customer service representative resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Dedicated Customer Service Specialist with extensive experience in the hospitality industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

  • Speech Clarity
  • Guest Services
  • Retail Metrics and Goals
  • Merchandise Receiving and Handling
  • Strong Communication and Interpersonal Skills
  • Customer Assistance
  • Store Organization
  • Customer Service
  • Team Cooperation
  • Team Leadership
  • Honest and Dependable
  • Staff Support
  • Friendly and Helpful
  • Computer Proficiency and Microsoft Office
  • Inventory Management
  • Building Customer Relationships and Loyalty
  • Ability to Lift 40 pounds
  • Decision Making
  • Goal-Driven
  • Information Analysis
  • Work Planning and Prioritization
  • Organizing and Categorizing
  • Technical Troubleshooting
  • Attention to Detail
  • Critical Thinking
  • Effective Multitasking
  • Information Security
  • Eagerness to Learn New Technologies
  • Complex Problem Solving
  • Teamwork and Collaboration
Customer Service Representative, 02/2023 to Current
Titlemax, Inc.Saint Louis, MO,
  • Maintained composure and patience in dealing with aggressive customers.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Retained high level of knowledge of company's products and services to deliver information on complementary offerings and increase cross-selling.
  • Delivered personalized written support via email with instructions regarding products.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Resolved payment issues efficiently to improve customer satisfaction and loyalty.
  • Refined and demonstrated excellent listening skills by asking probing questions and overcoming objections.
  • Updated information and details of calls and inquiries in customer service database for future reference.
  • Delivered step-by-step instructions to clients on navigating system and explained self-service options.
  • Processed customer account changes with proprietary software.
  • Assisted customers with questions regarding products and services, delivering exceptional experiences through responsive service.
Store Associate, 04/2019 to 01/2020
Carrier EnterpriseLexington, SC,
  • Stocked, replenished and organized inventory to keep store merchandise full.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Recommended optimal merchandise based on customer needs and desires.
  • Educated customers on product and service offerings.
  • Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
Waiter, 06/2014 to 11/2018
VacasaMiramar Beach, FL,
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Presented menus to patrons, answered questions about menu items and made recommendations.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Reviewed daily specials, menu changes and service specifications.
  • Maintained knowledge of menu items ingredients and preparation methods to assist guests with menu selection.
  • Stocked server areas with supplies before, during and after shifts.
  • Communicated effectively with patrons, took orders and made item recommendations.
  • Informed customers about specials, upselling additional food and drink items.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Trained new employees to perform duties.
Education and Training
GED: , Expected in 06/2015 to Berkley College - New Jersey,
: Motorcycle Maintenance and Repair Technology, Expected in to Motorcycle Mechanics Institute A Div. of Universal Technical Institute - Orlando, FL,

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Resume Overview

School Attended

  • Berkley College
  • Motorcycle Mechanics Institute A Div. of Universal Technical Institute

Job Titles Held:

  • Customer Service Representative
  • Store Associate
  • Waiter


  • GED
  • Some College (No Degree)

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