Hard-working, multi-tasking Executive Assistant with outstanding telephone, scheduling and documentation skills. Customer Service Professional highly skilled in call center management, training, recruiting, service solutions, and innovative marketing concepts. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
Adherence to high customer service standards
Skilled in call center operations
Adheres to customer service procedures
Creative problem solver
Strong client relations
Client account management
Customer Service Representative10/2006
to 06/2016 Verizon Wireless Call Center – 10730 International Drive, Rancho Cordova, Ca,
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Routinely answered customer questions regarding merchandise and pricing.
Asked open-ended questions to assess customer needs.
Developed reputation as an efficient service provider with high levels of accuracy.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Built long-term customer relationships and advised customers on purchases and promotions.
Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Provided an elevated customer experience to generate a loyal clientèle.
Supervior Assistant/Group Home Manager09/2001
to 09/2006 Koinonia Foster Homes Inc – Rocklin, California,
Created detailed expense reports and requests for capital expenditures.
Ordered and distributed office supplies while adhering to a fixed office budget.
Managed office supplies, vendors, organization and upkeep.
Screened applicant resumes and coordinated both phone and in-person interviews.
Answered and managed incoming and outgoing calls while recording accurate messages.
Closely collaborated with management team to make necessary improvements and satisfy resident needs.
Collected and analyzed data on individual clients using records, tests, interviews and professional sources.
Explained available substance abuse treatment services to clients.
Executive Director Of Housekeeping06/1995
to 09/2000 Clarion Hotel – Sacramento, California,
Analyzed key aspects of the business to evaluate the factors driving results and summarized results into presentations.
Conducted ongoing reviews of all program financial systems to achieve [Goal].
Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
Solved unresolved customer issues.
Facilitated inter-departmental communication to effectively provide customer support.
Scheduled staff shifts to cover peaks and lulls in customer inquiries.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
High School Diploma: 1971Norte Del Rio High School-