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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Detail-oriented Land Surveyor Assistant with proven field data collection and topographical mapping background. Completed roughly 5-8 surveying projects within a field season for the past 5 years. Excellent organizational skills and high degree of precision leading to outstanding results. Sufficiently skilled in surveying rugged landscapes and communicating feed back with collaborators.

Skills
  • Microsoft Office: Publisher, Excel, Word, Outlook, Access and Power Point
  • Grant Writing
  • Management/training
  • Global Position System/Global Information System: Esri-ArcGIS, Pathfinder, Google EarthPro, Garmin, Trimble
  • Field Survey: Vegetation, Arboreal, trails, snow and botanical
  • Mountaineering
  • Restoration procedures
  • Program planning
  • Survey Instruments
  • Topographic mapping and designing
  • Field data collection
  • Topographic Surveys
  • Boundary Surveys
Work History
Customer Service Representative, 05/2019 to 11/2019
Klamath National Forest – Yreka, CA
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
  • Responded to customer requests for products, services and company information
  • Recommended and thoroughly explained details of all USDA Forest Service products and services to customers such as: forest maps, Access passes, and timber products
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
  • Mailroom Clerk- Processed USPS mail, FedEx and UPS packages through Pitney Bowes mail system
  • Weighed letters and packages and calculated costs based on classification, weight and destination
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
Land Surveyor Assistant, 05/2014 to 11/2018
Colorado Fourteeners Initiative – Leadville, CO
  • Land surveyor for "Fourteener trails": collecting GIS features (Points/lines/Polygons), flagging and staking out routes, assessing slope grades
  • Used ESRI-ArcMap and Trimble to create detailed maps from raw field data
  • Assessed individual survey project needs and planned workflows including: budgeting, NEPA planning and grant writing
  • Gathered, organized and modeled data for survey reports and presentations through Microsoft Office and Goggle Earth Pro
  • Evaluated crew workloads and available resources to prepare schedules and equipment allocations based on construction/restoration notes executed through Microsoft Excel
  • Performed field calculations to complete assessments
  • Measured and marked private property lines and key topographic features: such as positive points like scenery and negative points like sensitive vegetation
  • Advised trail crews and contractors on ideal structure placement given drainage patterns, hydrology and topographical factors
  • Extensive hiking on 14er mountains (peaks over 14,000ft high) and backcountry camping in extreme weather conditions
  • Coordinated with federal and state agencies, non-profit organizations and private contractors in developing new construction designs for 14er trails
  • Followed local, regional and national guidelines for land surveying
  • Coached, instructed and supervised participating youths through collaborative efforts with like-minded, creative and poised team members
  • Spoke with Various Youth Corp groups to expand community engagement and program outreach
Adventure Guide, 10/2015 to 03/2017
Alpine Adventures Dog Sledding – Leadville, CO
  • Cleaned and sanitized 130 Alaskan Huskies kennels, including re strawing barrels and collecting waste
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards
  • Mixed and administered special food formulas to individual animals based on unique dietary needs
  • Administrated medications to those animals in need
  • Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding
  • Maintained facilities
  • Basic maintenance for snowmobile and sled equipment - used daily
  • Continuously trained and exclusively worked with dog teams up to 16 dogs
  • Guided and provided fun and friendly environments for groups up to 10 people of various ages
  • Trained and lead new hires
  • Built personal relationships with guests to promote positive experiences
  • Provided information through narratives on various sites throughout Leadville area, relaying little-known stories to provide interest
  • Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors
  • Drew attention to various hazards to keep individuals and groups safe
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Worked with handicapped and non English speaking customers to understand needs and provide handicap assistance and translator services when needed
Education
Bachelor of Science: Biology, 06/2012
Southern Oregon University - Ashland, OR
High School Diploma: 06/2004
John F. Kennedy High School - Fremont, CA
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Resume Overview

Companies Worked For:

  • Klamath National Forest
  • Colorado Fourteeners Initiative
  • Alpine Adventures Dog Sledding

School Attended

  • Southern Oregon University
  • John F. Kennedy High School

Job Titles Held:

  • Customer Service Representative
  • Land Surveyor Assistant
  • Adventure Guide

Degrees

  • Bachelor of Science : Biology , 06/2012
    High School Diploma : 06/2004

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