Motivated leader with strong organizational and prioritization abilities. Areas of expertise include hiring, training, motivating, and team-building. Leverages in-depth knowledge of human resources management strategies to offer valuable insights on opportunities for new growth and expansion. Passionate professional offering 17 years of progressive leadership experience.
Training and Development
Calm under pressure
Time and Resource Optimization
Customer Service Representative February 2015 to CurrentELead1One, vBDC － Valdosta, GAResponsible for providing quality calls 100% of the time while representing the dealership in a positive and professional manner. Provide relevant and detailed communication to the dealership. Self-motivated, and disciplined in progressing through different campaigns for the good of the company. Consistently maintain a positive, and professional day to day communication with peers, Team Leaders, and management. Apply feedback, coaching and instruction to increase job performance and enhance customer relations. Maintained a clean, neat and safe work environment. Act as an ambassador for the company while on/off duty. Calmly and professionally communicated concerns or issues to the appropriate manager. Completed and turned in forms in a timely manner. Provided constructive feedback to help improve the training program on behalf of the success of the company.
Career Pause August 2010 to February 2015Housewife and Full-time Student － Valdosta, GAOversee activities directly related to the overall well-being of family and up-keep of home. Assisted in coordinating family's activities concerned with academic, athletic, and professional needs. Assisted with family's finances and budget activities to fund daily, weekly, and monthly financial needs, maximize investments, and increase financial efficiency. Full-time student at American Public University (on-line) with a projected graduation date of Aug. 2015. Currently pursuing a Bachelor's degree in Human Resources Management.
Teller Manager July 2008 to August 2010Community Bank, Operated by Bank of America － Yokota Air Base, Japan
hiring and selecting qualified candidates in providing quality and proficient job output in compliance with company policy, and federal regulations.
referral goals for individuals and operations department.
creating employee's daily work schedule, handling
concerns such as employees leave requests, tuition
training and development, setting goals, and performance reviews. Coordinate with Customer Service Representative
Manager in daily operational
needs and goals.
Conducts audits on a regular monthly basis and
as needed. Monitors cash-on-hand, drawer limits, check cashing guidelines and security procedures. Ensures all Branch work is accurate before close of business. Handles over-short positions as well as ensuring compliance to policies and procedures in place for such occurrences. Consult with Branch Manager on a daily basis to ensure efficiency of operation. Responsible for reconciling any Branch differences before close of business and that all employees are fully trained and prepared to meet their new goal. Assist in creating and implementing contingency plans in coordination with military base financial command. Follow fraud prevention and security procedures.
Teller Coordinator March 2007 to July 2008Community Bank, Operated by Bank of America － Yokota Air Base, JapanCoordinates tellers to ensure that the teller line is operating efficiently and effectively. Reports to and provides assistance to the Teller Manager. In-depth product knowledge and handling of complex transactions and issues. Motivate team to meet referral and sales goals. Ensure accurate and timely processing of basic transactions for banking center customers and balance daily work in accordance with established policies and procedures. Mentored new-hire associates through job performance and expectations. Follow fraud prevention and security procedures.
Senior Teller October 2006 to March 2007Community Bank, Operated by Bank of America － Yokota Air Base, JapanEnsure that the teller line is operating efficiently and effectively. Reports to and provides assistance to the Teller Coordinator or Manager. Duties may include ATM and organizational services, and vault responsibilities. Perform transactions in a professional manner to build customer confidence and trust. Resolve basic service issues or refer to appropriate associate to guarantee customer satisfaction and retention. Follow fraud prevention and security procedures. Assist other associates as needed through 360 degree coaching methods.
Teller February 2006 to October 2006Community Bank, Operated by Bank of America － Yokota Air Base, JapanProvide basic teller services. Build customer loyalty through courtesy and friendliness. Ensure accurate and timely processing of basic transactions for banking center customers and balance daily work in accordance with established policies and procedures. Follow fraud prevention and security procedures. Assist other associates as needed.
Proof Operator January 2004 to February 2006Community Bank, Operated by Bank of America － Yokota Air Base, JapanOperated machines to encode, add, cancel, photocopy, and sort checks, drafts, and money orders for collection and to prove records of transactions. Placed encoded checks in sorter and activated machine to automatically microfilm, sort, and total checks according to bank drawn on. Recorded, sort, and proved other transaction documents, such as deposit and withdrawal slips, using a proof machine. Follow fraud-prevention and security procedures.
High School Diploma : 1992Waipahu High School － Waipahu, HI, US
Graduated Magna Cum Laude
Member of NHS
Diverse Management, Interpersonal, Analytical, and Human Resources Leadership