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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Profile

Experienced in retail sales, with hands on experience in customer service, payment processing and sales. Excellent track record in managing professional register operations. Hard-working and diligent team player with strong mathematical and customer service skills..  

Responsible cashier experienced at serving, hosting and meeting restaurant needs in busy environments.

Friendly and energetic with strong communication and organizational abilities. Seeking role of increased responsibility where strengths in service and sales will be valuable.

Qualifications

  • Customer service mindset
  • Excellent verbal communication
  • Restocking
  • Enthusiasm
  • Cheerfulness
  • Professional appearance
  • Mathematical strengths
  • Efficiency
  • Sales proficiency

  • Basic clerical knowledge
  • Approachable
  • Flexible
  • Dedicated team player
  • Relationship selling
  • Barcode scanning
  • Reliable and dependable
  • Positive outlook
  • Cheerful and energetic
  • Team leadership
  • Resolution-oriented
Relevant Experience

Fulfilled all Customer Service Representative duties when working in restaurant and retail environment. Exceeded all customer service goals and was entrusted to work alone and as a team leader without supervision.

Experience
Customer Service Representative
August 2015 to December 2015 Alumni Hall - Knoxville, TN

  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Assessed customer needs and responded to questions.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Computed accurate sales prices for purchase transactions.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Managed quality communication, customer support and product representation for each client.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Stocked and rotated inventory regularly.
  • Cleaned and straightened work area.
  • Organized register supplies.
  • Worked with customer service to resolve issues.
  • Updated register logs.
  • Operated cash register with proficiency.
  • Maintained gift certificate documentation.
  • Provided professional and courteous service at all times.
  • Worked overtime shifts during busy periods.
  • Responsible for sending on-line orders.
  • Handle phone calls about stores services or any other related issues.
  • Taking care of returns and exchanges, resolving customer complaints.
  • Email corporate office on store concerns.
Hostess/Server
January 2015 to March 2015 Shoney's Restaurant - Harriman, TN

  • Operate cash registers to accept payments for food and beverages. Correctly calculated charges, issued bills and collected payments.
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customer's concerns are addressed.
  • Assisted co-workers.
  • Assisted diners with seating.
  • Cleaned and maintained the beverage area, display cases, equipment, and order transaction area.
  • Cleaned work areas, and tables.
  • Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner and facilitated prompt and accurate seating and service of all guests.
  • Informed patrons of establishment specialties and features.
  • Inspected dining and serving areas to ensure cleanliness and proper setup.
  • Located items requested by customers.
  • Communicated with customers regarding orders, comments, and complaints.
  • Maintained contact with kitchen staff, management, serving staff, and customers.
  • Notified kitchen personnel of shortages or special orders.
  • Observed diners to anticipate any additional needs and respond to requests.
  • Provided guests with menus and answered questions about menu selections and made recommendations when requested.
  • Responded to resident or guest complaints regarding food or service.
  • Set tables with clean linens, condiments, and other supplies.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
  • Suggested additional items to customers, as appropriate, to increase restaurant sales.
  • Answered questions about menu selections and made recommendations when requested.
  • Completed closing duties, including restocking items and closing out the cash drawer.
  • Maintained a professional tone at all times, including during peak rush hours.
  • Received frequent customer compliments for going above and beyond normal duties.
  • Take and prepare to-go orders.
  • Answered multi-line phone system and responded to inquiries or transfer calls.
Cashier/Server/Cook
January 2014 to January 2015 Angie's Restaurant - Wartburg, TN

  • Assessed customer needs and responded to questions.
  • Cleaned and straightened work area.
  • Rotated stock to maintain freshness.
  • Operated cash register with proficiency.
  • Provided professional and courteous service at all times.
  • Worked overtime shifts during busy periods.
  • Assisted diners with seating.
  • Cleaned and prepared various foods for cooking or serving.
  • Trained staff employees for correct facility procedures, safety codes, proper recipes, plating techniques and food preparation.
  • Responsible for daily set up of five stations.
  • Examined trays to ensure that they contained required items.
  • Greeted guests and sat them at tables or in waiting areas and facilitated prompt and accurate seating and service of all guests.
  • Inspected dining and serving areas to ensure cleanliness and proper setup.
  • Kept drink stations clean and ready for service.
  • Loaded dishwashers and hand-washed items such as pots, pans, knives.
  • Performed serving, cleaning, and stocking duties in establishments.
  • Placed food servings on plates and trays according to orders or instructions.
  • Portioned and wrapped food.
  • Prepared and served hot and cold beverages.
  • Prepared coffee-based and other beverages on request; serve prepared pastries and other food items.
  • Stocked and rotated products, stocked supplies, and paper goods in a timely basis.
  • Stored clean equipment and utensils.
  • Took beverage and food orders from serving staff or directly from patrons.
  • Wrote patrons' food orders on order slips, memorized orders, and entered orders into computers for transmittal to kitchen staff.
  • Communicated with customers regarding orders, comments, and complaints.
  • Maintained contact with kitchen staff, management, serving staff, and customers.
  • Monitored food distribution, ensured meals were delivered to the correct recipients and that guidelines for special diets were followed.
  • Notified kitchen personnel of shortages or special orders.
  • Packaged take-out foods and served food to customers.
  • Provided customers with product details, such as coffee blend and preparation descriptions.
  • Provided guests with menus and answered questions about menu selections and made recommendations when requested.
  • Removed trays and stacked dishes for return to kitchen.
  • Responded to resident or guest complaints regarding food or service.
  • Served residents and guests during meal times with speed and efficiency.
  • Set tables with clean linens, condiments, and other supplies.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Suggested additional items to customers, as appropriate, to increase restaurant sales.
  • Regularly checked on guests' satisfaction.
  • Completed closing duties, including restocking items and closing out the cash drawer.
  • Skillfully anticipated and addressed guests' service needs..
  • Consistently adhered to quality expectations and standards..
  • Delivered an exceptional dining experience with friendly, fast service.
  • Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
  • Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
  • Correctly calculated charges, issued bills and collected payments..
  • Maintained a professional tone at all times, including during peak rush hours.
  • Received frequent customer compliments for going above and beyond normal duties.
Education
High School Diploma : May 2015 Central High School - Wartburg, TN
Skills
  • Proficient use of cash register.
  • Excellent customer service skills.
  • Exceptional server and hostess.
  • Resolving customer complaints,
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Resume Overview

Companies Worked For:

  • Alumni Hall
  • Shoney's Restaurant
  • Angie's Restaurant

School Attended

  • Central High School

Job Titles Held:

  • Customer Service Representative
  • Hostess/Server
  • Cashier/Server/Cook

Degrees

  • High School Diploma : May 2015

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