Customer Service Representative Resume Example

Innovative and highly motivated with 6+ years' of customer service experience to maintain customer satisfaction and contribute to company success. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Customer-focused with a proved capacity to troubleshoot issues to ensure customer satisfaction and has a track record of developing great quality assurance. Very Hands-on, Hardworking, High-performing, Mature, Meticulous, Multi-task-oriented, Organized, Performance driven, Personable, Positive, Pragmatic, Proactive, Productive, Proficient, Reliable, Resourceful, Responsible, Self-directed, Service-driven, Skilled, Strategic, Superior, Well-qualified, Accomplished, Adaptable, Ambitious, Articulate, Business-savvy, Client-focused, Committed, Conscientious, Consistent, Customer-focused, Customer-service focused, Deadline-driven, Dedicated, Dependable, Detail-oriented, Disciplined, Dynamic, Effective, Energetic, Experienced, Flexible, Focused, and Gifted.

• Customer Service
• Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts and one of the top agents in quality assurance at previous employer, Alorica Business Solutions.
• Customer Interface
• Greeted customers upon entrance and handled all cash and credit transactions.
• Assisted customers over the phone regarding store operations, accounts, product, promotions and orders.

Exceptional Customer Service, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritizing, Proofreading, Reading Comprehension, Typing 50 wpm, Active and Quick Learner, Internet Research, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Filing, Scheduling, Service Orientation, Interpersonal, Telephone Skills, Time Management and Writing