Driven, ambitious, enigmatic person with a calm and professional demeanor. Able to perform necessary tasks quickly and correctly when situations present themselves due to organizational skills and emotional intelligence. Prompt and focused on time management and job dedication in all areas. Detail-oriented HR professional offering energetic and assertive personality. Trained in human resources policies, file maintenance and conflict resolution. Well-versed in industry guidelines and best practices.
Skills
Creative
Ambitious
Strong computer and technology skills
Calm and Professional Under Pressure
Upbeat and Positive Personality
Social Perceptiveness
Cultural Sensitivity
Strong Analytical and Problem-Solving Skills
Education
Expected in 06/2022
Bachelor of Arts: University of Arizona - Tucson, AZ GPA:
Awarded Persistence Grant
Dean's List Fall 2021
Dean's List Spring 2021
3.94 GPA
Relevant Coursework: Personal Dimensions of Education
Relevant Coursework: Principles of Personal and Organizational Lead
Expected in
No Degree: General Business Davenport University - Grand Rapids, MI GPA:
Expected in
No Degree: Nursing Saginaw Valley State University - Bay City, MI GPA:
Expected in
No Degree: Nursing Lansing Community College - Lansing, MI GPA:
Work History
04/2021 to Current
CUSTOMER SERVICE REPRESENTATIVEHomeserve Usa – Arlington, TX,
VOLKSWAGEN CUSTOMER CARE
Empathize with owner
Obtain customer information for privacy and documentation
Handle loyal customers in fast-paced setting in coordination with solid team of eight customer service associates
Address concerns and issues with superiors when needed for further clarification
Focus on building customer relationship and resolving problems on first contact with customer
Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offer advice and assistance to customers, paying attention to special needs or wants.
Respond to customer requests for products, services and company information.
Use company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigate and resolve customer inquiries and complaints quickly.
Respond proactively and positively to rapid change.
Exhibit high energy and professionalism when dealing with clients and staff.
08/2020 to 04/2021
LIFE INSURANCE AGENT Truist Financial Corporation – Pensacola, FL,
Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales percentage.
Collected and recorded proper billing and account details
Enrolled new clientele through various marketing strategies
Maintained high standards of customer service by building relationships with clients.
Provided coverage option information to assist clients in protecting assets.
Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Obtained underwriting approval by completing application for coverage.
Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
Met with customers to provide information about available products and policies.
Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
10/2019 to 08/2020
MEDICAL RECORDS CLERK AND RECEPTIONISTGrand View Hospital – Lansdale, PA,
Organized charts in s timely manner for state auditing
Addressed and prioritized high volumes of patient requests and inquiries
Assisted accounts receivable with patient billing
Maintained patient privacy in compliance with HIPAA
Maintained patient confidence by keeping patient records information confidential.
Processed medical records requests from outside providers according to facility, state and federal law.
Maintained patient records in compliance with security regulations.
Uploaded physician progress notes, history and physicals into electronic medical records.
Reviewed charts and flagged incomplete or inaccurate information.
Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
Gathered patient information by collecting demographic information from variety of sources.
Inputted data into computer programs and filing systems.
Maintained accuracy, completeness and security for medical records and health information.
Reviewed medical records for completeness and filed records in alphabetic and numeric order.
Followed exact procedures for handling transfers and other releases of medical records.
Communicated effectively with staff, patients and insurance companies by email and telephone.
Compiled electronic patient records covering conditions, treatments and diagnoses.
Identified new methods to optimize medical records management.
05/2018 to 10/2019
PATIENT CARE TECHNICIANSparrow Hospital – City, STATE,
Provided care for up to 33 patients alongside Registered Nurses
Helped patients with daily upkeep and ambulation deficits
Used Epic computer system to record patient information accurately and timely
Monitored patients for status changes alongside Registered Nurse
Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Answered patient assistance calls, assessed needs and offered qualified support.
Collected and transported specimens to prepare for lab testing.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
Supported patient admissions, discharges and transfers to promote team productivity.
Organized and replenished unit supplies to maintain team readiness for expected demands.
Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Assisted nursing staff with respiratory, cardiopulmonary and physical therapies.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Helped patients complete activities of daily living.
Warmly greeted patients and visitors and made each feel welcome.
Cleaned, sanitized and moved hospital equipment.
Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
Responded to emergency situations to help with lifting and transporting patients.
Provided physical support to patients through diverse types of mobility assistance.
Provided transportation services for large quantities of patients in the hospital environment using appropriate equipment.
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