Customer Service Representative resume example with 15+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
WWW:
Professional Summary
Hardworking Customer Service Representative with 15 years of experience working in solving clients complaints. Trained in project and time management with extensive knowledge of sales techniques and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Confident and knowledgeable of multimedia systems, data storage and encryption devices. Dedicated technology professional accurately conducting system repairs and troubleshooting.
Skills
Sales and Marketing
File and records management
Data analysis skills
Network development
Customer Complaint Resolution
Cross-Selling
Systems and software programs
Report preparation
Component installation
Root Cause Analysis
Multitasking abilities
Written Communication
Maintenance & Repair
Troubleshooting
Flexible & Adaptable
Professional telephone demeanor
Work History
Customer Service Representative, 04/2018 to Current Acme Brick Tile & More – Texarkana, TX,
Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications.
Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
Connected electrical power unit and hoses to aircraft.
Loaded and unloaded all cargo, including luggage and freight, and assisted crew and travelers with bags for over XXX daily flights.
Positioned and towed aircraft from remote locations of airport to designated areas for operation.
Organized records of vehicles, schedules and completed orders.
Human Resources Generalist, 09/2016 to 07/2018 Dak Americas – Fayetteville, NC,
Collaborated with review boards on management of discrimination complaints to facilitate risk mitigation.
Developed innovative new-employee orientation programs, including safety training.
Conducted confidential investigations of discrimination, harassment and workplace violence.
Delivered team member services and customized employee programs focused on optimizing labor relations and communications.
Developed strategies to increase employee satisfaction and reduce turnover.
Met with staff to resolve difficult situations related to performance and conflict management.
Conducted job analysis and job evaluations, resulting in quality job specifications.
Travel Manager, 02/XXX5 to 01/2016 Fisker Inc. – San Francisco, CA,
Managed 5 business accounts with strong focus on achieving high levels of client praises and loyalty.
Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships.
Prepared necessary travel documentation for national and international trips to diverse locations.
Contributed to development and implementation of travel booking processes, procedures and systems to reduce costs by 60%.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Reduced costs 45% through client and distributor price negotiations.
Created and implemented new business opportunities by utilizing strategic networking strategies.
Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches
Defined and achieved project and overall organizational vision, strategies and tactics, including handling PR campaign which raised $450000.
Education
Associate of Science: Digital Marketing Analytics , Expected in 04/2021 Massachusetts Institute Of Technology - Cambridge, MA GPA:
Associate of Arts: Computer Engineering Technology, Expected in 07/2020 Network Professional Training School - Worcester, MA, GPA:
Associate of Arts: Tourism And Travel Management / IATA, Expected in 03/2010 Goram School Of Aviation - Accra,Ghana, GPA:
Graduated summa cum laude
Bachelor of Arts: Tourism And Travel Services Marketing Operations, Expected in 04/XXX5 Kwame Nkrumah University Of Science And Technology - Kumasi,Ghana, GPA:
Accomplishments
CCNA Internship Training at NPTC Datacenter Routing Catalyst Switching.
Installed and configured various Cisco switches (3850,3750,3650) and Cisco routers (4431,2900,2800 series) in a fast pace environment.
Upgraded and recovery of Cisco IOS Images.
Perform password recovery on Cisco IOS routers/switches
Stacking and configuring 3850 switches
Replacing dead switches and APs
Using Remedy ticketing systems to resolve issues
Creating of new Vlan on core switches 6509 and access switches
Understanding of Network protocols- MPLS,QOS,EIGRP,BGP,OSPF,HSRP,GLBP,GLBP,VRRP,ACL,NAT,Static Routing, VLAN,STP
Wireless
Installing new Access point and configuring it on Cisco WLC
Creating new SSID
Monitoring and Enterprise Technologies
Use Spectrum and solar winds to monitor routers and switches
Affiliations
Network Professional Association of Engineers
IATA / UFTAA
National Notary Association
Certifications
Cisco Certified Network Professional : CCNP- Pending
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Resume Overview
School Attended
Massachusetts Institute Of Technology
Network Professional Training School
Goram School Of Aviation
Kwame Nkrumah University Of Science And Technology