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Innovative and highly motivated with 6+ years' of customer service experience to maintain customer satisfaction and contribute to company success. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Customer-focused with a proved capacity to troubleshoot issues to ensure customer satisfaction and has a track record of developing great quality assurance. Very Hands-on, Hardworking, High-performing, Mature, Meticulous, Multi-task-oriented, Organized, Performance driven, Personable, Positive, Pragmatic, Proactive, Productive, Proficient, Reliable, Resourceful, Responsible, Self-directed, Service-driven, Skilled, Strategic, Superior, Well-qualified, Accomplished, Adaptable, Ambitious, Articulate, Business-savvy, Client-focused, Committed, Conscientious, Consistent, Customer-focused, Customer-service focused, Deadline-driven, Dedicated, Dependable, Detail-oriented, Disciplined, Dynamic, Effective, Energetic, Experienced, Flexible, Focused, and Gifted.
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- Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts and one of the top agents in quality assurance at previous employer, Alorica Business Solutions.
- Customer Interface
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, accounts, product, promotions and orders.
- Exceptional customer service; answering and handling inbound calls; acknowledging customers account and resolving any concerns or issues to benefit what is best for them such as payment plans/options, and also creating new customer accounts.
- Customer Service; handling money; working the cash register and greeting customers; cleaning and organizing the work area, etc.
- Assisted the head coach with the freshman, and varsity volleyball team.
- Coached junior varsity team and attended tournaments and games.
- Drove team bus to the away games when needed and attended any team or parent meeting.
- Customer service, managing cash register, legally selling rifles and hunting/fishing licenses to qualified potential buyers, stocking items, looking over other department areas such as the paint department and toys department when needed, and keeping the sporting goods department clean and neat.
- Caring and visiting patients with schizophrenia, bi-polar type 1 and 2, and other mental disorders.
- Taking them to the grocery store to get the things they needed for home when needed, helping them with their medicine to make sure they were taking their medicine properly.
- There were group meetings and activities every Wednesday with a luncheon prepared by staff; kept records of all patients progress every week.
- Customer Service, cleaning, taking orders, car hop, making drinks and frozen treats.
- Customer Service, managing cash register, keeping my cashier area clean, stocking returned items, making duplicate keys, and helping customers find the items they were looking for.
- Customer Service, cleaning, managing the cash register, waiting tables and making sure customers were 100% satisfied with our dine-in and to-go services.
University of Phoenix (online) - TEMPE, Arizona
Continuing education in Psychology
Clifton J. Ozen Magnet High School - BEAUMONT, Texas
Wiley College - MARSHALL, Texas
Associate credits(60+) and related coursework in Sociology
Member of Alpha Angels Incorporated established December 4, 1962; Spring 2008
Team Captain of the Lady Wildcats Volleyball Team 2010-2011
Offensive Player of the Year 2007-2008
Newcomer of the Year 2007-2008
Exceptional Customer Service, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritizing, Proofreading, Reading Comprehension, Typing 50 wpm, Active and Quick Learner, Internet Research, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Filing, Scheduling, Service Orientation, Interpersonal, Telephone Skills, Time Management and Writing
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School Attended
- University of Phoenix (online)
- Clifton J. Ozen Magnet High School
- Wiley College
Job Titles Held:
- Customer Service Representative
- Cashier
- Assistant Coach/Junior Varsity Head Volleyball Coach
- Sporting Goods Sales Associate
- Internship Counselor
- Cashier/Fountain/Carhop
- Cashier
- Cashier/Waitress
Degrees
- Bachelors degree
- High school diploma
- Select One
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