Customer Service Representative resume example with 12+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Order and Refund Processing
Upselling Products and Services
Understanding Customer Needs
CRM Software
Calm and Professional Under Pressure
POS Systems and Ordering Platforms
Customer Data Confidentiality
Issue and Complaint Resolution
Verbal and Written Communication
Data Entry and Maintenance
Multitasking and Prioritization
Responding to Difficult Customers
Inventory Management
Upbeat and Positive Personality
Refunds and Returns Management
Establishing and Maintaining Customer Relationships
Multi-Line Phone Systems
Administrative and Office Support
Work History
02/2021 to CurrentCustomer Service RepresentativeArthur J Gallagher & Co. | Milwaukee, WI,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Recommended products to customers, thoroughly explaining details.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Answered customer telephone calls promptly to avoid on-hold wait times.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Established and updated work schedules to account for changing staff levels and expected workloads.
Cross-trained existing employees to maximize team agility and performance.
Maintained updated and detailed records of calls in physical and electronic database.
Directed dispatching, routing and tracking of 20 fleet vehicles.
Offered advice and assistance to customers, paying attention to special needs or wants.
06/2013 to 02/2019Bartender/ServerConfederated Tribes Of Coos, Lower Umpqua, And Siuslaw Indians | Coos Bay, OR,
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Cultivated warm relationships with regular customers.
Checked identification for minimum age for sale of alcoholic beverages.
Worked with POS system to place orders, manage bills and handle complimentary items.
Kept register accurate through correct billing, payment processing and cash management practices.
Bussed and reset tables to keep dining room and work areas clean.
Explained menu items and suggested appropriate options for food allergy concerns.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
03/2016 to 07/2017Bartender/ServerConfederated Tribes Of Coos, Lower Umpqua, And Siuslaw Indians | Florence, OR,
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Worked with POS system to place orders, manage bills and handle complimentary items.
Kept register accurate through correct billing, payment processing and cash management practices.
Bussed and reset tables to keep dining room and work areas clean.
Explained menu items and suggested appropriate options for food allergy concerns.
Noted special patron requests and followed up with kitchen to confirm delivery.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
03/2007 to 11/2016General ManagerGrimaldi's | Mount Pleasant, SC,
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Designed modern employee recognition program which boosted productivity and improved morale.
Reduced corporate risk by managing shrink processes and controlling inventory levels.
Developed and maintained relationships with customers and suppliers through account development.
Implemented operational strategies and effectively built customer and employee loyalty.
Coached employees through day-to-day work and complex problems.
Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Helped customers complete purchases and locate items.
Used POS system to process sales, returns, online orders and gift card activations.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Issued receipts and processed refunds, credits or exchanges.
Informed customers of current store promotions to encourage additional sales purchases.
Folded and arranged merchandise in attractive displays to drive sales.
Opened and closed store independently and prepared nightly bank drop for manager.
Greeted customers and helped with product questions, selections and purchases.
Education
Expected in | Elementary EducationJuniata College, Huntingdon, PAGPA:
Expected in 05/2000High School Diploma | Susquehannock High School, Glen Rock, PA, GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.