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Customer Service Representative Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Order and Refund Processing
  • Upselling Products and Services
  • Understanding Customer Needs
  • CRM Software
  • Calm and Professional Under Pressure
  • POS Systems and Ordering Platforms
  • Customer Data Confidentiality
  • Issue and Complaint Resolution
  • Verbal and Written Communication
  • Data Entry and Maintenance
  • Multitasking and Prioritization
  • Responding to Difficult Customers
  • Inventory Management
  • Upbeat and Positive Personality
  • Refunds and Returns Management
  • Establishing and Maintaining Customer Relationships
  • Multi-Line Phone Systems
  • Administrative and Office Support
Work History
Customer Service Representative, 02/2021 to Current
Arthur J Gallagher & Co. Milwaukee, WI,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Recommended products to customers, thoroughly explaining details.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Directed dispatching, routing and tracking of 20 fleet vehicles.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
Bartender/Server, 06/2013 to 02/2019
Confederated Tribes Of Coos, Lower Umpqua, And Siuslaw Indians Coos Bay, OR,
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Cultivated warm relationships with regular customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Bartender/Server, 03/2016 to 07/2017
Confederated Tribes Of Coos, Lower Umpqua, And Siuslaw Indians Florence, OR,
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
General Manager, 03/2007 to 11/2016
Grimaldi's Mount Pleasant, SC,
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Coached employees through day-to-day work and complex problems.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Helped customers complete purchases and locate items.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Issued receipts and processed refunds, credits or exchanges.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Greeted customers and helped with product questions, selections and purchases.
Education
: Elementary Education, Expected in
to
Juniata College - Huntingdon, PA
GPA:
High School Diploma: , Expected in 05/2000
to
Susquehannock High School - Glen Rock, PA,
GPA:

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  • Strong Summary
  • Target Job
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Resume Overview

School Attended
  • Juniata College
  • Susquehannock High School
Job Titles Held:
  • Customer Service Representative
  • Bartender/Server
  • Bartender/Server
  • General Manager
Degrees
  • High School Diploma

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