, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Upselling Products and Services
Customer Data Confidentiality
Issue and Complaint Resolution
Building Customer Trust and Loyalty
Calm and Professional Under Pressure
Customer Retention Strategies
POS Systems and Ordering Platforms
Responding to Difficult Customers
Courteous with Strong Service Mindset
Customer Inquiries
Regulatory Guidelines
Phone Calls
Data Maintenance
Documentation And Reporting
Work History
Customer Service Representative, 01/2020 - 04/2020 Uni-Select Inc. – San Leandro, CA,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Responded to customer requests for products, services and company information.
Cultivated customer loyalty, promoted repeat business and improved sales.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Maintained up-to-date knowledge of product and service changes.
Recorded account information to open new customer accounts
Updated account information to maintain customer records
Answered customer telephone calls promptly to avoid on-hold wait times
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Recommended products to customers, thoroughly explaining details.
Responded proactively and positively to rapid change.
Delivered prompt service to prioritize customer needs.
Met customer call guidelines for service levels, handle time and productivity.
Exhibited high energy and professionalism when dealing with clients and staff.
Educated customers about billing, payment processing and support policies and procedures.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
High School Diploma: , Expected in - Walter L. Sickles High School - Tampa, FL, GPA:
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