Customer Service Representative resume example with 20+ years of experience
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Personable and dedicated Customer Service Representative with extensive experience in dental industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Flexible Customer Service Representative offering 15 years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
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Tmx Finance Family Of Companies – Austin, TX,
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Consulted with customers to resolve service and billing issues.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Explained benefits, features and recommendations to maximize client retention.
- Answered inbound calls, chats and emails to facilitate customer service.
Good Shepherd Rehab – Radnor, PA,
- Maintained organized filing system of paper and electronic documents.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Assisted with accounts receivable and accounts payable functions.
- Managed staff calendars and coordinated travel, meeting and hotel accommodations.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Greeted visitors and directed to appropriate location or person.
- Composed and distributed reports, routine correspondence and meeting notes with job-related software.
- Processed documents and materials for dissemination to appropriate parties.
- Sent and distributed mail and parcels.
- Prepared and updated office equipment list.
- Managed multiple calendars and contacts using computer software.
Meadville Medical Center – Cochranton, PA,
- Welcomed patients to facility and assisted with registration sign-in process.
- Responded to incoming department phone calls and directed callers to appropriate team members based on need.
- Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
- Registered patients for outpatient procedures and emergency services.
- Asked various questions from clients to obtain the information necessary for paperwork.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
- Maintained HIPAA compliance and integrity of hospital policies and procedures.
- Scanned documents and insurance cards to include in patient charts.
- Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
- Verified patient information, including demographics, income for input into system.
- Greeted visitors and ascertained purpose of visit, issuing needed credentials and directing to appropriate staff or department.
- Maintained confidentiality of patient information by adhering to HIPAA and procedures.
- Provided customer service support and advice on regulations and requirements regarding various registration programs.
- Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
- Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
- Kept processes moving along smoothly so that wait times were minimized.
South Williamsport Area High School - South Williamsport, PA
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Resume Overview
School Attended
- South Williamsport Area High School
Job Titles Held:
- Customer Service Representative
- Secretary
- Registration Clerk
Degrees
- High School Diploma
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