Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Seeking a full-time or part-time position that will utilize my outstanding communication skills and experience in sales. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

  • Skills & Abilities
  • Computer Proficiency Self motivated
  • Time management Critical Thinking
  • Communication Teamwork
  • Flexibility Organization
  • Call Documentation
  • Customer Retention Strategies
  • Issue and Complaint Resolution
  • Order and Refund Processing
  • Upbeat and Positive Personality
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Customer Account Management
  • Understanding Customer Needs
  • Data Entry and Maintenance
  • Customer Data Confidentiality
  • Inbound and Outbound Calling
  • Consulting Supervisors
  • Microsoft Exchange
  • Efficient and Detail-Oriented
  • Telephone Management
  • Credit Card Payment Processing
  • Cash Register Operations
  • Customer Inquiry Response
  • Answering Customer Questions
  • Document Conversion
  • Microsoft PowerPoint
  • Excellent Attention to Detail
  • Skilled in Microsoft Office
Work History
Customer Service Representative, 07/2021 to 11/2021
Amita HealthTulsa, OK,
  • Analyzed and evaluated data
  • Providing informative information to taxpayers
  • Correcting and processing tax documents
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
Cashier, Check Host, 06/2019 to 08/2021
WalmartCity, STATE,
  • Welcomed customers, answered questions, and provided advice or recommendations
  • Balanced the cash register and generated reports for credit and debit sales
  • Processed refunds, and exchanges, and resolving complaints
  • Assisted managers with quickly resolving service- and food-related issues.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Kept detailed payment records throughout shift to complete cash and card payments.
  • Used cash registers and credit card machines to cash out customers.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
ICS Clerk, 11/2017 to 12/2017
Williams SonomaCity, STATE,
  • Responsible for receiving, storing, and disturbing material, tools, equipment, and products within the warehouse
  • Ensuring accuracy and timeliness of all job functions.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Interacted with customers by phone, email or in-person to provide information.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Received and routed business correspondence to correct departments and staff members.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
Order picker, Warehouse order picker, 09/2017 to 11/2017
Diamond Comic Distributors IncCity, STATE,
  • Responsible for filling customer orders and delivering them to the delivery platform in a manner that meets company standards
  • Responsible for the completeness and correctness of all orders filled.
  • Operated PC and RF-based computer systems for inventory management.
  • Compared received packages against shipping documents.
  • Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Checked inventory and selected products from specific locations based upon availability.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Trained new warehouse employees on safety procedures and provided updated safety manuals for review purposes.
High School Diploma: , Expected in 05/2013
Clarksdale High School - Clarksdale, MS
Cosmetology License : Cosmetology, Expected in 11/2016
Delta Technical College 6530 - Horn Lake, MS

GPA: 3.0

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    School Attended

    • Clarksdale High School
    • Delta Technical College 6530

    Job Titles Held:

    • Customer Service Representative
    • Cashier, Check Host
    • ICS Clerk
    • Order picker, Warehouse order picker


    • High School Diploma
    • Cosmetology License

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