customer service representative resume example with 5+ years of experience
Jessica Claire
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- :
Summary
Personable and dedicated Customer Service Representative with extensive experience in various industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dedicated and talented at processing high volumes of error-free transactions and meeting departmental goals. Offers 10+ years of experience in customer service, retention and problem resolution. Smoothly manages conversational flow and diffuses difficult customer situations.
Skills
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Experience
Customer Service Representative, 11/2019 to 03/2020
Wesco – Lubbock, TX,
Wesco – Lubbock, TX,
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reviewed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Assessed customer needs and upsold products and services to maximize sales.
- Set up and activated customer accounts.
- Supported operational improvements and resolution of problems to deliver top-notch customer service.
Personal Care Assistant, 12/2015 to 09/2019
Comfort Keepers – Owasso, OK,
Comfort Keepers – Owasso, OK,
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Provided ongoing compassionate patient care for each client.
- Transported patients to medical, dental and personal care appointments.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Laundered clothing and bedding to prevent infection.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Followed care plan and directions to administer medications.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
Vacation Advisor, 05/2013 to 08/2014
Hilton Grand Vacations Club – City, STATE,
Hilton Grand Vacations Club – City, STATE,
- Researched and targeted prospective customers to support business development objectives.
- Delivered exceptional service level by listening to concerns and providing appropriate solutions.
- Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
Education and Training
High School Diploma: , Expected in 06/1996 Bishop Foley Catholic High School - Madison Heights, MI,
Oakland University - Rochester, MI
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Resume Overview
School Attended
- Bishop Foley Catholic High School
- Oakland University
Job Titles Held:
- Customer Service Representative
- Personal Care Assistant
- Vacation Advisor
Degrees
- High School Diploma
- Some College (No Degree)
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