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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Personable and dedicated Customer Service Representative with extensive experience in Wholesale, Medical industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiasticand results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Bookkeeping support
  • Patient interviewing skills
  • Medical billing
  • Fluent in English, French, Mandarin
  • Office administration
  • High-energy attitude
  • Active listening
  • Microsoft Office expertise
  • Problem-solving abilities
  • Multitasker
  • Empathetic
  • Product Knowledge
  • Outgoing Personality
Experience
Company Name | City, StateCustomer Service Representative03/2020 - 12/2020
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Ran credit card batches and balanced deposits on daily basis.
  • Checked daily doctor schedules and verified insurance.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Ran statements each month to review outstanding balances and identify accounts in need of collection processing.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Educated patients and families on treatments, procedures, medications, continuing care and community resources.
  • Referred patients to appropriate professionals and services.
  • Answered patient questions and fielded complaints.
  • Provided consultations for patients about rights and services.
  • Documented and managed patient information using MDM.
  • Checked claims for errors, corrected issues and mailed out promptly.
  • Met with patients and their families to discuss medical procedures, medications, treatments and continuing care plans.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Ranked as most effective in booking appointments and other related patients problems out of 19 representatives.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
  • Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Collected, monitored and evaluated patients requirements to achieve desired delivery time and order fill rates.
  • Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
Company Name | City, StateCustomer Service Representative12/2017 - 01/2020
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Reviewed account and service histories to identify trends and issues.
  • Educated customers on special pricing opportunities and company offerings.
  • Consulted with customers regarding products and services needs, addressing intermediate and rising concerns.
  • Shared detailed information regarding merchandise options to help customers make decisions.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Documented conversations with customers to track requests, problems and solutions.
  • Processed customer account changes using MDM software
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Set up and activated customer accounts.
  • Upheld privacy and security requirements established by the company, federal and local regulatory agencies.
  • Interviewed customers regarding products and services issues and reported feedback to management team.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
Company Name | City, StateCustomer Service Representative02/2014 - 11/2017
  • Set up and activated customer accounts.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Worked with vendors to develop customer service improvement initiatives.
  • Trained new employees on procedures and policies to maximize team performance.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Reviewed account and service histories to identify trends and issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Answered approximately 70+ inbound calls per day and directed to individuals or departments.
  • Answered customer questions and addressed concerns, resulting in 7% reduction in complaint calls.
  • Translated services for 24-person team to serve French-speaking customer needs.
  • Exceeded company productivity standards by 12% on consistent basis, handling more than 9% of quota each day.
  • Educated customers on special pricing opportunities and company offerings.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Education and Training
UNIVERSITY oF DSCHANG | CityMaster of Arts in African Languages, Literatures, And Linguistics11/2011
Hobbies
  • Reading
  • Research
  • Swimming
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Resume Overview

School Attended

  • UNIVERSITY oF DSCHANG

Job Titles Held:

  • Customer Service Representative

Degrees

  • Master of Arts in African Languages, Literatures, And Linguistics

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