Customer Service Representative resume example with 2 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
I am a young, ambitious, woman looking for her road to success.
I believe in working hard to get where I want to be and I have no problems fulfilling that obligation. I am also a customer-focused representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Thank you for taking the time to look over my resume' and have a nice day.
Experience
03/2011 to 06/2011
Customer service representativeAkzo Nobel N.V. – Troy, MI,
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
Explain products or services and prices, and answer questions from customers.
Obtain customer information such as name, address, and payment method, and enter orders into computers.
Record names, addresses, purchases, and reactions of prospects contacted.
Adjust sales scripts to better target the needs and interests of specific individuals.
Answer telephone calls from potential customers who have been solicited through advertisements.
04/2008 to 06/2008
CashierTacoma Goodwill – Yelm, WA,
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Greet customers entering establishments.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Keep lobby and bathroom clean.
02/2007 to 04/2007
HousekeepingFairview Health Services – Edina, MN,
Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
Keep storage areas and carts well-stocked, clean, and tidy.
Dust and polish furniture and equipment.
Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.
Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
Hang draperies and dust window blinds.
Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
Wash dishes and clean kitchens, cooking utensils, and silverware.
Request repair services and wait for repair workers to arrive.
Move and arrange furniture and turn mattresses.
b.
08/2006 to 11/2006
Front-end associateHeinen's Grocery Store – Deerfield, IL,
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Greet customers entering establishments.
Answer customers' questions, and provide information on procedures or policies.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Request information or assistance using paging systems.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
Post charges against guests' or patients' accounts.
Weigh items sold by weight to determine prices.
Cash checks for customers.
Bag items.
07/2006 to 09/2006
Sales associateBluegreen Resorts – Hampton, VA,
Help customers pick out clothes, jewelry, etc....
Give customers beauty advice (what oufits to put together along with accessories) Ring up and bag customers' items.
Keep items in correct sections.
Steam ironing wrinkled clothes at the end of the day.
Vacuum Greet and make customers feel welcome when entering store.
05/2006 to 07/2006
Customer service representativeAkzo Nobel N.V. – High Point, NC,
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Issue internet and businesses card making services.
08/2005 to 02/2006
CashierTacoma Goodwill – Gig Harbor, WA,
Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.
Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
Replenish foods at serving stations.
Brew coffee and tea, and fill containers with requested beverages.
Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
Set up dining areas for meals and clear them following meals.
Clean bathrooms.
05/2004 to 09/2004
LifeguardWoodfield Country Club – Boca Raton, FL,
Examine injured persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Contact emergency medical personnel in case of serious injury.
Rescue distressed persons, using rescue techniques and equipment.
Patrol or monitor recreational areas such as trails, slopes, and swimming areas, on foot, in vehicles, or from towers.
Warn recreational participants of inclement weather, unsafe areas, or illegal conduct.
Skills
adding machines, billing, calculators, cash registers, cooking, credit, make change, first aid, forms, Issue receipts, money, windows, window, personnel, on
foot, polish, reading, recording, resuscitation, sales, scanners, scripts, tables, telephone
Education
Expected in May 2004
High School Diploma: Computer Technology Kingstree Senior High School - Kingstree, SC GPA:
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