Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

  • Customer Retention Strategies
  • Responding to Difficult Customers
  • Customer Data Confidentiality
  • Creative Problem Solving
  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented
  • De-escalation Techniques
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Customer Account Management
  • Upselling Products and Services
  • Multitasking and Prioritization
  • Building Customer Trust and Loyalty
  • Order and Refund Processing
  • Verbal and Written Communication
  • CRM Software
  • Courteous with Strong Service Mindset
  • POS Systems and Ordering Platforms
  • Calm and Professional Under Pressure
  • Data Entry and Maintenance
  • Strong Analytical and Problem Solving Skills

Add your skills here.

  • Inbound and Outbound Calling
  • Merchandise Orders and Exchanges
  • Promoting Brand and Company Identity
  • Refunds and Returns Management
  • Team-Oriented and Cooperative
  • Multi-Line Phone Systems
  • Time Management
  • Patient and Empathetic
Work History
Customer Service Representative, 09/2016 to 11/2021
Akzo Nobel N.V.Pune, IN,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Provided information regarding charge accounts and loyalty programs.
Customer Service Representative, 02/2012 to 08/2016
Akzo Nobel N.V.Salem, OR,
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Welcomed, greeted and assisted guests in high-traffic store, generating $Amount of dollars in business.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promised best prices for Type customer services and maintained accuracy when determining quotes.
  • Handled Type customers in fast-paced Type setting in coordination with solid team of Number customer service associates.
  • Developed, updated and organized Software databases to handle customer and Type data.
  • Contacted clients to verify account information and maintain accuracy, resulting in Number% increase in client satisfaction.
Customer Service Specialist, 04/2008 to 02/2012
Infosys LtdNew York, NY,
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Recorded product or service failure complaints and notified appropriate departments.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Devised innovative strategies to improve customer satisfaction scores and meet company goals.
  • Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Maintained financial accounts by processing customer adjustments.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
  • Carried out opening and closing functions to meet operational needs underpinning strong customer service.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
High School Diploma : , Expected in 05/2003
Coahoma County Jr/Sr High School - Clarksdale, MS

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Typos

Resume Overview

School Attended

  • Coahoma County Jr/Sr High School

Job Titles Held:

  • Customer Service Representative
  • Customer Service Representative
  • Customer Service Specialist


  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: