prescriptions with correct item and quantity.
Stocked, labeled and inventoried medication to keep accurate records.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Entered and processed patients' prescriptions into internal system.
Collected co-payments or full payments from customers.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
06/2018 to 08/2020Customer Service RepresentativeAmeripride Services, Inc. | Terre Haute, IN,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Provided primary customer support to internal and external customers.
Recommended products to customers, thoroughly explaining details.
Responded proactively and positively to rapid change.
Education
Expected in 05/2014High School Diploma | Murrah High School, Jackson, MSGPA:
Expected in 07/2022Associate of Arts | NursingHinds Community College, Raymond, MSGPA:
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