LiveCareer-Resume

customer service representative resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Technologically-savvy with proven customer service, time management and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions.

Skills
  • Technologically Savvy
  • Customer Service
  • Multitasking and Prioritization
  • Microsoft Office Expertise
  • Adaptive Team Player
  • Process Optimization
  • Problem-Solving Abilities
  • Quality Control
  • Data Entry and Maintenance
  • Transaction Processing
  • Data Entry
  • Creative Problem Solving
  • Verbal and Written Communication
  • Data Evaluation
  • System Implementation
  • Building Customer Trust and Loyalty
  • Customer Data Confidentiality
  • Office Equipment Proficiency
  • Understanding Customer Needs
  • Quality Assurance Controls
Experience
01/2020 to Current
Customer Service Representative Oerlikon Mequon, WI,
  • Welcomed customers and offered pleasant service during entire transaction.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Responded and assisted customers with account inquiries and updates.
  • Entered transactions into computer and issued customer receipts.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Explained bank services, financial products and applicable fees to customers.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
05/2019 to 01/2020
Cashier Team Lead Gpm Investments Montpelier, VA,
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Rotated and merchandised products at point-of-sale to improve impulse buy rate.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.
  • Processed payments promptly for customers to exceed productivity standards.
  • Processed refunds for worn, damaged and broken merchandise.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Prepared cash deposits and balanced store safe for opening and closing of business.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
07/2016 to 03/2017
Developer Intern Bae Systems Chula Vista, CA,
  • Analyzed user needs and software requirements to determine design feasibility.
  • Utilized established design patterns to expedite novel software creation and support consistent performance results.
  • Developed software for embedded systems, coding solutions for both new installations and in-situ hardware.
  • Programmed applications and tools using object-oriented languages with goals of code abstraction, stability and reuse.
  • Designed, developed and implemented firmware to support embedded system product concepts.
  • Worked closely with systems analysts, engineers and programmers to understand limitations, develop capabilities and resolve software problems.
  • Assessed code during testing stage to determine potential glitches and bugs.
  • Developed requirements for system modifications and new system installations.
  • Improved and corrected existing software and system applications.
  • Established and maintained key relationships with business stakeholders to promote future opportunities.
12/2015 to 07/2016
Web Developer Intern Leggett & Platt, Incorporated Fort Worth, TX,
  • Built website content and designs using HTML and CSS.
  • Created and edited website design assets using Adobe Photoshop, InDesign and Illustrator.
  • Assisted in developing and maintaining user-friendly websites.
  • Gathered, outlined and reviewed business requirements.
  • Maintained strong education in latest technologies, software and hardware products for use in various projects.
  • Translated concepts into user flows, wireframes, mockups and prototypes to promote positive intuitive designs, site interactions and user experiences.
  • Troubleshot, tested and remedied issues before software deployment.
  • Completed design projects to meet budget, equipment, performance and legal requirements.
  • Defined and conducted design processes at all stages, including research, conceptualization, testing and implementation.
  • Designed visual and graphic images to use on multiple platforms.
  • Directed design, writing and production of page content to fulfill project demands and satisfy customer needs.
  • Participated in pre-project analysis and technical assessments to develop user-friendly interface and correct functionality.
  • Redesigned sites to enhance navigation and improve visual appeal.
  • Validated code for proper structuring, security and compatibility with different browsers, devices or operating systems.
  • Established hosting for each website and completed go-live process by uploading sites to host account.
  • Reviewed information and elements regularly on websites and pages for accuracy and functionality.
  • Gathered, defined and translated client requirements into product stories and actionable tasks.
  • Reviewed project specifications and devised solutions for use across multiple websites.
Education and Training
Expected in 06/2017 to to
Bachelor of Engineering Technology: Information Technology
K.j.'s Trinity College of Engineering And Research - Pune , India,
GPA:
Expected in 07/2011 to to
Diploma in Engineering: Computer Engineering
Anjuman Polytechnic - Nagpur, India,
GPA:

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Resume Overview

School Attended

  • K.j.'s Trinity College of Engineering And Research
  • Anjuman Polytechnic

Job Titles Held:

  • Customer Service Representative
  • Cashier Team Lead
  • Developer Intern
  • Web Developer Intern

Degrees

  • Bachelor of Engineering Technology
  • Diploma in Engineering

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