customer service representative resume example with 6+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Career Overview

Innovative and highly motivated with 6+ years' of customer service experience to maintain customer satisfaction and contribute to company success. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Customer-focused with a proved capacity to troubleshoot issues to ensure customer satisfaction and has a track record of developing great quality assurance. Very Hands-on, Hardworking, High-performing, Mature, Meticulous, Multi-task-oriented, Organized, Performance driven, Personable, Positive, Pragmatic, Proactive, Productive, Proficient, Reliable, Resourceful, Responsible, Self-directed, Service-driven, Skilled, Strategic, Superior, Well-qualified, Accomplished, Adaptable, Ambitious, Articulate, Business-savvy, Client-focused, Committed, Conscientious, Consistent, Customer-focused, Customer-service focused, Deadline-driven, Dedicated, Dependable, Detail-oriented, Disciplined, Dynamic, Effective, Energetic, Experienced, Flexible, Focused, and Gifted.

Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Customer service expert
  • Telecommunication skills
  • Adaptive team player
  • Opening/closing procedures

  • Microsoft Word, Excel, Powerpoint, Orgainizing files, Typing (40-50 wpm), exceptional interpersonal relationship; very loyal, genuine, and dedicated to the work and skills set forth before me, great with working with others, well with communication and listening skills to further my knowledge on any job task given.
  • Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts and one of the top agents in quality assurance at previous employer, Alorica Business Solutions.
  • Customer Interface
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, accounts, product, promotions and orders.

Work Experience
07/2014 to 06/2015 Customer Service Representative Akzo Nobel N.V. | Columbus, OH,
  • Exceptional customer service; answering and handling inbound calls; acknowledging customers account and resolving any concerns or issues to benefit what is best for them such as payment plans/options, and also creating new customer accounts.
01/2014 to 06/2014 Cashier C-A-L Ranch | Carson City, NV,
  • Customer Service; handling money; working the cash register and greeting customers; cleaning and organizing the work area, etc.
07/2013 to 09/2013 Assistant Coach/Junior Varsity Head Volleyball Coach Blain Supply, Inc. | Rice Lake, WI,
  • Assisted the head coach with the freshman, and varsity volleyball team.
  • Coached junior varsity team and attended tournaments and games.
  • Drove team bus to the away games when needed and attended any team or parent meeting.
03/2011 to 11/2011 Sporting Goods Sales Associate C-A-L Ranch | Bountiful, UT,
  • Customer service, managing cash register, legally selling rifles and hunting/fishing licenses to qualified potential buyers, stocking items, looking over other department areas such as the paint department and toys department when needed, and keeping the sporting goods department clean and neat.
03/2009 to 06/2011 Internship Counselor Community Health Core | City, STATE,
  • Caring and visiting patients with schizophrenia, bi-polar type 1 and 2, and other mental disorders.
  • Taking them to the grocery store to get the things they needed for home when needed, helping them with their medicine to make sure they were taking their medicine properly.
  • There were group meetings and activities every Wednesday with a luncheon prepared by staff; kept records of all patients progress every week.
06/2006 to 04/2007 Cashier/Fountain/Carhop Sonic Drive-In | City, STATE,
  • Customer Service, cleaning, taking orders, car hop, making drinks and frozen treats.
10/2005 to 04/2006 Cashier Sutherland Lumber | City, STATE,
  • Customer Service, managing cash register, keeping my cashier area clean, stocking returned items, making duplicate keys, and helping customers find the items they were looking for.
01/2005 to 10/2005 Cashier/Waitress Dairy Queen | City, STATE,
  • Customer Service, cleaning, managing the cash register, waiting tables and making sure customers were 100% satisfied with our dine-in and to-go services.
Educational Background
Expected in Present Bachelors degree | Psychology University of Phoenix (online), TEMPE, Arizona GPA:

Continuing education in Psychology

Expected in May 2007 High school diploma | Basic Requirements Clifton J. Ozen Magnet High School, BEAUMONT, Texas GPA:
Expected in 2011 Select One | Sociology Wiley College, MARSHALL, Texas GPA:

Associate credits(60+) and related coursework in Sociology

Member of Alpha Angels Incorporated established December 4, 1962; Spring 2008

Team Captain of the Lady Wildcats Volleyball Team 2010-2011

Offensive Player of the Year 2007-2008

Newcomer of the Year 2007-2008


Exceptional Customer Service, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritizing, Proofreading, Reading Comprehension, Typing 50 wpm, Active and Quick Learner, Internet Research, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Filing, Scheduling, Service Orientation, Interpersonal, Telephone Skills, Time Management and Writing

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Resume Overview

School Attended

  • University of Phoenix (online)
  • Clifton J. Ozen Magnet High School
  • Wiley College

Job Titles Held:

  • Customer Service Representative
  • Cashier
  • Assistant Coach/Junior Varsity Head Volleyball Coach
  • Sporting Goods Sales Associate
  • Internship Counselor
  • Cashier/Fountain/Carhop
  • Cashier
  • Cashier/Waitress


  • Bachelors degree
  • High school diploma
  • Select One

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