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customer service representative resume example with 5+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Upselling Products and Services
  • Customer Data Confidentiality
  • Issue and Complaint Resolution
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Customer Retention Strategies
  • POS Systems and Ordering Platforms
  • Responding to Difficult Customers
  • Courteous with Strong Service Mindset
  • Customer Inquiries
  • Regulatory Guidelines
  • Phone Calls
  • Data Maintenance
  • Documentation And Reporting
Work History
01/2020 to 04/2020 Customer Service Representative Uni-Select Inc. | San Leandro, CA,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Responded to customer requests for products, services and company information.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Recorded account information to open new customer accounts
  • Updated account information to maintain customer records
  • Answered customer telephone calls promptly to avoid on-hold wait times
07/2019 to 10/2019 Forklift Loader Operator Uni-Select Inc. | Tampa, FL,
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Unloaded materials and goods at designated locations for best project availability.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Packed items into appropriate containers for shipment.
  • Changed out forklift batteries and connected batteries to battery charger.
  • Communicated with floor managers to determine merchandise placement.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Manually counted Number of picked and packaged orders for any loss.
  • Inspected equipment for defects and performed repairs or maintenance tasks.
10/2012 to 10/2015 Customer Service Representative GEICO | City, STATE,
  • Answered constant flow of customer calls with minimal wait times.
  • Checked documentation for accuracy and validity on updated systems.
  • Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
  • Verified client information by analyzing existing evidence on file.
  • Generated, posted and attached information to claim files.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Processed and recorded new policies and claims.
  • Maintained confidentiality of patient finances, records and health statuses.
06/2010 to 10/2012 Escalations Specialist, Compliance GC Services | City, STATE,
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Expected in to to High School Diploma | Walter L. Sickles High School, Tampa, FL, GPA:

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Resume Overview

School Attended

  • Walter L. Sickles High School

Job Titles Held:

  • Customer Service Representative
  • Forklift Loader Operator
  • Customer Service Representative
  • Escalations Specialist, Compliance

Degrees

  • High School Diploma

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