Customer Service Representative Resume Example
Love this resume?Build Your Own Now
CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
Detail-oriented Land Surveyor Assistant with proven field data collection and topographical mapping background. Completed roughly 5-8 surveying projects within a field season for the past 5 years. Excellent organizational skills and high degree of precision leading to outstanding results. Sufficiently skilled in surveying rugged landscapes and communicating feed back with collaborators.
Skills
|
|
Work History
Customer Service Representative, 05/2019 to 11/2019
Ashley Furniture – Wesley Chapel , FL
Ashley Furniture – Wesley Chapel , FL
- Answered customer telephone calls promptly to avoid on-hold wait times
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Provided primary customer support to internal and external customers in fast-paced environment
- Offered advice and assistance to customers, paying attention to special needs or wants
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Responded to customer requests for products, services and company information
- Recommended and thoroughly explained details of all USDA Forest Service products and services to customers such as: forest maps, Access passes, and timber products
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
- Mailroom Clerk- Processed USPS mail, FedEx and UPS packages through Pitney Bowes mail system
- Weighed letters and packages and calculated costs based on classification, weight and destination
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
Land Surveyor Assistant, 05/2014 to 11/2018
Hyatt– Oakland , CA
Hyatt– Oakland , CA
- Land surveyor for "Fourteener trails": collecting GIS features (Points/lines/Polygons), flagging and staking out routes, assessing slope grades
- Used ESRI-ArcMap and Trimble to create detailed maps from raw field data
- Assessed individual survey project needs and planned workflows including: budgeting, NEPA planning and grant writing
- Gathered, organized and modeled data for survey reports and presentations through Microsoft Office and Goggle Earth Pro
- Evaluated crew workloads and available resources to prepare schedules and equipment allocations based on construction/restoration notes executed through Microsoft Excel
- Performed field calculations to complete assessments
- Measured and marked private property lines and key topographic features: such as positive points like scenery and negative points like sensitive vegetation
- Advised trail crews and contractors on ideal structure placement given drainage patterns, hydrology and topographical factors
- Extensive hiking on 14er mountains (peaks over 14,000ft high) and backcountry camping in extreme weather conditions
- Coordinated with federal and state agencies, non-profit organizations and private contractors in developing new construction designs for 14er trails
- Followed local, regional and national guidelines for land surveying
- Coached, instructed and supervised participating youths through collaborative efforts with like-minded, creative and poised team members
- Spoke with Various Youth Corp groups to expand community engagement and program outreach
Adventure Guide, 10/2015 to 03/2017
Alpine Adventures Dog Sledding – City , STATE
Alpine Adventures Dog Sledding – City , STATE
- Cleaned and sanitized 130 Alaskan Huskies kennels, including re strawing barrels and collecting waste
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards
- Mixed and administered special food formulas to individual animals based on unique dietary needs
- Administrated medications to those animals in need
- Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding
- Maintained facilities
- Basic maintenance for snowmobile and sled equipment - used daily
- Continuously trained and exclusively worked with dog teams up to 16 dogs
- Guided and provided fun and friendly environments for groups up to 10 people of various ages
- Trained and lead new hires
- Built personal relationships with guests to promote positive experiences
- Provided information through narratives on various sites throughout Leadville area, relaying little-known stories to provide interest
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors
- Drew attention to various hazards to keep individuals and groups safe
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Worked with handicapped and non English speaking customers to understand needs and provide handicap assistance and translator services when needed
Education
Bachelor of Science: Biology, 06/2012
Southern Oregon University - City, State
Southern Oregon University - City, State
High School Diploma: 06/2004
John F. Kennedy High School - City, State
John F. Kennedy High School - City, State
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Measurable results
- Typos
Resume Overview
School Attended
- Southern Oregon University
- John F. Kennedy High School
Job Titles Held:
- Customer Service Representative
- Land Surveyor Assistant
- Adventure Guide
Degrees
- Bachelor of Science : Biology , 06/2012
High School Diploma : 06/2004
Similar Resumes
