Customer Service Representative resume example with 6 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Well-qualified, proficient in handling complex customer issues, and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

  • Complaint resolution
  • Credit card processing
  • Sales expertise
  • Report preparation
  • Inbound and Outbound Calling
  • POS systems expert
  • Money handling abilities
  • Professional telephone demeanor
  • Account management
  • Recordkeeping strengths
  • Good listening skills
  • Multi-line phone talent
  • Creative problem solving
  • Staff education and training
  • Receiving support
  • Technical Support
  • Key holder experience
  • Retail store support
  • Deep knowledge of bankruptcy processes
  • Superior Organization Skills
  • Strong Banking Ethics
  • Financial Transactions Expertise
  • Loans
  • Excellent Time Management
  • Safes and vault operation
  • Financial services
  • Relationship building and management
  • Financial Industry Computer Systems Loan Accountant
  • Cash Handling
  • Team Player
  • Currency and coin counter operation
  • Proficient in many types of accounting systems and software
  • Risk management assessments
  • Banking
Work History
Customer Service Representative, 03/2019 - Current
Akzo Nobel N.V. Pontiac, MI,
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Developed prospects for new loans by conducting 100 cold calls weekly.
  • Maintained strict confidentiality of bank records and client information.
  • Maintained friendly and professional customer interactions.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Successfully closed average of 195 loans per month.
  • Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Trained and developed new associates on POS system and key sales tactics, which improved process flows.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Created work schedules according to sales volume and number of employees.
  • Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
  • Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
  • Executed proof of concept strategic initiatives for future goals, including digital signage and guided selling plans.
  • Generated repeat business by delivering exceptional customer service and positive engagement.
Private Wealth Management Team Member , 03/2018 - 02/2019
Fray Fitness Memphis, TN,
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Answered over 25 calls per hour to meet fast-paced call center demands.
  • Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
  • Engaged in continuous learning and development opportunities to promote continued performance improvement.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on product and service details and information.
  • Maintained user account data by initiating account access and establishing in database.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Answered customer questions regarding merchandise and pricing.
  • Educated customers how to use company systems, complete forms and obtain desired services.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Offered competitive commercial banking solutions and retail financing options.
General Manager, 03/2016 - 01/2018
Best Buy Garland, TX,
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Developed new store location from ground up by hiring and training efficient team.
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed inventory control, cash control and store opening and closing procedures.
Customer Service Cashier, 01/2015 - 02/2016
Dollar General City, STATE,
  • Requested official identification for Alcohol/Tobacco purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Educated customers on promotions to enhance sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Assisted customers by answering questions and fulfilling requests.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Prepared beverages and filled food orders for customers.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Verified over $2000 of cash and credit payments daily.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
High School Diploma: , Expected in 05/2014
White County High School - Sparta, TN
  • Member of FFA
  • Graduated in Top 20% of Class
  • Graduated with 3.86GPA
: Health Science, Expected in
Tennessee Technological University - Cookeville, TN
  • Continuing education in Medical Studies

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Resume Overview

School Attended

  • White County High School
  • Tennessee Technological University

Job Titles Held:

  • Customer Service Representative
  • Private Wealth Management Team Member
  • General Manager
  • Customer Service Cashier


  • High School Diploma

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