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Professional Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Skills
Able to build interpersonal relationships
Comprehensive knowledge in customer service
Eager to learn new skills sets and trades
Team player with independent abilities
Results-driven, self motivated, and detail-oriented work ethic
Issue and Complaint Resolution
Customer Data Confidentiality
Customer Account Management
Up selling Products and Services
Schedule Management
Data Entry
Dependable and Responsible
Employee hiring and retention
Complaint resolution
Sales expertise
Inbound and Outbound Calling
Retail materials management
Creative problem solving
Work History
05/2022 to CurrentCustomer Service RepresentativeRogers Group Inc | Englewood, TN,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Recommended products to customers, thoroughly explaining details.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Answered product and service questions, suggesting other offerings to attract potential customers.
Offered advice and assistance to customers, paying attention to special needs or wants.
Trained staff on operating procedures and company services.
Developed and updated databases to handle customer data.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Entered orders into multiple computer database systems.
Promised best prices for multiple customer services and maintained accuracy when determining quotes.
Cross-trained and backed up other customer service managers.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Promoted available products and services to customers during service, account management and order calls.
Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Handled 60 + customers in fast-paced on call and in person setting in coordination with solid team of 2 customer service associates
01/2016 to 01/2020Home MakerCushman & Wakefield | New Milford, CT,
Manage expenditures, provide updates to appropriate individuals on current budget standings
Schedule, cancel and transport individuals to and from appointments, errands, activities, and other events
Discussed and implemented daily tasks assignments, completion deadlines, and provided instructions as needed
Model appropriate behaviors to develop interpersonal relationships and communication skills
Demonstrated respect, friendliness and willingness to help wherever needed
Developed team communications and information for meetings
08/2011 to 07/2016Trainer/ StylistFountain Hills Cinderella Project | City, STATE,
Coached and evaluated over 200 participant talents and promoted activities that would increase their skill sets
Facilitated mock interviews and provided appropriate response and guidance on delivery
Designed and implemented gowns and other outfits for participants that fit their personality
Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Monitored current trends to understand fashions and better serve customer needs.
Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
Scheduled and taught in class and online courses to increase learning opportunities
Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind
Recorded and edited videos to facilitate remote learning
01/1998 to 05/2000Janitorial SupervisorCleaning Services, Sinaloa Mexico | City, STATE,
Supervised janitorial operations in buildings and coordinated cleaning staff
Checked if facilities were cleaned correctly, assigned tasks, investigated client complaints, ordering supplies, created schedules, and helped training employees.
Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
Education
Expected in 05/2002Diploma | Deer Valley High School, Glendale, AZGPA:
Expected in | General StudiesMaricopa Community Colleges - South Mountain Community College, Phoenix, AZGPA:
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School Attended
Deer Valley High School
Maricopa Community Colleges - South Mountain Community College
