LiveCareer-Resume

customer service representative resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Credit Card Payment Processing
  • Issue and Complaint Resolution
  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Verbal and Written Communication
  • Efficient and Detail-Oriented
  • Customer Service
  • Multitasking and Prioritization
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
Experience
Customer Service Representative, 02/2020 to 03/2023
Martin MariettaNew Braunfels, TX,
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Made outbound calls to obtain account information.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Specialist, 05/2018 to 09/2020
Sprouts Farmers MarketLemon Grove, CA,
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Improved customer service wait times to mitigate complaints.
  • Troubleshot shortages and overages to support quality control efforts.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Associate, 04/2013 to 12/2018
Lowe's Companies, Inc.Hermitage, TN,
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Improved customer service wait times to mitigate complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Receptionist Administrator, 08/2015 to 11/2018
LA County DPSSCity, STATE,
  • Welcomed visitors and customers by greeting and answering or directing inquiries.
  • Performed data entry and other administrative tasks to support departments.
  • Answered incoming phone calls, routing to appropriate parties throughout office.
  • Received parcels, routed mail and opened packages for staff.
  • Organized files and spreadsheets to simplify staff access or retrieval.
  • Maintained office supply inventory and placed orders to meet demand.
  • Handled diverse needs for clients in-person, by phone or through email.
  • Screened and responded to emails, messages and other correspondence, freeing up senior management.
  • Managed office cleaning and sanitizing to comply with infection control protocols.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
Education and Training
: Business Administration And Management, Expected in
University of Antelope Valley - Lancaster, CA
GPA:
N/A: First Responder, Expected in
Regional Occupational Program - Lancaster, CA,
GPA:

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Resume Overview

School Attended

  • University of Antelope Valley
  • Regional Occupational Program

Job Titles Held:

  • Customer Service Representative
  • Customer Service Specialist
  • Customer Service Associate
  • Receptionist Administrator

Degrees

  • Some College (No Degree)
  • N/A

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