customer service representative resume example with 10+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

  • Able to build interpersonal relationships
  • Comprehensive knowledge in customer service
  • Eager to learn new skills sets and trades
  • Team player with independent abilities
  • Results-driven, self motivated, and detail-oriented work ethic
  • Issue and Complaint Resolution
  • Customer Data Confidentiality
  • Customer Account Management
  • Up selling Products and Services
  • Schedule Management
  • Data Entry
  • Dependable and Responsible
  • Employee hiring and retention
  • Complaint resolution
  • Sales expertise
  • Inbound and Outbound Calling
  • Retail materials management
  • Creative problem solving
Deer Valley High School Glendale, AZ Expected in 05/2002 Diploma : - GPA :
Maricopa Community Colleges - South Mountain Community College Phoenix, AZ Expected in : General Studies - GPA :
Work History
Rogers Group Inc - Customer Service Representative
Englewood, TN, 05/2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Recommended products to customers, thoroughly explaining details.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Trained staff on operating procedures and company services.
  • Developed and updated databases to handle customer data.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Entered orders into multiple computer database systems.
  • Promised best prices for multiple customer services and maintained accuracy when determining quotes.
  • Cross-trained and backed up other customer service managers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promoted available products and services to customers during service, account management and order calls.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Handled 60 + customers in fast-paced on call and in person setting in coordination with solid team of 2 customer service associates
Cushman & Wakefield - Home Maker
New Milford, CT, 01/2016 - 01/2020
  • Manage expenditures, provide updates to appropriate individuals on current budget standings
  • Schedule, cancel and transport individuals to and from appointments, errands, activities, and other events
  • Discussed and implemented daily tasks assignments, completion deadlines, and provided instructions as needed
  • Model appropriate behaviors to develop interpersonal relationships and communication skills
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Developed team communications and information for meetings
Fountain Hills Cinderella Project - Trainer/ Stylist
City, STATE, 08/2011 - 07/2016
  • Coached and evaluated over 200 participant talents and promoted activities that would increase their skill sets
  • Facilitated mock interviews and provided appropriate response and guidance on delivery
  • Designed and implemented gowns and other outfits for participants that fit their personality
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
  • Scheduled and taught in class and online courses to increase learning opportunities
  • Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind
  • Recorded and edited videos to facilitate remote learning
Cleaning Services, Sinaloa Mexico - Janitorial Supervisor
City, STATE, 01/1998 - 05/2000
  • Supervised janitorial operations in buildings and coordinated cleaning staff
  • Checked if facilities were cleaned correctly, assigned tasks, investigated client complaints, ordering supplies, created schedules, and helped training employees.
  • Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
Spanish :
Native or Bilingual
Negotiated :
English :
Native or Bilingual
Negotiated :

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Resume Overview

School Attended

  • Deer Valley High School
  • Maricopa Community Colleges - South Mountain Community College

Job Titles Held:

  • Customer Service Representative
  • Home Maker
  • Trainer/ Stylist
  • Janitorial Supervisor


  • Diploma
  • Some College (No Degree)

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