Technologically-savvy with proven customer service, time management and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions.
Skills
Technologically Savvy
Customer Service
Multitasking and Prioritization
Microsoft Office Expertise
Adaptive Team Player
Process Optimization
Problem-Solving Abilities
Quality Control
Data Entry and Maintenance
Transaction Processing
Data Entry
Creative Problem Solving
Verbal and Written Communication
Data Evaluation
System Implementation
Building Customer Trust and Loyalty
Customer Data Confidentiality
Office Equipment Proficiency
Understanding Customer Needs
Quality Assurance Controls
Education and Training
K.j.'s Trinity College of Engineering And ResearchPune , India, Expected in 06/2017 ā āBachelor of Engineering Technology:Information Technology - GPA:
Anjuman PolytechnicNagpur, India, Expected in 07/2011 ā āDiploma in Engineering:Computer Engineering - GPA:
Experience
Oerlikon - Customer Service Representative Mequon, WI, 01/2020 - Current
Welcomed customers and offered pleasant service during entire transaction.
Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
Responded and assisted customers with account inquiries and updates.
Entered transactions into computer and issued customer receipts.
Ordered checks, placed stop payment orders and conducted additional special services for customers.
Took on additional shifts during busy periods to minimize staffing shortages.
Explained bank services, financial products and applicable fees to customers.
Identified and reported suspicious behavior to security personnel as appropriate.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Gpm Investments - Cashier Team Lead Montpelier, VA, 05/2019 - 01/2020
Inventoried stock and placed new orders to maintain supplies for expected demand.
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Scanned, priced and bagged customer groceries quickly to keep lines moving.
Tracked company inventories, moved excess stock and arranged products to improve sales.
Rotated and merchandised products at point-of-sale to improve impulse buy rate.
Verified customer age requirement for alcohol or tobacco purchases.
Directed trash removal and sanitation procedures to keep aisles and register area organized.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Performed merchandising and signage updates during weekly and seasonal promotional changes.
Processed payments promptly for customers to exceed productivity standards.
Processed refunds for worn, damaged and broken merchandise.
Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
Prepared cash deposits and balanced store safe for opening and closing of business.
Helped customers find specific products, answered questions and offered product advice.
Trained new team members in cash register operation, stock procedures and customer services.
Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Bae Systems - Developer Intern Chula Vista, CA, 07/2016 - 03/2017
Analyzed user needs and software requirements to determine design feasibility.
Utilized established design patterns to expedite novel software creation and support consistent performance results.
Developed software for embedded systems, coding solutions for both new installations and in-situ hardware.
Programmed applications and tools using object-oriented languages with goals of code abstraction, stability and reuse.
Designed, developed and implemented firmware to support embedded system product concepts.
Worked closely with systems analysts, engineers and programmers to understand limitations, develop capabilities and resolve software problems.
Assessed code during testing stage to determine potential glitches and bugs.
Developed requirements for system modifications and new system installations.
Improved and corrected existing software and system applications.
Established and maintained key relationships with business stakeholders to promote future opportunities.
Leggett & Platt, Incorporated - Web Developer Intern Fort Worth, TX, 12/2015 - 07/2016
Built website content and designs using HTML and CSS.
Created and edited website design assets using Adobe Photoshop, InDesign and Illustrator.
Assisted in developing and maintaining user-friendly websites.
Gathered, outlined and reviewed business requirements.
Maintained strong education in latest technologies, software and hardware products for use in various projects.
Translated concepts into user flows, wireframes, mockups and prototypes to promote positive intuitive designs, site interactions and user experiences.
Troubleshot, tested and remedied issues before software deployment.
Completed design projects to meet budget, equipment, performance and legal requirements.
Defined and conducted design processes at all stages, including research, conceptualization, testing and implementation.
Designed visual and graphic images to use on multiple platforms.
Directed design, writing and production of page content to fulfill project demands and satisfy customer needs.
Participated in pre-project analysis and technical assessments to develop user-friendly interface and correct functionality.
Redesigned sites to enhance navigation and improve visual appeal.
Validated code for proper structuring, security and compatibility with different browsers, devices or operating systems.
Established hosting for each website and completed go-live process by uploading sites to host account.
Reviewed information and elements regularly on websites and pages for accuracy and functionality.
Gathered, defined and translated client requirements into product stories and actionable tasks.
Reviewed project specifications and devised solutions for use across multiple websites.
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School Attended
K.j.'s Trinity College of Engineering And Research
